Best Shopify Chat Apps 2025

ChatMe ‑ WhatsApp Chat Button is a user-friendly app designed to facilitate seamless communication between businesses and their customers. By integrating a WhatsApp chat button into your store, you enable customers to easily initiate direct conversations with you, addressing their queries promptly with a personal touch. This app eliminates the need for complex coding, offering an effortless one-minute installation with a responsive design that works across both mobile and desktop devices. Businesses can customize the WhatsApp number and prefilled messages to ensure a personalized customer interaction that enhances trust and encourages purchases. ChatMe ensures that customers have their questions answered by real people, not bots, significantly boosting their confidence in proceeding with transactions. With this no-frills solution, your store gains a direct channel for communication that can lead to increased customer satisfaction and improved sales.

Chatty: Livechat Helpdesk, FAQ is an innovative app designed to enhance customer interaction by providing a smart chat box with FAQs, order tracking, and live chat capabilities. It offers automation, 24/7 support, and WhatsApp integration to improve user experience, boost conversion rates, and reduce cart abandonment.

• Smart Chat Box: Provides a comprehensive chat interface featuring FAQs, order tracking, and live chat for streamlined customer interactions.
• 24/7 Automation: Ensures constant availability and quick customer support through automated responses and WhatsApp integration.
• Personalized Contact Options: Builds trust and reduces support time by offering customized contact options via WhatsApp.
• Instant Order Tracking: Allows customers to easily track their orders, thus increasing satisfaction and reducing inquiries.
• Enhanced User Experience: Tailored assistance for urgent matters leads to improved customer satisfaction and increased sales.

Chatty is highly regarded for its outstanding customer service and ease of use. Reviewers mention the app's intuitive setup process and responsive support team, with individuals like Hana, Lydia, and Tiana frequently praised for their quick, effective assistance. Users appreciate the app's ability to simplify customer communication, making it a top choice for enhancing live chat and helpdesk functionalities.

Support Board ‑ Chat & Chatbot automates customer communication using AI-driven chatbots alongside a chat system for both human agents and AI. This app aims to save time, increase revenue, reduce support costs, and enhance productivity.

• Omni-channel support: Seamlessly integrates with platforms like WhatsApp, Instagram, Facebook, Telegram, Emails, SMS, and more.
• Advanced chatbots: Leverages AI from OpenAI and Google to provide intelligent, responsive customer interactions.
• AI tools: Includes features like real-time translations, smart reply, and message rewriting to streamline communication.
• Efficient user management: Offers a comprehensive system to manage user interactions swiftly and effortlessly.
• Integrated help center: Users can access support resources directly from a dedicated page or within the chat.

The app's reviews highlight its remarkable efficiency in handling customer queries, significantly reducing response times. Users rave about its intuitive interface and seamless integration with various communication platforms, making it a must-have tool for customer support teams.

Orka is a dynamic app designed to enhance customer interactions by allowing real-time chat capabilities with store visitors. It aims to boost engagement, provide instant support, and convert casual browsers into loyal customers. Orka is easy to implement, sleek in design, and fully integrated into your dashboard for seamless operation.

• Real-time engagement: Instantly connect with shop visitors to address inquiries and offer immediate support.
• Easy setup: Quickly integrate Orka into Shopify, making deployment swift and hassle-free.
• User-friendly interface: Enjoy an integrated chat experience within Shopify, enhancing usability and efficiency.
• Mobile-responsive: Access and engage with your users smoothly across all devices, ensuring a seamless experience.

Based on user reviews, Orka stands out for its exceptional user experience and effectiveness. Its real-time capabilities and easy-to-use interface make it a popular choice among shop owners, as it facilitates effortless customer interactions and significantly saves time, earning high satisfaction ratings from users.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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LUNA: WhatsApp Chat Button is an innovative tool designed to enhance customer interaction by connecting businesses with their clientele in real-time. It simplifies communication by redirecting customers to a WhatsApp chat with your business, facilitating quick responses to product inquiries or purchase hesitations. Businesses can easily tailor the button's design, greeting message, and visibility, ensuring it aligns seamlessly with their brand aesthetics and store hours. The button's implementation requires minimal setup time, making it a convenient addition to any digital storefront. By offering a direct line of communication, LUNA enhances the customer experience, ultimately driving engagement and potentially increasing conversion rates. Whether for immediate support or fostering ongoing customer relationships, LUNA provides an efficient, user-friendly gateway to your business via WhatsApp.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

Omega Messenger, WhatsApp Chat is an all-in-one communication tool designed for Shopify store owners. It provides seamless integration with multiple platforms like Facebook Messenger, WhatsApp, and over 20 other channels, enabling persistent conversions and enhancing customer support through a unified chat experience.

• Multi-Platform Integration: Connects seamlessly with over 20 platforms, including SMS, email, Viber, and more, for comprehensive communication.
• One-Click Integration: Easily integrates with your store, ensuring effortless setup and ongoing use.
• Customizable Chat Widget: Tailor the chat widget's style, target devices and pages, and set welcome messages to personalize customer interaction.
• Built-In Analytics: Offers insights into the effectiveness of each communication channel, from Messenger and WhatsApp to calls.
• Enhanced Customer Engagement: Leverages welcome message features to boost engagement on Messenger and WhatsApp.

Based on user reviews, Omega Messenger, WhatsApp Chat stands out for its exceptional ease of use and customization options, which accommodate specific needs and offer extensive platform integration. Users consistently praise the app's reliability and the outstanding quality of customer service, noting the team's responsiveness, problem-solving skills, and generous features in the free version. This has led to high satisfaction and strong recommendations from long-term users.

eBanqo ‑ Live Chat & Chatbot is a versatile messaging solution designed to enhance customer interactions for online stores. It integrates seamlessly with popular platforms like Facebook Messenger, Instagram DM, WhatsApp, and Google's Business Messages, allowing buyers to access your inventory through their favorite channels. By unifying all chat messages on one screen, eBanqo enables quick responses, helping you engage with customers making buying decisions in seconds. Its AI chatbots empower customers to self-serve, offering features like inventory searches, issue reporting, and order tracking. Whether at your desk or on-the-go, you can manage all chats from a single platform, ensuring high-quality interactions. The app also supports broadcast messaging to engage and inform buyers and prospects, while a 24/7 AI bot provides instant answers to inquiries. Transform direct messaging into a powerful sales tool by turning your social media platforms into interactive online stores with eBanqo ‑ Live Chat & Chatbot.

JawebChatbot is a powerful AI-driven application tailored specifically for Shopify merchants to streamline order tracking and elevate customer support experiences. It provides real-time updates on orders, ensuring that customer inquiries are addressed promptly and accurately. By automating routine support tasks, the app allows merchants to concentrate on scaling their businesses rather than getting bogged down with everyday customer service issues. This tool is especially advantageous for merchants managing high volumes of orders, offering a significant boost in efficiency and customer satisfaction. With features like 24/7 customer support and a dashboard that provides easy access to all functionalities, JawebChatbot stands out as an essential tool for merchants looking to optimize their operations. Additionally, the app leverages the power of the ChatGPT-3.5 model, fine-tuning responses to ensure they're both relevant and precise.

Answer Ai Ltd is an app designed to provide instant answers to support and sales questions, helping businesses convert new customers and retain existing ones. It seamlessly connects with store orders, allowing its chat assistant to handle customer inquiries efficiently.

• Instant Customer Support: Provides immediate answers to both sales and support questions, enhancing customer satisfaction and conversion rates.
• Order Integration: Automatically connects with store orders to quickly address customer order inquiries, including tracking information.
• Quick Setup: Allows businesses to set up FAQs and essential content within 30 minutes, saving time and reducing manual effort.
• Enhanced Retention: Offers a guarantee of increased customer retention and conversion after integration, with the assurance of app credit if targets aren't met.
• Handles Complexity: Capable of managing complex questions with ease, providing clear and comprehensive responses to customer inquiries.

The app's outstanding advantages, as noted in user reviews, include its ease of setup and the significant reduction in customer support queries after integration. Users appreciate the immediate connection with store orders, which enhances operational efficiency and customer satisfaction.

Zotabox Facebook Messenger Chat enables merchants to connect with customers instantly via Facebook Messenger, improving customer support and engagement. This app simplifies communication, helping businesses respond quickly to inquiries and build stronger relationships. It’s ideal for merchants who want to enhance customer satisfaction without complex setup. With seamless integration into Shopify, no coding is needed, making it an easy and effective solution for real-time customer interaction.

• Real-time Communication: Seamlessly connect your store with Facebook Messenger for immediate interaction with customers.
• Easy Setup: Quick setup with just a few clicks, requiring no coding or technical skills.
• Customizable Design: Tailor the chat box design to align with your brand’s appearance without needing to code.
• Enhances Customer Engagement: Effective tool for immediately responding to customer inquiries and building stronger relationships.
• Shopify Integration: Easily integrates with Shopify for a streamlined experience.

Users of Zotabox Facebook Messenger Chat frequently highlight its ease of use and how quickly they can set it up, expressing delight over its seamless integration with Shopify. Many reviews mention the increased customer engagement and satisfaction, attributing it to the app’s efficient support and communication capabilities. Merchants particularly appreciate the customization options, allowing them to maintain consistent branding across platforms without any technical hassles.

VanChat AI ChatBot & Live Chat is a cutting-edge tool designed to revolutionize customer service for online retailers. Powered by advanced GPT technology, this chatbot acts like a top-tier salesperson, adeptly understanding user intents and behaviors to provide quick, precise responses. It excels at suggesting products at optimal times, engaging customers with timely promotions, and even interpreting emotional cues to facilitate conversions from visitors to buyers. The app supports over 100 languages, ensuring a global outreach with 24/7 human-like customer service. With seamless integration options, including customizable widgets and multiple input methods for training data, VanChat continuously updates its knowledge base with the latest product information. This proactive approach significantly enhances customer satisfaction, reduces cart abandonment, and drives sales growth.

Chaty is a versatile chat tool that allows customers to connect with businesses through their preferred messaging apps, including WhatsApp, Facebook Messenger, and more. It provides features like a contact form, phone button, and customizable chat widgets to enhance accessibility, improve client support, and boost sales conversions and lead generation.

• Multi-chat platform support: Connect with customers using a wide range of messaging apps, including WhatsApp, Facebook Messenger, SMS, and more.
• Customizable interface: Personalize the chat widget's font, color, position, icons, and preset messages to align with your brand.
• Contact form and call buttons: Enhance accessibility by adding contact forms and call features, including a "Call Now" button.
• Analytics integration: Track and analyze customer interactions using Google Analytics for insights into user behavior.
• Device targeting: Display chat buttons on mobile and desktop devices with specific triggers and targeting options.

The app is praised for its convenience, ease of implementation, and efficient customer support. Users commend the ability to customize widgets with brand colors, even in the free version, and appreciate its effectiveness in improving customer interactions and accessibility. The support team is noted for being responsive and helpful, enhancing the overall user experience.

FAST ‑ WhatsApp Chat is a powerful tool designed to transform website clicks into meaningful conversations, ultimately driving conversions. By using customizable pre-filled smart WhatsApp messages, FAST simplifies initiating chats, enhancing customer satisfaction, and boosting loyalty and sales. The app integrates seamlessly into your website through a responsive chat button, icon, and widget, providing customers with a familiar and convenient way to connect, anytime and anywhere. With features such as device-responsive widgets, customizable business hours, and enhanced styling to match your brand, FAST ensures a seamless experience for users. It also allows you to streamline sales with smart pre-filled messages, including direct product links. Blazing fast to load, FAST operates without adding any code to your theme, making it a hassle-free solution to boost engagement and sales efficiency.

Chatra is a versatile communication tool designed to enhance customer interaction on digital storefronts, featuring live chat, chatbots, and a shared inbox. It enables businesses to engage visitors, boost conversions, and streamline support across social and email platforms with an intuitive interface.

• Live Chat: Engage customers directly through desktop or mobile, enhancing immediate interaction and support.
• Chatbot Automation: Automate routine inquiries to save time and provide 24/7 customer service while freeing up human resources.
• Cart Saver: Proactively reach out to customers at checkout, assisting them and helping to increase conversion rates.
• Omnichannel Integration: Manage communications from Facebook, Instagram, and email in one unified inbox for seamless conversation tracking.
• Cross-Platform Support: Accessible on Windows, Mac, Android, and iOS, allowing flexibility and support on the go.

Chatra app's advantages, as reflected in user reviews, include remarkable ease of use with an intuitive interface that integrates seamlessly into existing workflows, significantly enhancing customer engagement and satisfaction. Users frequently highlight its scalability and effectiveness in boosting conversion rates, as well as its reliable performance in managing multi-channel communications.