Chatdesk: 24/7 Support

Develop by Chatdesk

$1000-$900

/ Month

Free plan available 14 Days Free Trial

Supercharge your social media sales and customer support

Integrates helpdesk tools

Answer questions cross-channel

24/7 on-demand support

Scale customer engagement

Boost conversions effortlessly

About Chatdesk: 24/7 Support

Launched Jun 17, 2020

Built by Chatdesk

Email :

[email protected]

Address

902 Broadway, Fl. 6, New York, NY, 10011, US

Website Privacy policy FAQ

Related Categories

Description

Supercharge social media sales and customer support with AI and 24/7 coverage from US-based experts

As your store grows, keep delighting customers with exceptional customer service. Chatdesk uses AI and US-based customer support experts to resolve tickets for you across social, email, chat, and SMS. We find passionate followers of your brand, train them to solve tickets for you, and manage all scheduling and quality control. There’s still time to get the support you need before BFCM. Our on-demand experts are ready to help.

Connect your existing helpdesk, ecommerce tools, and social channels
Answer customer questions across social media, email, chat, and SMS
Provide 24/7 support, including weekends and holidays, with on-demand agents
Scale 1:1 customer engagement without needing to hire and train new team members
Increase conversions and achieve high CSAT with zero additional effort

Pros

Uses AI and US-based customer support experts to resolve tickets
Supports multiple channels including social media, email, chat, and SMS
Trains passionate followers of your brand to solve tickets
Manages all scheduling and quality control
Provides 24/7 support including weekends and holidays
On-demand experts ready to help before key sales events
Allows connection to existing helpdesk, ecommerce tools, and social channels
Scales 1:1 customer engagement without needing to hire and train new team members
Increases conversions and achieves high CSAT with zero additional effort
Exceptional service and significant positive impact on customer experience

Cons

Not explicitly mentioned but potential reliance on AI could cause occasional inaccuracies
US-based support might come at a higher cost compared to offshore options

Rating And Reviews

Nomadica

Apr 25, 2024 on Shopify

Our experience with Chatdesk has been fantastic. The service has been exceptional, and the results are absolutely exceptional. I really recommend Chatdesk to anyone looking to enhance their customer experience and expand the opportunity for revenue in a real, easy to use way. Adding them to our suite of apps has been instrumental in our recent success.

FitFighter

Mar 03, 2022 on Shopify

We have used ChatDesk for 2 years and they are simply the BEST. I can pretty much "set it and forget it" when it comes to all of my inbound from social / email / etc. They go above and beyond when answering requests like "my abandoned cart rate is a bit high - do you know why?" and only contact me when it is extremely urgent (they resolve things very quickly, too). They can provide a wealth of data on what your customers are saying about your store - you should definitely use that feature as it will give strong indications on what your business should focus on next. Great people and great product - couldn't ask for a better service. Thanks ChatDesk!

ZitSticka

Jul 28, 2021 on Shopify

The Chatdesk team is an absolute dream to work with! They were quick to learn our processes and protocols and made an impact with our support tickets on day one. Chatdesk is a lifeline for high volume times like holidays and sale periods. Highly recommend!

Mented Cosmetics

Aug 25, 2020 on Shopify

Chatdesk has been a great partner for us. They’ve proven to help increase our organic social revenue MoM by driving conversions with best in class customer service.

Agron LLC

Jul 29, 2020 on Shopify

We have had great success with Chatdesk. Our ROI is beyond anything we could have projected. Highly recommend.

Fable Pets

Jul 29, 2020 on Shopify

Chatdesk has been invaluable as we scale our business. Amazing customer service is a pillar of our brand and they’ve enabled us to provide tailored responses extremely quickly with enough flexibility to maintain our unique voice.