Chatmatic

Develop by Shopify

$9.99-$99.99

/ Month

Free plan available

AI chat with seamless WhatsApp integration & customization

Real-time analytics

Brand customization

Whatsapp integration

Ai-driven responses

Human chat transition

Scalable solution

About Chatmatic

Launched Jun 13, 2024

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

AI-driven chat for personalized customer service, with WhatsApp integration

Revolutionize customer engagement across all shop sizes with our AI-driven chat app. It intelligently integrates with WhatsApp, offering personalized support before seamlessly transitioning to human chat if needed. This scalable solution enhances customer interactions by providing immediate, AI-powered responses that accurately reflect your brand’s voice, followed by direct human connection on demand. It boosts satisfaction, and loyalty by ensuring every customer feels uniquely valued.

AI-driven chat enhances customer engagement with data from your shop
Seamless transition from AI to WhatsApp human chat on demand
Full customization options match your brand’s tone and style
Scalable for any shop size, from small boutiques to large retailers
Real-time analytics dashboard to monitor customer satisfaction metrics

Pros

Seamless integration with WhatsApp
Personalized AI-driven support that transitions to human chat when needed
Enhances customer engagement across all shop sizes
Immediate AI-powered responses that accurately reflect the brand's voice
Boosts customer satisfaction and loyalty
Customization options to match the brand’s tone and style
Scalable solution suitable for both small boutiques and large retailers
Real-time analytics dashboard to monitor customer satisfaction metrics

Cons

Dependent on reliable internet connectivity
Requires initial setup and customization which may be time-consuming
Potential over-reliance on AI might lead to unsatisfactory responses if not properly managed
Integration with WhatsApp may require compliance with WhatsApp's business policies
Human chat transition may not be instant, leading to potential delays in customer support

Top Helpful Reviews

Tee Haven

Sep 26, 2024 on Shopify

I'm impressed by how this app scales with our needs! From small inquiries to complex issues, the AI handles it all beautifully. The real-time analytics let us track what our customers want most. A fantastic tool for any shop, big or small!

GlamEssence

Sep 25, 2024 on Shopify

Fantastic app for enhancing customer interaction! The real-time analytics dashboard provides insights we’ve never had before. Our customer satisfaction has skyrocketed!

MD Mart

Sep 25, 2024 on Shopify

This chat app exceeded my expectations! It’s incredibly scalable and easy to implement. The AI is spot-on, and the option to connect with a human when needed is a fantastic feature.

PureFusion

Sep 25, 2024 on Shopify

Exceptional customer engagement tool! The AI is intelligent and reflects our brand’s personality seamlessly. Plus, the ability to transition to a human chat is invaluable for tricky questions. Our customers have noticed the difference!

Critter Shop

Sep 24, 2024 on Shopify

This app transformed our customer service! The AI responses are quick and perfectly reflect our brand. The seamless switch to human chat makes every interaction smooth and satisfying.