Best Shopify Support Ticket Management Apps 2025

HelpDesk for Ecommerce Support centralizes various communication channels, enhancing support efficiency through automation and AI, seamless app integration, and advanced teamwork features. Access to purchase history allows personalized customer engagement.

• Centralized Inbox: Consolidates emails, chats, and forms into one secure platform, optimizing support management.
• Automation and AI: Enables rapid, multichannel responses ensuring no customer is kept waiting.
• Seamless Integration: Integrates with other apps, easily fitting into existing workflows.
• Advanced Teamwork Features: Enhances work organization and positively impacts response times.
• Customer Personalization: Utilizes purchase history to personalize interactions and build long-term relationships.

The app's outstanding advantages, based on customer reviews, lie in its ability to streamline customer service through effective automation and intelligent AI, making email handling and case resolution effortless and highly efficient.

The Customer Link Hub app revolutionizes customer communication for merchants by offering a centralized platform to manage inquiries, orders, and support requests. It streamlines interactions for enhanced satisfaction and retention, utilizing features like automatic order loading, case queue management, and customizable email templates to efficiently address customer needs.

• Automatic Order Loading: Automatically loads and organizes customer orders, enhancing response efficiency by advising customers on how to reach out for support.
• Case Queue Management: Organizes customer cases into distinct queues for efficient prioritization and handling, ensuring timely responses to inquiries.
• Email Communication and Tracking: Facilitates in-app email interactions and tracks communication, promoting seamless and traceable exchanges with customers.
• Internal Notes and Messaging: Enables internal notes and direct messaging between merchants and customers for personalized and effective support.
• Activity Tracking: Monitors activity within each support case to ensure comprehensive follow-ups and resolution tracking.

The app's standout advantages, based on reviews, include its user-friendly interface and significant reduction in response times, which result in greater customer satisfaction. Users have praised its efficient organizational features, which simplify communication management and improve overall productivity in handling customer support.

Richpanel is an AI-driven customer service platform designed to manage high support volumes efficiently with a small team. It leverages AI trained on your past interactions to boost agent speed and consistency.

• Manage all Channels: Access and respond to email, chat, Facebook DM, Instagram, and phone communications from a unified inbox.
• Self Service: Provide instant, round-the-clock customer support through a self-service portal.
• Scale with AI: Enhance agent responses and productivity by drafting high-quality replies and increasing their speed.
• Integrate your Stack: Seamlessly access data from your favorite apps directly within the inbox.
• Measure & Improve: Gain actionable insights from your support data to continuously improve service quality.

Richpanel's outstanding advantages are evident from its customer reviews. Users appreciate its intuitive platform, which combines the best features of Hubspot and Gorgias, and its exceptional support team that quickly resolves issues and incorporates feedback to enhance the CRM's capabilities. It is lauded as a game-changer for efficiently addressing customer concerns and offering insightful overviews of support operations.

Notch – Customer Support Suite is designed to elevate eCommerce customer support by combining AI precision with expert insights. This comprehensive service manages all customer support operations, streamlining processes by minimizing the need for multiple service providers, thus enhancing operational efficiency and allowing businesses to focus on growth.

• AI and Expert Management: Full customer service operations are managed through a blend of AI technology and skilled teams, ensuring reliable support.
• Seamless eCommerce Integration: Easily integrates with various eCommerce platforms to provide a unified support experience.
• 24/7 Automated Chat: Provides around-the-clock support using store-specific knowledge, insights, and product details to assist customers effectively.
• Data-Driven Insights: Leverages analytics for offering actionable business insights, aiding in continuous revenue growth.

Reviews highlight Notch as a transformative tool for customer support with high praise for its ease of use and impressive integration capabilities. Users appreciate the time-saving nature of automated responses and the consistency in service, rating the app highly for significantly improving customer satisfaction and loyalty.

ShipAid ‑ Shipping Guarantee is the ultimate solution for resolving issues with lost, stolen, damaged, or late packages, offering peace of mind to customers while increasing profits through customizable guarantee fees. It provides an enhanced post-purchase experience with quick resolutions and outstanding customer support within a seamless integration.

• Profit Retention: Set your own Guarantee Fee at checkout and keep the premiums, boosting your revenue.
• Branded Resolution Portal: A dedicated, branded Customer Resolution Portal to streamline service and facilitate issue filing.
• Simple Claims Management: Easily manage delivery issues with options to reship, refund, or deny claims with just a click.
• Custom Notifications: Reduce order anxiety with Custom Shipping Notifications and a Tracking Portal.
• Versatile Integration: Supports all cart types and offers custom installation in 24 hours or less.

According to user reviews, ShipAid excels in customer service, providing exceptional support and responsiveness. The app is praised for its seamless integration with platforms like Shopify and its effectiveness in offsetting replacement costs. Customers appreciate the simple concept and individualized support, making ShipAid highly recommended.

Supermoon is an intuitive mobile application designed to help users track moon phases, lunar events, and astrology insights with precision and ease. With an elegant interface and user-friendly features, Supermoon enhances your celestial experience by providing accurate and comprehensive moon-related information at your fingertips.

• Moon Phase Tracking: Offers real-time updates on current moon phases with beautifully rendered visuals.
• Lunar Event Alerts: Notifies users of important lunar events such as new moons, full moons, and eclipses.
• Astrology Insights: Provides personalized astrology readings based on the moon's position and your zodiac sign.
• Customizable Calendar: Allows users to customize a moon phase calendar to plan activities or special events.
• Educational Content: Features informative articles and tips on moon-related phenomena and their effects.

Supermoon stands out for its detailed accuracy and user-friendliness, as noted in user reviews. Many users appreciate the beautiful design and easy navigation, while the educational aspect is highlighted for enriching their understanding of lunar influences. Additionally, the personalized alerts and insights are frequently praised for enhancing users’ daily lives and decision-making processes.

Gladly is a customer service platform designed to prioritize people over tickets. It helps commerce brands recognize their customers and connect them with appropriate agents seamlessly across multiple communication channels, creating a consistent and unified conversation history.

• Unified Communication: All communication channels like voice, email, SMS, chat, and social messaging are threaded into a single conversation stream.
• Customer-Centric Approach: Built around customers, offering a comprehensive view of their lifelong interactions with the brand.
• Personalized Self-Service: Empowers customers with self-service options tailored to their profile and history.
• Cost Efficiency: Reduces costs and simplifies operations with an integrated platform that includes voice services.
• Smart Agent Matching: Matches customers to agents based on real-time history, specific situations, or required skills.

Based on reviews, Gladly stands out for its seamless integration and user-friendly design, earning praise for enhancing agent productivity and creating a more personalized customer experience. Users appreciate its ability to reduce the complexity usually faced with separate communication channels, thus improving efficiency and customer satisfaction.

Channel AI Live Chat Inbox CRM is a comprehensive app designed to streamline customer support and enhance customer relationship management. By leveraging AI tools and chatbots, it reduces repeat inquiries and supports unlimited live and team chat, helping businesses save time and costs while segmenting audiences for targeted marketing campaigns.

• Unlimited Live Chat & Team Chat: Provides high-quality customer support with no limitations, ensuring seamless communication.
• AI Agent ALF: Uses AI to resolve repetitive inquiries efficiently, helping convert customers with minimal effort.
• Customer Relationship Management (CRM): Allows businesses to identify customers and collect leads effectively.
• Marketing & Chatbots: Enables unlimited, customizable chatbot messages for personalized automation and marketing strategies.
• Customizable Chat Widget: Offers a fully customizable chat button to align with the brand's identity.

The app's outstanding advantages, as highlighted in user reviews, include its exceptional ease of use and the ability to significantly reduce operational costs. Users frequently commend the app for its robust AI capabilities that enhance customer interaction efficiency and its CRM features that provide valuable insights into customer behavior, enabling better-targeted marketing. With high ratings, customers appreciate how Channel AI Live Chat Inbox CRM helps turn one-time visitors into loyal brand followers, ultimately driving growth and customer satisfaction.

Chatdesk: 24/7 Support is designed to enhance your store's customer service by leveraging AI and US-based experts to manage support tickets across various platforms. The app trains brand enthusiasts to provide effective support while handling scheduling and quality control, ensuring seamless customer satisfaction even during peak periods like BFCM.

• AI Integration: Utilizes artificial intelligence to optimize ticket resolution efficiently across platforms such as social media, email, chat, and SMS.
• US-Based Support: Employs customer service experts based in the US to provide reliable and effective assistance at any time.
• Brand Enthusiasts: Recruits and trains passionate followers of your brand to resolve customer inquiries, ensuring genuine and knowledgeable support.
• 24/7 Availability: Offers continuous customer service, even on weekends and holidays, through an on-demand agent network.
• Scalable Engagement: Enhances customer interactions and drives conversions without the necessity for additional hires or training efforts.

The app's outstanding advantages, as noted in reviews, include its seamless integration with existing platforms, consistent increase in customer satisfaction scores (CSAT), and noticeable boost in conversion rates. Users appreciate the app's capability to maintain high-quality customer service with minimal effort, which significantly alleviates the pressure on in-house teams.

Jarvis AI Agent Chatbot is a sophisticated, AI-driven customer support tool tailored for online stores seeking to enhance their customer interaction strategies. The app streamlines support processes by automating responses and offering personalized communication across multiple platforms, including Slack, Zalo, email, and live chat. It leverages advanced features like AI-powered ticket summarization and sentiment analysis to deliver swift and empathetic customer service. The chatbot also includes an adaptive FAQ automation system, allowing businesses to provide instantaneous support to common customer queries. With its customizable chat widget, especially designed for Shopify and other platforms, Jarvis AI Agent Chatbot enables seamless integration and efficient management of customer interactions. This robust multi-tenant solution supports both local and global merchants, ensuring consistent service quality and enriched customer experiences. By centralizing ticket management and providing real-time alerts, businesses can easily oversee support operations and maintain customer satisfaction.

DelightChat WhatsApp Marketing is an all-in-one communication platform designed to streamline customer interactions across multiple channels, including WhatsApp, email, and social media. It offers a comprehensive suite of tools to manage customer service, marketing, and automation tasks effortlessly.

• Centralized Communication: Manage WhatsApp, email, and social media interactions from a single platform, reducing time spent toggling between different apps.
• User-friendly Interface: Features an intuitive design that makes navigation seamless, enhancing the overall user experience.
• Robust Support: An exceptional support team provides quick and efficient assistance to resolve issues promptly.
• Automation Tools: Automate repetitive tasks to save time and improve operational efficiency.
• Comprehensive Feature Set: Offers a variety of functionalities such as customer service and marketing automation to boost business productivity.

With its intuitive interface, robust support, and comprehensive integration features, DelightChat WhatsApp Marketing is highly praised for transforming communication management into an effortless process. Users regularly highlight the reliability and professionalism of the support team, as well as the significant time savings experienced through the app's centralized platform.

Mailo Ai is an innovative customer support tool designed to optimize email management through advanced artificial intelligence. Its AI-driven automation capabilities allow businesses to efficiently handle customer inquiries, providing personalized and prompt responses that elevate customer satisfaction. By automating email classification and response generation, Mailo Ai eliminates the need for manual sorting, allowing support teams to focus on more critical tasks. Seamlessly integrating with platforms like Shopify, it enables businesses to streamline their support workflows without disrupting existing systems. Furthermore, its advanced customer sentiment analysis helps prioritize emails, ensuring that urgent matters are addressed promptly. Overall, Mailo Ai transforms customer support into a more efficient, responsive, and time-saving process.

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

Mailswap is the ultimate solution for e-merchants overwhelmed by their after-sales service. It allows users to create customer files and leverage statistics to enhance their online store. With automation, users can quickly and personally respond to every customer request, guaranteeing increased satisfaction and freeing up time to focus on growing their business.

• Customer File Creation: Organize and manage customer data efficiently to streamline support and improve service.
• Automated Responses: Automate responses to common queries to ensure quick and personalized customer service.
• Performance Statistics: Utilize in-depth statistics to identify trends and improve your online store's performance.
• Simple Configuration: Easy setup with just a few clicks to start managing your after-sales service effectively.
• Rapid Response: Respond to customer queries within 3 hours to boost satisfaction and loyalty.

The app's outstanding advantages include its automated features that drastically reduce response times, as highlighted by numerous positive reviews. Users consistently appreciate the time-saving capabilities and report a noticeable increase in customer satisfaction and support efficiency.

Phone Numbers & Calls ‑ SBoard app provides a toll-free phone number for your store, enhancing customer service and boosting sales. It allows easy customer interaction and helps verify your business with major platforms like Google and Facebook, showcasing trustworthiness.

• Toll-Free Number: Obtain a business number to offer better customer service and increase sales by being more accessible.
• Privacy Protection: Use a dedicated business number to keep your personal number private and maintain work-life balance.
• Platform Verification: Get verified with Google, Facebook, and Alibaba Merchant accounts to enhance your store's credibility.
• Customer Interaction: Enable customers to call or text, allowing for prompt answers to their queries and reducing churn.
• Store Syncing: Seamless syncing between stores to keep inventories and product details up to date, reducing management hassles.

Based on user reviews, the app’s standout advantages include seamless syncing between store inventories, efficient customer service improvement with a toll-free number, and the availability of scheduling features that increase operational efficiency. Users appreciate the ease of setup, reliable support, and the practical voicemail functionality that ensures customers can always get assistance.

Unicall.ai revolutionizes e-commerce customer support with its AI-driven service, offering businesses an efficient way to manage customer inquiries. By providing a dedicated phone number and smart voice agents, Unicall.ai ensures that customer calls are answered 24/7, handling common queries like order status, shipping updates, and payment issues. Its advanced AI seamlessly escalates complex cases, delivering a smooth and effective support experience. The platform's integration with e-commerce systems like Shopify allows for real-time updates, enhancing customer satisfaction with prompt information on order and delivery status. Additionally, Unicall.ai assists with returns, refunds, and discount codes, making it an all-in-one support solution. This service not only builds trust but also saves businesses time, offering a human-like, branded voice support that enhances the overall customer experience.

Lux ‑ Customer Support AI automates the creation of customer help replies, categorizes queries by priority, and allows you to customize responses based on your store's policies and information. This efficiency lets you review and send prepared responses when convenient.

• Automated Replies: Generate customer help replies even when you’re not available.
• Priority Sorting: Automatically categorizes and prioritizes tickets to handle the most important ones first.
• Customization Options: Tailor responses based on your unique shipping, refund policies, and product details.
• Workload Reduction: Minimize repetitive tasks allowing focus on more complex issues and reducing employee costs.
• Customer Satisfaction: Quick response times enhance customer satisfaction and loyalty.

LUX AI has received outstanding reviews for its accuracy in handling FAQs, ease of setup, and ability to provide fast, clear responses to common customer inquiries. Users appreciate the reduction in repetitive tasks and the cost-effective approach to managing support without additional staffing.

Helpify24 is an online service designed to provide real-time assistance to ecommerce businesses through a user-friendly platform. Users can receive immediate support via live chat or open a ticket for queries, which are guaranteed to be addressed within 24 hours. The app is not just a cloud-based agency, but a reliable reference point for resolving daily challenges.

• Live Chat Support: Instant assistance from online operators, addressing your queries in real-time.
• 24-Hour Ticket Response: Assurance that all ticket queries will receive a response within 24 hours.
• Shopify App Installation Help: Guidance and support in installing new apps and features on Shopify platforms.
• Visual Content Creation: Assistance with creating and updating visual content such as slides and banners.
• Social Media Management Tips: Expert advice on managing platforms like Instagram, Facebook, and TikTok effectively.

According to user reviews, Helpify24 is highly regarded for its responsive and knowledgeable support team. Users appreciate the personalized assistance and the quick resolution of issues, making it an invaluable tool for improving the efficiency and effectiveness of their ecommerce businesses.

UVdesk Helpdesk Support-UVdesk allows merchants to manage all customer support inquiries from various channels in a consolidated place. It features seamless integration with Shopify to validate orders in real-time and supports connections to multiple Shopify stores. The app enhances response times with personalized templates, workflow, and process management, while also tracking customer inquiries and team performance to boost productivity and customer satisfaction.

• Integrated Multi-Channel Support: Handle queries from various channels in a single, unified dashboard.
• Shopify Integration: Access real-time order details and validate orders seamlessly with robust Shopify integration.
• Personalized Workflow: Use templates and automated workflows to decrease response times and enhance efficiency.
• Performance Tracking: Analyze customer support inquiries and evaluate staff performance to increase productivity.
• Custom Forms: Enable customers to submit queries directly from the Shopify front with an intuitive form system.

The app is praised for its outstanding ability to centralize support management, providing quick and efficient customer service across different channels. Customers appreciate the seamless Shopify integration, which simplifies order verification, while many highlight the app’s capacity to streamline workflows, allowing for a more responsive and efficient support experience. A noted benefit is the app's intuitive interface, which helps support teams to improve performance and enhance customer satisfaction.

LiveSupporti ‑ Live Chat allows Shopify store owners to interact with their customers directly while they browse, providing real-time assistance and enhancing customer satisfaction. This app is designed to boost sales by improving customer support interactions.

• Real-time visitors monitoring: Allows you to see which visitors are currently browsing your store, enabling prompt interaction.
• Shopify cart information: View the contents of your customer's shopping cart for more personalized assistance.
• Branding customization: Customize the chat box colors to align with your store's brand identity for a cohesive look.
• Multilingual support: Display the chat box in any language to cater to a global audience and enhance user experience.
• Ticketing system: Organize and enhance customer collaboration by tracking issues through a structured ticketing system.

Users highly appreciate LiveSupporti for its easy integration and seamless chat functionality, which has significantly enhanced their customer interaction experience. The ability to monitor live visitors and access cart details in real-time are standout features commended for increasing sales and customer satisfaction.