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Customer reviews: Yotpo Email Marketing & SMS

Reviews (8,436)

Overall rating
4.9

What Merchants Think

"Yotpo Email Marketing & SMS" has received mixed reviews from a wide array of customers. Many merchants praise the app for its ease of use, robust features, and outstanding customer support that have significantly improved their email and SMS marketing campaigns. However, some users express dissatisfaction with technical issues and questionable data accuracy that have impacted their experience.

Key Strengths

  • Highly praised customer service, often described as efficient, patient, and solution-focused.
  • User-friendly interface and onboarding process for email and SMS marketing.
  • Flexibility in pricing, with charges based on actual usage rather than a fixed monthly fee.
  • Comprehensive features for campaign management, including smooth integration into existing strategies.

Common Concerns

  • Reports of inaccurate ROI data and lack of transparency in calculations.
  • Technical issues with the email editor, including bugs and lack of mobile-friendly design options.
  • Frustration over unresolved technical support requests and platform bugs.
  • Concerns about the level of integration compared to previous platforms like Klaviyo.

Final Thoughts

Although "Yotpo Email Marketing & SMS" has been beneficial for numerous businesses through user-friendly features and excellent customer service, technical limitations and concerns regarding data integrity may deter some users. The app remains a strong contender for those looking for a feature-rich email and SMS marketing tool, especially with its effective support team in place.

Solki

Apr 08, 2024  on Shopify

L'application est très utile pour envoyer des SMS automatiques aux clients et pour mettre des systèmes d'acquisition de mails sur le site web. Le support est d'une grande aide, merci beaucoup à John D

KST★R

Apr 07, 2024  on Shopify

Overall, the experience was simple. Quin helped me through the process and had comforting customer service. The only issue was on my part where i was struggling to find the link to my privacy policy lol.

CALORIMA

Apr 07, 2024  on Shopify

What can we say about SMS Bump, the best email and SMS marketing application without a doubt. Special mention for Marine, a remarkable agent!

DiademaClothing

Apr 07, 2024  on Shopify

Marnie helped me step by step to help me get my account verified. It was quick and easy. She provided me with links and information I didn't know I needed. Overall I'm satisfied with service I was provided.

SHOPKLEVA

Apr 07, 2024  on Shopify

Thank you Marnie for the great, helpful and friendly chat support for the verification of my toll free number. I recommend this app to business owners

Athlete Wear

Apr 06, 2024  on Shopify

I was new to using SMS marketing on Shopify and I got very confused fast, and really quickly I got put into a chat with one of there agents named AJ, and they were so helpful and understanding, we went through many alternatives of my problem to find a solution and kept on trying and any question I had along the way, they were very helpful with and very easy to communicate with. Thank you AJ and Yotpo app.

Glacial Petware

Apr 05, 2024  on Shopify

Regie was extremely helpful on the chat! gave me the links I needed to verify my account and was very attentive

emotionzbrand

Apr 05, 2024  on Shopify

Melvin helped me with a questioni had in a friendly and good way. i hope i can talk to him again once im able to go live on my website.

murcuree

Apr 05, 2024  on Shopify

Needed to verify my account before use, which seemed stressful but with the help of Joann C, it was quick and easy and resolved within 15 minutes!

Sultanaty Creations

Apr 05, 2024  on Shopify

AJ T's assistance was invaluable in resolving issues with my website. Their expertise and dedication were evident as they patiently guided me through troubleshooting steps, ultimately restoring functionality. AJ's exceptional support truly made a difference, setting a high standard for customer service excellence. Highly recommended!

Pottillo&Co.

Feb 21, 2024  on Shopify

First, time using this app! I received my first customer chat. I was excited and anxious. When sending a response message it fails to send and an error message to contact support appears.. Yall know my stomach was now in my butt... Because what!! Being connected to support was easy and Quin resolved this issue super fast. Thank you Quin for all of your support. Now, I'm off to send my first campaign. Wish me luck !!

The Passport Hustle

Feb 16, 2024  on Shopify

This is an excellent app that has so much potential if you use it! Take the lessons, set up the automations, and create campaigns ahead of time. The app gives you a platform to communicate with your audience like people. It means you have to have the right product or services to promote, and the right policies to follow so do your homework. Use the templates provided to start and elevate your game as you go. The templates are good and a great way to learn. They can be improved when you add a little bit of

Glam Theory Cosmetics

Feb 02, 2024  on Shopify

Regie was extremely helpful in the verification process for my toll free number. This app has helped my business significantly and I highly recommend it to business owners, especially new ones.

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