Best Shopify Support Ticket Management Apps 2025

HelpDesk for Ecommerce Support centralizes various communication channels, enhancing support efficiency through automation and AI, seamless app integration, and advanced teamwork features. Access to purchase history allows personalized customer engagement.

• Centralized Inbox: Consolidates emails, chats, and forms into one secure platform, optimizing support management.
• Automation and AI: Enables rapid, multichannel responses ensuring no customer is kept waiting.
• Seamless Integration: Integrates with other apps, easily fitting into existing workflows.
• Advanced Teamwork Features: Enhances work organization and positively impacts response times.
• Customer Personalization: Utilizes purchase history to personalize interactions and build long-term relationships.

The app's outstanding advantages, based on customer reviews, lie in its ability to streamline customer service through effective automation and intelligent AI, making email handling and case resolution effortless and highly efficient.

ShipAid ‑ Shipping Guarantee is the ultimate solution for resolving issues with lost, stolen, damaged, or late packages, offering peace of mind to customers while increasing profits through customizable guarantee fees. It provides an enhanced post-purchase experience with quick resolutions and outstanding customer support within a seamless integration.

• Profit Retention: Set your own Guarantee Fee at checkout and keep the premiums, boosting your revenue.
• Branded Resolution Portal: A dedicated, branded Customer Resolution Portal to streamline service and facilitate issue filing.
• Simple Claims Management: Easily manage delivery issues with options to reship, refund, or deny claims with just a click.
• Custom Notifications: Reduce order anxiety with Custom Shipping Notifications and a Tracking Portal.
• Versatile Integration: Supports all cart types and offers custom installation in 24 hours or less.

According to user reviews, ShipAid excels in customer service, providing exceptional support and responsiveness. The app is praised for its seamless integration with platforms like Shopify and its effectiveness in offsetting replacement costs. Customers appreciate the simple concept and individualized support, making ShipAid highly recommended.

Notch – Customer Support Suite is designed to elevate eCommerce customer support by combining AI precision with expert insights. This comprehensive service manages all customer support operations, streamlining processes by minimizing the need for multiple service providers, thus enhancing operational efficiency and allowing businesses to focus on growth.

• AI and Expert Management: Full customer service operations are managed through a blend of AI technology and skilled teams, ensuring reliable support.
• Seamless eCommerce Integration: Easily integrates with various eCommerce platforms to provide a unified support experience.
• 24/7 Automated Chat: Provides around-the-clock support using store-specific knowledge, insights, and product details to assist customers effectively.
• Data-Driven Insights: Leverages analytics for offering actionable business insights, aiding in continuous revenue growth.

Reviews highlight Notch as a transformative tool for customer support with high praise for its ease of use and impressive integration capabilities. Users appreciate the time-saving nature of automated responses and the consistency in service, rating the app highly for significantly improving customer satisfaction and loyalty.

Richpanel is an AI-driven customer service platform designed to manage high support volumes efficiently with a small team. It leverages AI trained on your past interactions to boost agent speed and consistency.

• Manage all Channels: Access and respond to email, chat, Facebook DM, Instagram, and phone communications from a unified inbox.
• Self Service: Provide instant, round-the-clock customer support through a self-service portal.
• Scale with AI: Enhance agent responses and productivity by drafting high-quality replies and increasing their speed.
• Integrate your Stack: Seamlessly access data from your favorite apps directly within the inbox.
• Measure & Improve: Gain actionable insights from your support data to continuously improve service quality.

Richpanel's outstanding advantages are evident from its customer reviews. Users appreciate its intuitive platform, which combines the best features of Hubspot and Gorgias, and its exceptional support team that quickly resolves issues and incorporates feedback to enhance the CRM's capabilities. It is lauded as a game-changer for efficiently addressing customer concerns and offering insightful overviews of support operations.

Gladly is a customer service platform designed to prioritize people over tickets. It helps commerce brands recognize their customers and connect them with appropriate agents seamlessly across multiple communication channels, creating a consistent and unified conversation history.

• Unified Communication: All communication channels like voice, email, SMS, chat, and social messaging are threaded into a single conversation stream.
• Customer-Centric Approach: Built around customers, offering a comprehensive view of their lifelong interactions with the brand.
• Personalized Self-Service: Empowers customers with self-service options tailored to their profile and history.
• Cost Efficiency: Reduces costs and simplifies operations with an integrated platform that includes voice services.
• Smart Agent Matching: Matches customers to agents based on real-time history, specific situations, or required skills.

Based on reviews, Gladly stands out for its seamless integration and user-friendly design, earning praise for enhancing agent productivity and creating a more personalized customer experience. Users appreciate its ability to reduce the complexity usually faced with separate communication channels, thus improving efficiency and customer satisfaction.

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Phone Numbers & Calls ‑ SBoard app provides a toll-free phone number for your store, enhancing customer service and boosting sales. It allows easy customer interaction and helps verify your business with major platforms like Google and Facebook, showcasing trustworthiness.

• Toll-Free Number: Obtain a business number to offer better customer service and increase sales by being more accessible.
• Privacy Protection: Use a dedicated business number to keep your personal number private and maintain work-life balance.
• Platform Verification: Get verified with Google, Facebook, and Alibaba Merchant accounts to enhance your store's credibility.
• Customer Interaction: Enable customers to call or text, allowing for prompt answers to their queries and reducing churn.
• Store Syncing: Seamless syncing between stores to keep inventories and product details up to date, reducing management hassles.

Based on user reviews, the app’s standout advantages include seamless syncing between store inventories, efficient customer service improvement with a toll-free number, and the availability of scheduling features that increase operational efficiency. Users appreciate the ease of setup, reliable support, and the practical voicemail functionality that ensures customers can always get assistance.

Supermoon is an intuitive mobile application designed to help users track moon phases, lunar events, and astrology insights with precision and ease. With an elegant interface and user-friendly features, Supermoon enhances your celestial experience by providing accurate and comprehensive moon-related information at your fingertips.

• Moon Phase Tracking: Offers real-time updates on current moon phases with beautifully rendered visuals.
• Lunar Event Alerts: Notifies users of important lunar events such as new moons, full moons, and eclipses.
• Astrology Insights: Provides personalized astrology readings based on the moon's position and your zodiac sign.
• Customizable Calendar: Allows users to customize a moon phase calendar to plan activities or special events.
• Educational Content: Features informative articles and tips on moon-related phenomena and their effects.

Supermoon stands out for its detailed accuracy and user-friendliness, as noted in user reviews. Many users appreciate the beautiful design and easy navigation, while the educational aspect is highlighted for enriching their understanding of lunar influences. Additionally, the personalized alerts and insights are frequently praised for enhancing users’ daily lives and decision-making processes.

Channel AI Live Chat Inbox CRM is a comprehensive app designed to streamline customer support and enhance customer relationship management. By leveraging AI tools and chatbots, it reduces repeat inquiries and supports unlimited live and team chat, helping businesses save time and costs while segmenting audiences for targeted marketing campaigns.

• Unlimited Live Chat & Team Chat: Provides high-quality customer support with no limitations, ensuring seamless communication.
• AI Agent ALF: Uses AI to resolve repetitive inquiries efficiently, helping convert customers with minimal effort.
• Customer Relationship Management (CRM): Allows businesses to identify customers and collect leads effectively.
• Marketing & Chatbots: Enables unlimited, customizable chatbot messages for personalized automation and marketing strategies.
• Customizable Chat Widget: Offers a fully customizable chat button to align with the brand's identity.

The app's outstanding advantages, as highlighted in user reviews, include its exceptional ease of use and the ability to significantly reduce operational costs. Users frequently commend the app for its robust AI capabilities that enhance customer interaction efficiency and its CRM features that provide valuable insights into customer behavior, enabling better-targeted marketing. With high ratings, customers appreciate how Channel AI Live Chat Inbox CRM helps turn one-time visitors into loyal brand followers, ultimately driving growth and customer satisfaction.

DelightChat WhatsApp Marketing is an all-in-one communication platform designed to streamline customer interactions across multiple channels, including WhatsApp, email, and social media. It offers a comprehensive suite of tools to manage customer service, marketing, and automation tasks effortlessly.

• Centralized Communication: Manage WhatsApp, email, and social media interactions from a single platform, reducing time spent toggling between different apps.
• User-friendly Interface: Features an intuitive design that makes navigation seamless, enhancing the overall user experience.
• Robust Support: An exceptional support team provides quick and efficient assistance to resolve issues promptly.
• Automation Tools: Automate repetitive tasks to save time and improve operational efficiency.
• Comprehensive Feature Set: Offers a variety of functionalities such as customer service and marketing automation to boost business productivity.

With its intuitive interface, robust support, and comprehensive integration features, DelightChat WhatsApp Marketing is highly praised for transforming communication management into an effortless process. Users regularly highlight the reliability and professionalism of the support team, as well as the significant time savings experienced through the app's centralized platform.

Reamaze Live Chat Helpdesk CRM is a customer engagement tool that enhances business growth by converting shoppers into loyal customers. It leverages AI chatbots and AI-powered live chat to optimize sales, while a unified helpdesk inbox and CRM facilitate comprehensive customer relationship management. The platform integrates conversations across various channels and enables automation for efficient team responses.

• Unified Communication: Consolidates email, social, SMS, and voice conversations into a single inbox for seamless management.
• Shopify Integration: Allows direct management, modification, and creation of Shopify orders within the support system.
• AI-Powered Tools: Utilizes AI for creating replies, writing FAQ articles, building chatbots, and summarizing content.
• Task Automation: Automates common tasks and patterns using data and rules to improve efficiency and save time.
• Customer Engagement Features: Offers satisfaction surveys, status pages, and push notifications to enhance customer interaction.

The app's outstanding advantages include its vast range of features that cover most customer engagement needs, despite a lack of WhatsApp compatibility. Users praise its exceptional customer service, highlighting quick and detailed responses to queries, providing great support and assistance, which reflects in its high user ratings.

Helpify24 is an online service designed to provide real-time assistance to ecommerce businesses through a user-friendly platform. Users can receive immediate support via live chat or open a ticket for queries, which are guaranteed to be addressed within 24 hours. The app is not just a cloud-based agency, but a reliable reference point for resolving daily challenges.

• Live Chat Support: Instant assistance from online operators, addressing your queries in real-time.
• 24-Hour Ticket Response: Assurance that all ticket queries will receive a response within 24 hours.
• Shopify App Installation Help: Guidance and support in installing new apps and features on Shopify platforms.
• Visual Content Creation: Assistance with creating and updating visual content such as slides and banners.
• Social Media Management Tips: Expert advice on managing platforms like Instagram, Facebook, and TikTok effectively.

According to user reviews, Helpify24 is highly regarded for its responsive and knowledgeable support team. Users appreciate the personalized assistance and the quick resolution of issues, making it an invaluable tool for improving the efficiency and effectiveness of their ecommerce businesses.

UVdesk Helpdesk Support-UVdesk allows merchants to manage all customer support inquiries from various channels in a consolidated place. It features seamless integration with Shopify to validate orders in real-time and supports connections to multiple Shopify stores. The app enhances response times with personalized templates, workflow, and process management, while also tracking customer inquiries and team performance to boost productivity and customer satisfaction.

• Integrated Multi-Channel Support: Handle queries from various channels in a single, unified dashboard.
• Shopify Integration: Access real-time order details and validate orders seamlessly with robust Shopify integration.
• Personalized Workflow: Use templates and automated workflows to decrease response times and enhance efficiency.
• Performance Tracking: Analyze customer support inquiries and evaluate staff performance to increase productivity.
• Custom Forms: Enable customers to submit queries directly from the Shopify front with an intuitive form system.

The app is praised for its outstanding ability to centralize support management, providing quick and efficient customer service across different channels. Customers appreciate the seamless Shopify integration, which simplifies order verification, while many highlight the app’s capacity to streamline workflows, allowing for a more responsive and efficient support experience. A noted benefit is the app's intuitive interface, which helps support teams to improve performance and enhance customer satisfaction.

Keeping ‑ Helpdesk for Gmail transforms your team's Gmail into a comprehensive help desk solution, enabling you to manage customer support directly from Gmail. It’s designed for eCommerce teams of any size, facilitating enhanced customer support without needing a separate help desk tool. Support requests received in your shared inbox are transformed into tickets, synchronized with your team, and can be managed directly within Gmail.

• Seamless Integration: Integrates directly with Gmail to provide a help desk experience within your existing workspace.
• Shared Inbox Management: Converts support emails into tickets and synchronizes them with your team for efficient management.
• Order Information Access: Allows viewing of customer order details directly within Gmail, streamlining support handling.
• Comprehensive Analytics: Provides advanced reports on response times, ticket volumes, and agent performance for better decision-making.
• Team Collaboration: Enables assigning, discussing, and prioritizing support tickets within the Gmail interface.

Based on user reviews, Keeping ‑ Helpdesk for Gmail stands out for its seamless integration with familiar Gmail environments, saving time and reducing the learning curve for support teams. Users appreciate the convenience of managing support requests without switching platforms, while its reporting tools are praised for providing actionable insights that enhance customer service strategies.

Kustomer is an AI-powered CRM designed to revolutionize how merchants engage with customers. Tailored for eCommerce and retail, it provides an all-encompassing view of customer data and facilitates seamless support across multiple channels. By enhancing customer understanding, the app creates personalized experiences, simplifies the management of inquiries, orders, and feedback, thereby boosting efficiency and service quality.

• Holistic Customer View: Offers a comprehensive perspective on customer profiles by integrating data across various platforms, ensuring well-informed interactions.
• Seamless Order Management: Facilitates direct refunds and cancellations from the Kustomer timeline and provides efficient access to Shopify data.
• Personalized Customer Experiences: Utilizes AI to tailor interactions and customize messages dynamically, enhancing customer satisfaction.
• Efficiency with Shortcuts: Streamlines workflows with customizable message shortcuts, allowing for quicker responses.
• Automated Support: Employs chatbot templates for automatic updates, reducing manual workload on support teams.

The app's outstanding advantages include superior integration capabilities, which users praise for simplifying complex processes. Reviews highlight its robust customer data insights and the efficiency it brings to order management, significantly improving support team performance. Many appreciate its user-friendly interface and dynamic message customization, fostering excellent customer service and satisfaction.

Mailswap is the ultimate solution for e-merchants overwhelmed by their after-sales service. It allows users to create customer files and leverage statistics to enhance their online store. With automation, users can quickly and personally respond to every customer request, guaranteeing increased satisfaction and freeing up time to focus on growing their business.

• Customer File Creation: Organize and manage customer data efficiently to streamline support and improve service.
• Automated Responses: Automate responses to common queries to ensure quick and personalized customer service.
• Performance Statistics: Utilize in-depth statistics to identify trends and improve your online store's performance.
• Simple Configuration: Easy setup with just a few clicks to start managing your after-sales service effectively.
• Rapid Response: Respond to customer queries within 3 hours to boost satisfaction and loyalty.

The app's outstanding advantages include its automated features that drastically reduce response times, as highlighted by numerous positive reviews. Users consistently appreciate the time-saving capabilities and report a noticeable increase in customer satisfaction and support efficiency.

DeskMoz ‑24x7 Live Chat Agents offers a comprehensive customer support solution by deploying a team of well-trained agents to handle sales and support queries in real-time across multiple channels. This service is designed to enhance e-commerce customer support by managing CMS and backend processes for seamless customer interactions.

• 24x7 Availability: Ensures real-time customer support round the clock through live chat, email, and social media platforms.
• Custom-Trained Agents: Deploys fully custom-trained shared and dedicated agents to cater to specific store needs, highlighting their expertise in e-commerce support.
• Omnichannel Support: Offers seamless communication across various platforms to enhance customer experience and engagement.
• Quick Deployment: Agents are trained and deployed within 48-72 hours, ensuring minimal downtime for support services.
• Comprehensive Backend Management: Handles order tracking, modifications, replacements, and refunds, integrating seamlessly with store CMS.

DeskMoz sets the bar high in e-commerce support by being praised for its exceptional response times, with an impressive FRT & ART under 35 seconds, and industry-leading satisfaction ratings (CSAT, SLA, CES, NPS). Customers frequently commend the app for its reliable and efficient service, citing quick customer query resolutions and seamless integration as standout advantages.

Chatdesk: 24/7 Support is designed to enhance your store's customer service by leveraging AI and US-based experts to manage support tickets across various platforms. The app trains brand enthusiasts to provide effective support while handling scheduling and quality control, ensuring seamless customer satisfaction even during peak periods like BFCM.

• AI Integration: Utilizes artificial intelligence to optimize ticket resolution efficiently across platforms such as social media, email, chat, and SMS.
• US-Based Support: Employs customer service experts based in the US to provide reliable and effective assistance at any time.
• Brand Enthusiasts: Recruits and trains passionate followers of your brand to resolve customer inquiries, ensuring genuine and knowledgeable support.
• 24/7 Availability: Offers continuous customer service, even on weekends and holidays, through an on-demand agent network.
• Scalable Engagement: Enhances customer interactions and drives conversions without the necessity for additional hires or training efforts.

The app's outstanding advantages, as noted in reviews, include its seamless integration with existing platforms, consistent increase in customer satisfaction scores (CSAT), and noticeable boost in conversion rates. Users appreciate the app's capability to maintain high-quality customer service with minimal effort, which significantly alleviates the pressure on in-house teams.

The Customer Service Helpdesk App is designed to delight customers and maximize profits through faster, more personalized responses. It centralizes messaging from all sales channels into a smart inbox, allowing businesses to effortlessly manage email, live chat, and voice conversations. By leveraging AI-driven technology, the app simplifies processing returns, cancellations, and duplicate orders, while integrating seamlessly with fulfillment partners and CRM systems.

• Smart Inbox: Centralizes and prioritizes all queries from marketplaces and social channels, ensuring a more organized and efficient workflow.
• AI Automation: Summarizes and automates responses, allowing customer agents to focus on resolving more complex issues.
• Integrated Customer Data: Provides complete order history, customer lifetime value, VIP status, and sentiment analysis with each message.
• Order Management: Allows users to view, refund, cancel, or duplicate orders directly within the app.
• Multi-channel Collaboration: Supports seamless collaboration on email, live chat, voice, WhatsApp, and social media queries.

The app's outstanding advantages are evident in its ability to streamline customer service operations significantly, as noted in various reviews. Users highlight its exceptional value for money, efficient workflow management, and transformative impact on customer service teams. The AI-driven features are particularly praised for freeing up agents to tackle complex issues, making eDesk a highly recommended tool. Despite minor customization preferences, the comprehensive range of tools and responsive support team contribute to high overall satisfaction among users.

Unified Repairs Support is a comprehensive tool designed to streamline the repair request process, allowing users to efficiently manage and track repairs with customizable options and features.

• Unlimited Repair Requests: Users can create as many repair requests as needed without any restrictions, providing scalability for businesses of all sizes.
• Custom Status Management: Easily change and manage the status of requests with options like "open", "repaired", "completed", or any custom status, enhancing workflow flexibility.
• Email Templates and Colors: Create unlimited email templates and assign custom colors to different statuses, allowing for personalized communication and better visual organization.
• History Tracking: Keep track of the entire repair history for each request, facilitating comprehensive record-keeping and analysis.
• Product-Based Draft Orders: Generate draft orders based on the products used during the repair process, simplifying invoicing and inventory management.

Unified Repairs Support app has garnered positive reviews for its ease of use and robust functionality. Users particularly appreciate its customizable status feature and the ability to handle unlimited requests, which significantly enhance operational efficiency and customer satisfaction. The seamless integration and real-time notifications ensure users stay updated, making it a reliable tool for managing repair operations.