6.6
Live Chat by Social Intents logo

Live Chat by Social Intents

Develop by Social Intents

$39-$99

/ Month
Free plan available

Social Intents Live Chat for MS Teams, Slack, and ChatGPT

Customizable interface
Live chat integration
Unlimited agents
Chatbot training
Auto-translate chats
4 Reviews
6.6

About Live Chat by Social Intents

Launched May 11, 2014

Categories

Built by Social Intents

Email :

[email protected]

Address

4100 Riverlook Pkwy SE, Unit 207, Marietta, GA, 30067, US

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Introduction Video

Description

Talking to your customers should be easy. Build AI Chatbots with the ability to escalate to humans.

Live Chat with AI Chatbots to answer visitor questions with a human touch. Train your AI chatbot with your website data in one click. When you need to get a human agent involved, easily handoff chats to your agents in the collaboration tools you already use - Microsoft Teams, Google Chat, Zoom, and Slack. Stop context switching between your internal and external messaging apps and use the same app you already use at your company to talk with your website visitors.

Live Chat with AI Chatbots to answer visitor questions with a human touch. Train your AI chatbot with your website data in one click. When you need to get a human agent involved, easily handoff chats to your agents in the collaboration tools you already use - Microsoft Teams, Google Chat, Zoom, and Slack. Stop context switching between your internal and external messaging apps and use the same app you already use at your company to talk with your website visitors. more
  • Chat with your website visitors from Microsoft Teams, Slack, Zoom, or Google
  • ChatGPT API Integration. Escalate any chat from ChatGPT to human agents.
  • Unlimited Live Chat agents in Teams, Slack, Google Chat, Zoom, or Webex.
  • Auto-Translate chats between your visitor and agent language.
  • Customize your chat logo, colors, text, and language for your business.

Pros

  • Integration with popular collaboration tools like Microsoft Teams, Slack, Zoom, and Webex
  • Enables the creation of a ChatGPT-enabled chatbot powered by OpenAI
  • Allows training of the chatbot with website data for more accurate responses
  • Eliminates the need for context switching between internal and external messaging apps
  • Supports unlimited live chat agents, providing scalability for growing businesses
  • Features auto-translation, enabling communication between visitors and agents who speak different languages
  • Offers customization options for chat logo, colors, text, and language to match business branding

Cons

  • Dependency on third-party collaboration tools might pose challenges if those services experience downtime
  • Initial setup and training of the chatbot may require significant time and effort
  • Limited control over the underlying ChatGPT technology might lead to occasional inaccuracies in responses
  • Potential privacy and security concerns when integrating with various external tools and services

Top Helpful Reviews

NewsKeepsake

Apr 21, 2022  on Shopify

We used the most basic version of this app for a year+ and have recently made an upgrade in order to provide some automated responses. In doing so, I've had to contact their support team (s/o to James!) several times with assistance on creating chatbots and such and also regarding how to set up different chats for our domains. They've been super responsive and willing to go the extra mile with help. They're also one of the few apps I've found that fully integrates with and allows my team to chat from directly within Slack which is something my team can't do without. Great app and even better customer service!

Market Trendz Shirts

Apr 04, 2019  on Shopify

Had a little misunderstanding. They fixed it quick. I probably should have found a way to reach out to them before leaving a review. Either way, thanks!

Trinketgeek

Oct 09, 2015  on Shopify

It's attractive enough and functional. Only issue is that when liking a window opens with "Say something about [facebook page]", but it's inside the Social Offers box. It took a minute for me to get it to stay liked and be free of the box to see the code. As it is users may get frustrated and rage-quit the whole purchase. If it were fixed to prevent the box from appearing or have the box appear on top so that it cold be closed, it would be a 5/5.

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