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Customer reviews: Yotpo: Email Marketing & SMS

Yotpo is a powerful email and SMS marketing app designed to help Shopify stores boost engagement and sales. This review covers its key features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (8,440)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Michael Antione

Jun 21, 2024  on Shopify

So many features available to use as I start to scale and consolidate much of my marketing. I really value centralizing data as it makes understandin holistic performance easier to visualize. PL was super helpful in getting me validated and on the right track to reaching my customers.

Take Heart

Jun 20, 2024  on Shopify

Regie was great help as I began using the app! Walked me through many steps and made it much easier for me by sending links to the chat. Definitely recommend this app and their great support team! Rock N. & Melvin also were a big help with setting up my email & sms marketing. They made the process very smooth! The whole team has been great! Thank you!

Jaycee Naturals

Jun 20, 2024  on Shopify

So far so good. The campaign interface is easy to navigate and customer service is great. Getting validated for SMS messaging took close to no time, and both Melvin and Joann was wonderful in helping me.

Seiju

Jun 20, 2024  on Shopify

MELVIN IS AMAZING, very responsive, very quick, loved him overall. and the app itself is so easy to digest everything is set out accordingly

Babybliss

Jun 19, 2024  on Shopify

Using SMS Bump has been a fantastic experience. Their support team assisted me impeccably during the account verification process, promptly answering all my questions and resolving every issue with great professionalism. Thanks to them, I was able to complete the verification in record time, allowing me to make the most of all the app's features. I highly recommend SMS Bump to anyone looking for an efficient messaging service and exceptional customer support. A big thanks is for Marnie E.

Second Star Sticker Shop

Jun 19, 2024  on Shopify

I've not used this app long, because my shop is brand new. But everything has been really easy to setup so far. I was able to set up SMS, I'm just waiting for the TFN validation (toll free number), which is supposed to take about 7 days. That's the number that SMS messages are delivered by. In the meantime I was able to import my email marketing list from MailChimp with ease, and have my first email scheduled. When I had a question about something that I couldn't find in documentation, live chat rep Quin was really helpful. It was really a live person on the other end, not AI or someone just using copy/paste replies. SO refreshing! I was drawn to Yotpo because there's not a monthly service fee, I like that I can send 10k emails free every month, and after that I pay for only what services I use. I think this will be a great fit for my small business.

Aligns

Jun 18, 2024  on Shopify

Amazing customer support, super friendly and were able to point me in the right direction. literally solved my problem in two minutes. Thank you Princess S. definitely will come come to you for future endeavors :)

V E R T A B R A E

Jun 18, 2024  on Shopify

So far so good, had some issues getting the sms verifcation to go through but Melvin was able to sort this out during customer service chat immediately. Overall I think this is a pretty straight forward add on once you get the hang of it.

Saints clothing

Jun 18, 2024  on Shopify

John D works super good and helped me setup my marketing, because of him I will start using Yotpo SMS

Relax Brush

Jun 18, 2024  on Shopify

Cette application est super simple à utiliser. Je remercie John D. de m'avoir aidé pour mes questions et je recommande l'application :D Merci également à Melvin de m'avoir aidé :D

TGraphixNY

Jun 17, 2024  on Shopify

App is very cool and the staff is extremely helpful! Specifically, Regie helped walk me through the process of ensuring the features were successful on my page.

Wine and Whiskey Decanter

Jun 17, 2024  on Shopify

Fantastic SMS tool with exceptional support! Melvin F went above and beyond to resolve all our issues, providing clear, step-by-step assistance that made everything so much easier.

Tiny Tutors

Jun 17, 2024  on Shopify

I recently started using the Yotpo SMS & Email app for my Shopify store and the setup was super easy. A huge thanks to Melvin from their support team who helped me get SMS verified for the US and Canada extremely quickly. I haven't had the app long yet but I can't wait to see how it performsg.

NUOVA

Jun 17, 2024  on Shopify

I had a great experience with the support today! John D was very quick and friendly in assisting me with my issue. Highly recommend their service!

DeskEazy

Jun 16, 2024  on Shopify

Yotpo's customer support is very fast and friendly. I appreciated the help provided by John D. He helped me complete the configuration of the application.

Pureliism

Jun 16, 2024  on Shopify

John D really helped me with my problem that i have been stressing about a lot and even at some point of my stupidity and technical difficulties he kindly edged me to the right direction.

Pussi Potions

Jun 16, 2024  on Shopify

Marnie was great. Customer service was excellent. Very patient and helpful… I hope everything works out. i’m happy that 10,000 emails are free per month. Also, Quin was very helpful and efficient and helped me lots. Wonderful spirit.

mischeifstudios

Jun 14, 2024  on Shopify

While i was verifying my account it was really confusing and was taking a bit long but one of the guys from the support team Joann C was really helpfull and guided me through the process splendidly thank you

Strela

Jun 13, 2024  on Shopify

Rock has been an absolute lifesaver in resolving my issues. Their support team is incredibly responsive and knowledgeable, quickly addressing and fixing any problems I encountered. The solutions provided were effective and well-explained, making the entire process smooth and stress-free. I highly recommend Rock for their outstanding assistance and dedication to customer satisfaction.

ElderMushroom

Jun 12, 2024  on Shopify

Very responsive support. I had a problem sending SMS messages. I contacted support. Regie quickly understood what was going on and told me what to do to validate my account. In a few minutes the problem was resolved. Thanks Regie

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