Best Shopify Chat Apps 2025

Embedded Chat is a dynamic app that transforms your online store into a social hub in mere seconds. By integrating group chat rooms directly onto your site, it enhances communication between you and your visitors, and among the visitors themselves. This real-time interaction not only fosters a vibrant community but also provides you with immediate feedback, enabling you to understand customer preferences and opinions about your offerings. Installing Embedded Chat is a step towards boosting engagement and increasing traffic to your store. It not only enriches the user experience but also positions your site as a proactive listener to your audience's needs. Elevate your online presence with Embedded Chat and watch your community thrive.

Chatty: Livechat Helpdesk, FAQ is an innovative app designed to enhance customer interaction by providing a smart chat box with FAQs, order tracking, and live chat capabilities. It offers automation, 24/7 support, and WhatsApp integration to improve user experience, boost conversion rates, and reduce cart abandonment.

• Smart Chat Box: Provides a comprehensive chat interface featuring FAQs, order tracking, and live chat for streamlined customer interactions.
• 24/7 Automation: Ensures constant availability and quick customer support through automated responses and WhatsApp integration.
• Personalized Contact Options: Builds trust and reduces support time by offering customized contact options via WhatsApp.
• Instant Order Tracking: Allows customers to easily track their orders, thus increasing satisfaction and reducing inquiries.
• Enhanced User Experience: Tailored assistance for urgent matters leads to improved customer satisfaction and increased sales.

Chatty is highly regarded for its outstanding customer service and ease of use. Reviewers mention the app's intuitive setup process and responsive support team, with individuals like Hana, Lydia, and Tiana frequently praised for their quick, effective assistance. Users appreciate the app's ability to simplify customer communication, making it a top choice for enhancing live chat and helpdesk functionalities.

Chatra is a versatile communication tool designed to enhance customer interaction on digital storefronts, featuring live chat, chatbots, and a shared inbox. It enables businesses to engage visitors, boost conversions, and streamline support across social and email platforms with an intuitive interface.

• Live Chat: Engage customers directly through desktop or mobile, enhancing immediate interaction and support.
• Chatbot Automation: Automate routine inquiries to save time and provide 24/7 customer service while freeing up human resources.
• Cart Saver: Proactively reach out to customers at checkout, assisting them and helping to increase conversion rates.
• Omnichannel Integration: Manage communications from Facebook, Instagram, and email in one unified inbox for seamless conversation tracking.
• Cross-Platform Support: Accessible on Windows, Mac, Android, and iOS, allowing flexibility and support on the go.

Chatra app's advantages, as reflected in user reviews, include remarkable ease of use with an intuitive interface that integrates seamlessly into existing workflows, significantly enhancing customer engagement and satisfaction. Users frequently highlight its scalability and effectiveness in boosting conversion rates, as well as its reliable performance in managing multi-channel communications.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.

Manifest Multi‑Chat Messenger is a versatile communication tool that empowers businesses to connect effortlessly with their customers across more than 15 popular social media platforms. By integrating communication channels like WhatsApp, Facebook Messenger, Instagram, and more, this app ensures that your business stays accessible on the platforms your customers use most. The app features an all-in-one chat button that seamlessly integrates into your existing customer service setup, allowing for personalized and reliable interaction. It offers easy and automatic integration with numerous customization options, catering to your brand's unique needs. With accelerated loading times, Manifest Multi‑Chat Messenger guarantees a smooth and enhanced user experience, accommodating unlimited visitors without compromising performance. This app is ideal for businesses aiming to provide holistic support and maintain strong customer relationships through their preferred social channels.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

SaleSmartly: Omnichannel Chat is a robust communication platform designed to enhance customer interaction across multiple channels. This app seamlessly integrates various messaging platforms, allowing businesses to manage customer dialogues from social media, websites, and more, all in one centralized location. It offers powerful features like real-time chat, automated responses, and analytics to optimize customer service and engagement. With an intuitive interface, SaleSmartly ensures that businesses can effortlessly track conversations and deliver timely, personalized support. By bridging communication gaps, it empowers companies to build stronger relationships with their customers. Whether you’re a small business or a large enterprise, SaleSmartly helps streamline your communication strategies and boosts efficiency.

Live Chat by Combidesk is a powerful chat software designed to facilitate seamless communication between customers and webshop owners. This tool not only breaks communication barriers but also promises to enhance your sales conversion rate by providing a quick and personalized customer experience. With its virtual sales representative feature, it allows businesses to manage sales more efficiently.

• Automatic Installation: Easily integrates the chat module into your Shopify webshop without manual setup.
• Customer Info Auto-Completion: Automatically fills in customer details during chats, streamlining the information-collection process.
• Shopping Basket Insights: View the current products in a customer's shopping basket directly within the chat dashboard for targeted interaction.

The app's clear advantage is reflected in its reviews, highlighting its ability to significantly enhance customer interaction with its user-friendly integration and automation features. Users frequently commend its ease of use and the improved efficiency experienced in managing customer queries, leading to higher customer satisfaction and increased sales.

Chative - Live Chat & Chatbot is a comprehensive customer service application designed to enhance business communication effortlessly. It provides unlimited channels and messages, ensuring seamless engagement across platforms. Available on both iOS and Android, the app supports a mobile-friendly interface for on-the-go accessibility. With round-the-clock in-app support, users can resolve issues anytime, ensuring smooth operation. Chative's AI-driven solution tailors itself to suit any business model, streamlining customer interactions with just a few clicks. It unifies all conversations, customer data, orders, and product catalogs, allowing businesses to access detailed customer contexts and perform direct sales through messaging apps. By facilitating timely and personalized customer service, Chative boosts productivity and transforms visitors into leads efficiently.

Lookfor AI Chatbot + ChatGPT is a dynamic tool designed to enhance sales on your Shopify store by transforming the shopping experience into a personalized, engaging journey. Harnessing the power of ChatGPT, this app enables you to create a tailored AI chatbot that understands both your products and your customers. With its conversational and relatable nature, the chatbot facilitates an enjoyable shopping process, adding a fun and human touch to online browsing. Quick and easy to implement, the chatbot can be operational in just 5-15 minutes. Beyond mere interaction, the app employs neural search algorithms for vector search, ensuring that it recommends the right products to increase your average order value (AOV). Moreover, it provides insights into customer shopping journeys, allowing you to make informed decisions for store improvements, while also offering the convenience of direct checkout from product cards.

Chatscout AI Chatbot + GPT4 is a powerful conversational shopping assistant designed to enhance your store's customer experience. Utilizing large language models (LLMs) specifically trained for your business, this AI-driven tool provides instant support to your customers, answering FAQs and product-related queries with remarkable accuracy. The integration of Chatscout can significantly boost overall conversions by facilitating purchases directly through chat, enhancing average order value by displaying relevant products during conversations. Furthermore, it helps reduce the workload on your customer care team by intelligently redirecting queries to appropriate channels such as order tracking and customer support emails. With the flexibility to integrate with any existing chat widgets, this app ensures a seamless experience and personalized service, allowing you to customize the assistant to fit your unique needs. Experience improved return on ad spend (ROAS) and an extra line of revenue through this sophisticated, responsive AI solution.

Live Chat & AI Chatbot (Easy) is a comprehensive customer service app designed to make superior customer interactions your competitive edge. With Talkvisor, businesses can seamlessly manage the entire customer journey, from initial site visits to post-sale follow-ups, all in one streamlined view. This app provides the tools to boost sales by delivering unique, personalized service with the assistance of an advanced AI chatbot. Say goodbye to the tedious process of creating labels and macros as Talkvisor allows you to engage with your customers effortlessly. Integrate your live chat, email, and Facebook Messenger for a cohesive communication strategy, and utilize the app’s real-time, prebuilt dashboard for valuable store insights. With built-in workflows for feedback requests and post-sales engagement, Talkvisor ensures your business is always ahead with best practices.

Formilla Live Chat + Chatbot is a powerful tool designed to enhance customer interaction and boost sales through real-time chat and intelligent chatbots. By integrating a "Chat with us" button on your website, you can provide immediate customer support, which is preferred over traditional phone and email communication. With flexible packages starting from a free plan for single users to advanced premium options, Formilla Live Chat caters to businesses of all sizes. Its marketing popups provide an innovative way to engage customers, increasing conversion rates. Additionally, the app allows you to monitor website visitors in real-time and initiate chats to build connections. The 24/7 chatbot feature helps in automatically qualifying leads and marketing products, ensuring efficiency even when you’re offline. With mobile app support, Formilla Live Chat enables you to stay connected with your customers from anywhere around the globe.

Desku is a customer experience platform designed to help online stores deliver outstanding customer service and convert browsing visitors into active buyers. It offers ready-to-use sales and support chatbots that boost revenue and quickly address your customers' most common inquiries by centralizing all customer communications in one place.

• Omnichannel: Unify email, chat, Instagram, Facebook, and more in one inbox for streamlined communication.
• Order Management: Edit, refund, duplicate, and cancel orders directly from Desku.
• Quick Responses: Resolve questions instantly using AI-powered ticket management to improve customer satisfaction.
• AI CoPilot: Support teams can access all customer details at their fingertips for efficient support.
• 24/7 AI Support: Offer round-the-clock assistance with a Help Center and AI-driven chat for answering FAQs.

The outstanding advantages of Desku, as noted in reviews, include its ease of use and its ability to significantly enhance customer service on Shopify platforms. Users find it effective in leveling up their customer service game, leading to an overall positive experience with the app.

KamiChat is a live chat tool tailored for Shopify store owners, designed to streamline order transactions and enhance customer communication. The app allows for the customization of customer service teams, fine-tuning of the ChatGPT model with custom prompts, and provides insights into service performance through data analysis.

• Customizable Customer Service Team: Configure a team to efficiently manage customer interactions, ensuring quick and effective communication.
• ChatGPT Model Fine-tuning: Use custom prompt words to enhance the relevance and accuracy of responses for real-time support.
• Performance Insights: Analyze statistical data and historical chat records to assess team performance and service quality.
• Comprehensive Integration: Easily integrate chat portals across all store pages for seamless communication.
• Quick Activation and Login: Experience fast setup with easy login options directly from Shopify.

Users have consistently praised KamiChat for its user-friendly interface, the seamless integration with Shopify, and the enhancement it brings to customer communication and team management. The flexibility in model tuning and the ability to gain actionable insights into service performance are noted as major benefits, making it a valuable tool for any Shopify store.

Omega Messenger, WhatsApp Chat is an all-in-one communication tool designed for Shopify store owners. It provides seamless integration with multiple platforms like Facebook Messenger, WhatsApp, and over 20 other channels, enabling persistent conversions and enhancing customer support through a unified chat experience.

• Multi-Platform Integration: Connects seamlessly with over 20 platforms, including SMS, email, Viber, and more, for comprehensive communication.
• One-Click Integration: Easily integrates with your store, ensuring effortless setup and ongoing use.
• Customizable Chat Widget: Tailor the chat widget's style, target devices and pages, and set welcome messages to personalize customer interaction.
• Built-In Analytics: Offers insights into the effectiveness of each communication channel, from Messenger and WhatsApp to calls.
• Enhanced Customer Engagement: Leverages welcome message features to boost engagement on Messenger and WhatsApp.

Based on user reviews, Omega Messenger, WhatsApp Chat stands out for its exceptional ease of use and customization options, which accommodate specific needs and offer extensive platform integration. Users consistently praise the app's reliability and the outstanding quality of customer service, noting the team's responsiveness, problem-solving skills, and generous features in the free version. This has led to high satisfaction and strong recommendations from long-term users.

Chatbot & Live Chat | Algomo offers an innovative solution for merchants looking to enhance their customer service experience. Utilizing advanced ChatGPT technology, Algomo effectively handles repetitive customer queries, allowing businesses to focus on converting visitors into buyers through a live chat feature. Its AI agents autonomously make decisions, recommend products, and update customers on their order status, streamlining operations. With multilingual capabilities and automatic translation, Algomo enables businesses to scale globally without language barriers. The app allows customization by letting users upload support documents or specify FAQs to make the chatbot smarter. Urgent queries are auto-detected and seamlessly handed over to live chat, ensuring no customer concern goes unattended. Easily integrate Algomo into your Shopify store in under a minute, with features like instant product search and order tracking, enriching the overall shopping experience.

POWR Chat leverages Facebook Messenger to provide seamless, real-time customer support for online businesses. Easily integrated with Shopify, it requires no coding and is fully customizable to align with your brand. The app streamlines customer interactions by automating new chat notifications and facilitating immediate communication with shoppers, helping to boost sales and customer loyalty.

• Real-Time Customer Support: Engage with customers instantly through Facebook Messenger, enhancing customer experience and satisfaction.
• Effortless Setup: Install directly into Shopify without any coding, making it accessible for users with limited technical knowledge.
• Customization Options: Tailor chat settings, including triggers, delay times, and bubble icons, to fit your brand identity seamlessly.
• Automated Notifications: Receive instant mobile alerts for new chats, ensuring timely responses to customer inquiries wherever you are.
• Enhanced Design Flexibility: Fully customize chat design elements such as avatar or image, colors, and shapes, to maintain brand consistency.

Outstanding qualities noted in app reviews highlight its ease of integration with Shopify, streamlined real-time communication that improves customer service efficiency, and the high level of customization that allows businesses to maintain brand consistency while engaging with customers effectively.

Oct8ne - Live chat & Chatbot is an innovative app designed to revolutionize customer interactions by providing a robust visual support system integrated with a product catalog. With Oct8ne, businesses can seamlessly present products through live human agents or automated chatbots, utilizing popular messaging platforms like WhatsApp Business API, Facebook Messenger, and Instagram. This versatile app is engineered to deliver significant benefits, such as enhancing conversion rates by up to 30%, reducing cart abandonment by 33%, and boosting the average purchase value by 60%. Oct8ne's 24/7 chatbot support ensures efficient use of time and resources while delivering consistent, personalized customer service. The unique visual support feature allows easy sharing of images and videos, offering a richer, more engaging customer experience. Additionally, it includes an intuitive, no-code visual chatbot that can be configured using drag-and-drop modules, making it accessible and easy to use for businesses of all sizes.

Chaty is a versatile chat tool that allows customers to connect with businesses through their preferred messaging apps, including WhatsApp, Facebook Messenger, and more. It provides features like a contact form, phone button, and customizable chat widgets to enhance accessibility, improve client support, and boost sales conversions and lead generation.

• Multi-chat platform support: Connect with customers using a wide range of messaging apps, including WhatsApp, Facebook Messenger, SMS, and more.
• Customizable interface: Personalize the chat widget's font, color, position, icons, and preset messages to align with your brand.
• Contact form and call buttons: Enhance accessibility by adding contact forms and call features, including a "Call Now" button.
• Analytics integration: Track and analyze customer interactions using Google Analytics for insights into user behavior.
• Device targeting: Display chat buttons on mobile and desktop devices with specific triggers and targeting options.

The app is praised for its convenience, ease of implementation, and efficient customer support. Users commend the ability to customize widgets with brand colors, even in the free version, and appreciate its effectiveness in improving customer interactions and accessibility. The support team is noted for being responsive and helpful, enhancing the overall user experience.