The app thus far is amazing! Customer service is great! They were incredibly responsive and helpful with any questions I had, especially Joann C. We just now setup the app and she answered all questions we had. We are looking forward to see whats next!

Great service and excellent customer service from Rock N! Thank you for making SMS lists and Marketing easier than ever for my store!

I recently integrated the Yotpo SMS campaign app into my Shopify store, BBknights Pins, and I couldn’t be more pleased with the results. The app is user-friendly, highly efficient, and has significantly boosted my customer engagement and sales through targeted SMS marketing campaigns. What truly stands out, however, is the exceptional customer service provided by Yotpo. I had the pleasure of working with Agent Regie C, who was incredibly helpful throughout the entire setup process. Regie C provided clear, step-by-step guidance, promptly answered all my questions, and went above and beyond to ensure everything was running smoothly. Their expertise and dedication made the integration seamless and stress-free. Thanks to Yotpo and Regie C, my SMS marketing is now more effective than ever, and I feel confident in using this powerful tool to connect with my customers. Highly recommended!

I love the easy setup! John D was extremely helpful and quick when requesting an API key. I have tried other review apps in the past that were impossible to set up. I highly recommend SMS Bump!

I am very grateful to John D for his help and detailed advice. Thanks to his step-by-step detailed instructions, I easily verified SMS marketing. Great job!

This is my first time using this app, and I encountered some issues. The customer service was able to quickly guide me to resolve them.

Working on getting my account up and verified. Contacted SMS Bump support walked through the automated process and then had John D validate my account. So far so good.

Rock N was super fast with the answers and straight to the point! He resolved my issue really quickly. Super grateful for that.

Everything is smooth and easy to set up. The support is also great and fast Melvin helped me a lot! I definitely recommend this app!

I really recommend this app, Quin assisted me today very quickly and efficiently and helped to get me verified in under 10 minutes.

If I could put 0 stars, I would. Extremely disappointed in the customer service of this company. I had been using a variety of Yotpo apps for years now, and had switched over my SMS service to Mailchimp as of the holidays 2023. My last use of Yotpo's SMS app was Black Friday 2023. Randomly, on a Sunday evening, on May 12th 2024, my Yotpo account says it sent out a random "automation" to all of my SMS subscribers without my consent. I had never sent up any type of automation, and even after checking my account, could not identify what was "setup" or "sent". What I did notice though is that I was had SIX $20 recharges made to send these mysterious texts. (BTW, my own phone number is one of the numbers within the list and I hadn't received any text from this "campaign".) When I reached out to Yotpo to ask for assistance and a refund for this unauthorized charges, they simply blamed the fact that my auto-recharge option was still on, and so despite me not ever creating this "campaign" and them being unable to even figure out on their end how it was created or by who, I am still responsible for paying these recharges for an automation "sent" in error. But again, as I have said above. I never received a text from this campaign, and others who I know personally that also had a phone number on our list didn't either. I am out $120 for a campaign I never set up, a campaign that Yotpo cannot figure out how was setup, and a campaign that I am not even convinced truly sent to anyone at all. And Yotpo refuses to refund me. Despite my years of loyalty and despite no proof showing that this wasn't an error on their systems part. If I were you, I would run. Find a different app with a company who cares about their customers and stands behind making their own flaws corrected.

Great app. Very easy to use and if you need help with anything the support team responds very quickly and stays connected until your issue is resolved. I worked with Quin today on a issue and it was a pleasure! She send me a video instuctions on how to fix the issue. Thank You Quin!

customer service is fantastic, John D was able to help me out so fast with any issues that needed resolving for my website to provide SMS messaging, thank you John!

I installed yotpo today for my website, cannot say how incredibly impressed I am at the support with setting this up for the first time, it was literally all done for me. Absolutely incredible. I can't wait to start using this and seeing what else this program can do to support my website!

Good Support, this app is a must-have and their support is very friendly and assistive ! Thank you regie :)

Quick, Helpful customer service! Quin was able to help me in the right direction as far as getting my TFN verified. Excited to be approved and finish setting up my sms campaigns!

elle est abordable efficace rapide avec et c'est la première fois que je vois ca un vrai service client Joann C a été super gentil.

Love the live chat option. Customer service is great and the way that it shows wait time for the chat is nice. Rock assisted me and did a wonderful job.

Card Abandoner Reminders are not working with - non-subscribed abandoners! Be aware! This guys don't know the difference between cart abandoning reminder and marketing email.... If you use their service you risk to loose a lot of revenue!

BE CAREFUL - Abandoned Cart Reminders are not working if the abandoning customer is not a subscriber which is ABSURD! This is not a marketing email, it's a reminder! I tried to explain that to their support and ask them fix the automation flow for cart abandoning emails, but they still did nothing! Even Shopify Email app is allowing abandoned cart reminders to be send to non-subscribed abandoners, but not Yotpo. They think they know better.... It's like non-sending email confirmation with tracking because customer didn't click "subscribe to email marketing". :D Tried to explain that, no luck.