Best Shopify Chat Apps 2025

Chatra is a versatile communication tool designed to enhance customer interaction on digital storefronts, featuring live chat, chatbots, and a shared inbox. It enables businesses to engage visitors, boost conversions, and streamline support across social and email platforms with an intuitive interface.

• Live Chat: Engage customers directly through desktop or mobile, enhancing immediate interaction and support.
• Chatbot Automation: Automate routine inquiries to save time and provide 24/7 customer service while freeing up human resources.
• Cart Saver: Proactively reach out to customers at checkout, assisting them and helping to increase conversion rates.
• Omnichannel Integration: Manage communications from Facebook, Instagram, and email in one unified inbox for seamless conversation tracking.
• Cross-Platform Support: Accessible on Windows, Mac, Android, and iOS, allowing flexibility and support on the go.

Chatra app's advantages, as reflected in user reviews, include remarkable ease of use with an intuitive interface that integrates seamlessly into existing workflows, significantly enhancing customer engagement and satisfaction. Users frequently highlight its scalability and effectiveness in boosting conversion rates, as well as its reliable performance in managing multi-channel communications.

Chatty: Livechat Helpdesk, FAQ is an innovative app designed to enhance customer interaction by providing a smart chat box with FAQs, order tracking, and live chat capabilities. It offers automation, 24/7 support, and WhatsApp integration to improve user experience, boost conversion rates, and reduce cart abandonment.

• Smart Chat Box: Provides a comprehensive chat interface featuring FAQs, order tracking, and live chat for streamlined customer interactions.
• 24/7 Automation: Ensures constant availability and quick customer support through automated responses and WhatsApp integration.
• Personalized Contact Options: Builds trust and reduces support time by offering customized contact options via WhatsApp.
• Instant Order Tracking: Allows customers to easily track their orders, thus increasing satisfaction and reducing inquiries.
• Enhanced User Experience: Tailored assistance for urgent matters leads to improved customer satisfaction and increased sales.

Chatty is highly regarded for its outstanding customer service and ease of use. Reviewers mention the app's intuitive setup process and responsive support team, with individuals like Hana, Lydia, and Tiana frequently praised for their quick, effective assistance. Users appreciate the app's ability to simplify customer communication, making it a top choice for enhancing live chat and helpdesk functionalities.

Support Board ‑ Chat & Chatbot automates customer communication using AI-driven chatbots alongside a chat system for both human agents and AI. This app aims to save time, increase revenue, reduce support costs, and enhance productivity.

• Omni-channel support: Seamlessly integrates with platforms like WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
• Advanced chatbots: Leverages AI from OpenAI and Google to provide intelligent, responsive customer interactions.
• AI tools: Includes features like real-time translations, smart reply, and message rewriting to streamline communication.
• Efficient user management: Offers a comprehensive system to manage user interactions swiftly and effortlessly.
• Integrated help center: Users can access support resources directly from a dedicated page or within the chat.

The app's reviews highlight its remarkable efficiency in handling customer queries, significantly reducing response times. Users rave about its intuitive interface and seamless integration with various communication platforms, making it a must-have tool for customer support teams.

Orka is a dynamic app designed to enhance customer interactions by allowing real-time chat capabilities with store visitors. It aims to boost engagement, provide instant support, and convert casual browsers into loyal customers. Orka is easy to implement, sleek in design, and fully integrated into your dashboard for seamless operation.

• Real-time engagement: Instantly connect with shop visitors to address inquiries and offer immediate support.
• Easy setup: Quickly integrate Orka into Shopify, making deployment swift and hassle-free.
• User-friendly interface: Enjoy an integrated chat experience within Shopify, enhancing usability and efficiency.
• Mobile-responsive: Access and engage with your users smoothly across all devices, ensuring a seamless experience.

Based on user reviews, Orka stands out for its exceptional user experience and effectiveness. Its real-time capabilities and easy-to-use interface make it a popular choice among shop owners, as it facilitates effortless customer interactions and significantly saves time, earning high satisfaction ratings from users.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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eBanqo ‑ Live Chat & Chatbot is a versatile messaging solution designed to enhance customer interactions for online stores. It integrates seamlessly with popular platforms like Facebook Messenger, Instagram DM, WhatsApp, and Google's Business Messages, allowing buyers to access your inventory through their favorite channels. By unifying all chat messages on one screen, eBanqo enables quick responses, helping you engage with customers making buying decisions in seconds. Its AI chatbots empower customers to self-serve, offering features like inventory searches, issue reporting, and order tracking. Whether at your desk or on-the-go, you can manage all chats from a single platform, ensuring high-quality interactions. The app also supports broadcast messaging to engage and inform buyers and prospects, while a 24/7 AI bot provides instant answers to inquiries. Transform direct messaging into a powerful sales tool by turning your social media platforms into interactive online stores with eBanqo ‑ Live Chat & Chatbot.

Social Intents Live Chat revolutionizes customer interaction by integrating seamlessly with the collaboration tools you already use, such as Microsoft Teams and Slack. This innovative app allows you to communicate with website visitors without the hassle of switching between multiple messaging platforms. With the power of OpenAI's ChatGPT, you can create a sophisticated chatbot to address visitor inquiries, enriching your user experience. Moreover, the application allows you to train your chatbot with your website data, making it more efficient and responsive. Social Intents Live Chat supports unlimited live chat agents across multiple platforms, including Zoom and Webex, ensuring no customer query goes unanswered. The app also features auto-translation capabilities, enabling real-time communication in the visitor's language for broader reach. Customize your chat interface with tailored logos, colors, text, and language to align with your business identity effortlessly.

Answer Ai Ltd is an app designed to provide instant answers to support and sales questions, helping businesses convert new customers and retain existing ones. It seamlessly connects with store orders, allowing its chat assistant to handle customer inquiries efficiently.

• Instant Customer Support: Provides immediate answers to both sales and support questions, enhancing customer satisfaction and conversion rates.
• Order Integration: Automatically connects with store orders to quickly address customer order inquiries, including tracking information.
• Quick Setup: Allows businesses to set up FAQs and essential content within 30 minutes, saving time and reducing manual effort.
• Enhanced Retention: Offers a guarantee of increased customer retention and conversion after integration, with the assurance of app credit if targets aren't met.
• Handles Complexity: Capable of managing complex questions with ease, providing clear and comprehensive responses to customer inquiries.

The app's outstanding advantages, as noted in user reviews, include its ease of setup and the significant reduction in customer support queries after integration. Users appreciate the immediate connection with store orders, which enhances operational efficiency and customer satisfaction.

VanChat AI ChatBot & Live Chat is a cutting-edge tool designed to revolutionize customer service for online retailers. Powered by advanced GPT technology, this chatbot acts like a top-tier salesperson, adeptly understanding user intents and behaviors to provide quick, precise responses. It excels at suggesting products at optimal times, engaging customers with timely promotions, and even interpreting emotional cues to facilitate conversions from visitors to buyers. The app supports over 100 languages, ensuring a global outreach with 24/7 human-like customer service. With seamless integration options, including customizable widgets and multiple input methods for training data, VanChat continuously updates its knowledge base with the latest product information. This proactive approach significantly enhances customer satisfaction, reduces cart abandonment, and drives sales growth.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

AskTimmy.ai is an innovative AI chat solution designed to enhance customer experience by providing 24/7 human-like support. Seamlessly integrated with ChatGPT technology, this app transforms visitors into customers by offering personalized product recommendations and acting as a knowledgeable shopping assistant. It efficiently navigates and learns your product catalog, delivering quick and accurate suggestions to help users discover products effortlessly. Businesses can customize the AI chatbot to match their brand's tone and appearance, ensuring a cohesive user experience. Setting up AskTimmy.ai is straightforward, and dedicated customer support, along with prompt engineers, are available to fine-tune results and optimize performance. By reducing customer support costs, AskTimmy.ai enables businesses to enhance their sales strategy with minimal effort.

ChatBot by LiveChat is an advanced virtual assistant designed to enhance customer interactions and streamline communication for businesses. It leverages artificial intelligence to provide instant, personalized responses to customer inquiries, ensuring 24/7 support and reducing wait times. The app can be easily integrated into various platforms and is customizable to suit the specific needs and branding of any business. It offers features like automated message routing, data collection, and performance analytics to improve customer service efficiency and gather valuable insights. With a user-friendly interface, ChatBot by LiveChat allows businesses to create conversation flows without any coding knowledge, making it accessible for teams of all sizes. Additionally, its robust security measures ensure that all customer interactions are handled safely and confidentially, fostering trust and reliability.

Chaterimo: AI-Powered Customer Service - Designed to enhance your store’s customer interactions, Chaterimo provides intelligent, customized responses tailored to your unique products and service needs. With daily updates via seamless Shopify API integration, this chatbot maintains current knowledge, echoing your brand’s voice consistently.

• AI-Powered Responses: Chaterimo adapts its responses based on your store's products and service needs, ensuring intelligent and tailored customer interactions.
• Seamless Shopify Integration: Effortlessly connects to your Shopify store for daily updates on product information, keeping the chatbot's responses current.
• Brand Voice Customization: Reflects your brand’s voice to ensure interactions resonate with your branding and customer service objectives.
• 24/7 Customer Support: Reliable, round-the-clock support ensures your business needs are met at any time of the day.
• Flexible Data Management: Offers easy, adaptable management of chatbot data to meet your evolving business needs.

Chaterimo is praised for its ease of setup, intelligent and responsive chatbot, and excellent customer support. Users highlight its flexible data management that aligns perfectly with their brand voice. The seamless Shopify API integration ensures up-to-date product information, reducing support queries significantly. Available features provide valuable insights during the 7-day trial period, making it highly recommended for e-commerce businesses aiming to elevate their customer service experience.

FLY Chat: Next-Gen AI Chatbot is a dynamic AI solution engineered to seamlessly integrate with your Shopify store, providing personalized customer interactions to enhance the shopping experience and boost sales.

• Effortless Integration: One-click setup allows the chatbot to integrate quickly with your Shopify store, using all visible store texts for interactions.
• Dynamic Personality: The AI adapts to the personality of your brand, offering fine-tuning capabilities for enhanced alignment.
• Multilingual Support: Communicates fluently in English and 50+ other languages, ensuring widespread compatibility.
• Real-Time Data Utilization: Nightly updates to incorporate the latest store data, improving interaction accuracy.
• Advanced Analytics: Tools to filter and analyze complaints, sales, and support interactions for better business insights.

The app is highly praised for its outstanding advantages, including precise and personalized responses that align with brand identity, simplifying setup processes, providing exceptional customer service, and significantly reducing customer service workloads. The immediate responsiveness of the support team and the customization options have been highlighted as significant benefits by users.

Rozio AI Live Chat transforms how you engage with customers on your Shopify store by providing a smart, intuitive chat solution. With its easy onboarding process, Rozio AI allows you to train your chatbot in minutes through simple content setup and one-click product uploads, ensuring it meets your unique business needs and style. This tailored chatbot offers personalized interactions to drive customer satisfaction and boost sales, making it an invaluable tool for modern e-commerce. Rozio AI not only learns the intricacies of your store but also delivers expert support to each visitor, enhancing their shopping experience. From making smart product recommendations to offering seamless multilingual support in 95 languages, Rozio AI is designed to cater to a diverse customer base. It provides up-to-date order information and tracking links, ensuring that your customers are always informed about their purchases. Additionally, personalize Rozio's chat appearance to reflect your brand's identity, creating a cohesive and engaging support experience.

The Manifest Multi‑Chat Messenger app facilitates seamless communication by integrating over 15 social media platforms, enabling businesses to conveniently connect with their customers through a single chat button.

• Multi-platform Support: Connects with over 15+ social media platforms including WhatsApp, Facebook Messenger, and Instagram, ensuring broad communication coverage.
• Easy Integration: Provides automatic integration with customization options to tailor the chat experience to specific business needs.
• Enhanced Performance: Features accelerated loading times that enhance the user experience, accommodating an unlimited number of visitors.
• Comprehensive Connectivity: Allows businesses to maintain a reliable connection with customers through popular channels like email, phone, SMS, and more.

Users rate the app highly for its outstanding ability to consolidate multiple communication channels into one accessible interface, its ease of use, and the enhanced experience it offers through quick loading times and seamless integration.

Sure, here's a concise representation for the Chatscout AI Chatbot + GPT4 app, including standout features and a brief description based on its reviews:

Chatscout AI Chatbot + GPT4 enhances your store with a tailored conversational shopping assistant, boosting conversions and minimizing support queries. It seamlessly integrates with existing chat widgets to provide instant customer service, elevating your revenue and reducing operational costs.

• Conversion Boost: Enable customers to make purchases directly through chat, significantly increasing conversion rates.
• Product Relevance: Utilize conversational AI to display relevant products based on user queries, thereby enhancing average order value (AOV).
• FAQ Handling: Efficiently reduce customer queries by accurately answering FAQs and product-related questions.
• Intelligent Redirection: Seamlessly redirect customers to order tracking and customer care emails, improving customer experience.
• Customization and Support: Customize the assistant as needed and receive personalized support to meet specific business requirements.

Users rave about Chatscout AI Chatbot + GPT4 for its user-friendly setup and the remarkable decrease in customer service load. The app consistently earns high ratings for its ability to improve purchase experiences while offering robust customizability and seamless integration, making it a valuable asset for online stores.

Juphy: AI Chatbot & ChatGPT is an intelligent assistant designed to enhance your Shopify store experience from the initial greeting to checkout. It manages customer inquiries, offers tailored product recommendations, and provides exceptional support, even beyond regular business hours.

• One-click Setup: Easily integrates with Shopify without the need for technical skills.
• Product Catalog Sync: Automatically updates with your Shopify product catalog and FAQs for accurate information.
• 24/7 Responsiveness: Ensures your store is always available to assist your customers, even outside office hours.
• Customizable Branding: Allows personalization to match your store's unique identity.
• Test Before Publishing: Enables frequent testing of the chatbot before it goes live, ensuring optimal performance.

Juphy stands out with its ability to deliver complete and fluent answers, simulating a real representative's presence. Customers appreciate the ability to track interaction, receive quick updates based on changes specified, and enjoy fast feedback. The app has proven to be invaluable, putting your site ahead with its comprehensive support and excellent customer service.

QuickCEP: Live Chat & AI Chatbot is a powerful tool designed to elevate customer service and increase sales for e-commerce businesses. This app features AI chatbots that provide continuous, 24/7 support, ensuring that customer queries are resolved promptly at any time. With its omnichannel live chat functionality, QuickCEP consolidates messages from platforms like Instagram, Messenger, Email, WhatsApp, and TikTok Shop, making it easier for businesses to manage customer interactions from a single interface. QuickCEP not only facilitates seamless communication but also tracks customer behavior in real time, offering valuable insights for businesses. By leveraging data from the Customer Data Platform (CDP), businesses can create segmented, targeted marketing campaigns, including email direct marketing (EDMs) and pop-ups, to enhance customer engagement and conversion rates. Designed for easy integration with Shopify, QuickCEP empowers e-commerce businesses to deliver personalized customer experiences that drive success.