Top 20 Shopify Chat Apps 2025

Chatty: Livechat Helpdesk, FAQ is an innovative app designed to enhance customer interaction by providing a smart chat box with FAQs, order tracking, and live chat capabilities. It offers automation, 24/7 support, and WhatsApp integration to improve user experience, boost conversion rates, and reduce cart abandonment.

• Smart Chat Box: Provides a comprehensive chat interface featuring FAQs, order tracking, and live chat for streamlined customer interactions.
• 24/7 Automation: Ensures constant availability and quick customer support through automated responses and WhatsApp integration.
• Personalized Contact Options: Builds trust and reduces support time by offering customized contact options via WhatsApp.
• Instant Order Tracking: Allows customers to easily track their orders, thus increasing satisfaction and reducing inquiries.
• Enhanced User Experience: Tailored assistance for urgent matters leads to improved customer satisfaction and increased sales.

Chatty is highly regarded for its outstanding customer service and ease of use. Reviewers mention the app's intuitive setup process and responsive support team, with individuals like Hana, Lydia, and Tiana frequently praised for their quick, effective assistance. Users appreciate the app's ability to simplify customer communication, making it a top choice for enhancing live chat and helpdesk functionalities.

Tidio Live Chat & AI Chatbots is a customer experience platform designed to help online stores enhance customer service and convert visitors into customers. It features ready-to-use sales and support chatbots that increase revenue and quickly address common customer queries. By consolidating customer messages, Tidio provides a simple yet robust helpdesk solution, especially optimized for Shopify users.

• Live Chat: Engage with visitors in real-time to swiftly solve issues and proactively boost sales.
• AI Chatbots: Work with Lyro AI bot to automatically resolve customer questions efficiently.
• Shopify Integration: Seamlessly add Tidio to your Shopify store in seconds with a simple installation process.
• Customer Insights: Access carts and order history directly in the chat to provide personalized product recommendations.
• Ticketing System: Manage and resolve customer requests easily with an integrated ticketing system.

Users praise Tidio for its low learning curve, efficient AI chatbot capabilities, and responsive customer support, making it a highly recommended solution for enhancing customer interactions and support on online stores.

Pushdaddy WhatsApp, Live Chat is a versatile communication tool designed to enhance customer engagement through seamless switching between WhatsApp chat and Live Chat. It offers automation features for marketing, abandoned cart recovery, and real-time customer support. Effortless setup and integration with multiple messaging platforms like Facebook Messenger and Instagram further enhance its appeal.

• Seamless Switching: Instantly switch between WhatsApp chat and Live Chat to provide flexible communication options for users.
• Automated Marketing Automation: Includes features like abandoned cart recovery and order confirmation via WhatsApp, SMS, and email.
• Push Notifications: Boost sales through effective use of push notifications for marketing activities.
• Multi-Platform Integration: Easily integrate with other messaging platforms such as Facebook Messenger and Instagram for wider reach.
• Instant Installation: Quick one-minute setup by simply adding your number to start chatting, no sign-up required.

Based on the app's reviews, Pushdaddy WhatsApp, Live Chat is often praised for its user-friendly interface and quick installation process. Users appreciate the comprehensive integration with various platforms and the effectiveness of automated features in improving customer communication and retention. The app is hailed as an essential tool for businesses looking to streamline their communication channels and enhance customer service.

Shopify Inbox is a free messaging tool that enhances customer interaction for online stores. With features aimed at streamlining communication, it enables real-time engagement, product recommendations, and personalized support, ultimately driving conversion and customer satisfaction.

• Live Customer Insights: Access detailed customer information such as products viewed, cart contents, and past orders to tailor interactions and provide personalized assistance.
• Automated Responses: Utilize automated replies and FAQs to speed up customer service processes, providing instant responses and freeing up time for more complex inquiries.
• Seamless Shopify Integration: Integrates directly with Shopify’s ecosystem, allowing easy management of customer inquiries from the Shopify admin panel.
• Real-Time Product Recommendations: Send product suggestions, photos, and exclusive discounts within the chat to increase order value and enhance shopping experience.
• Multi-Platform Chat Sync: Manage conversations across several platforms, including online store chat and the Shop app, offering a central communication hub for all customer interactions.

Shopify Inbox has received glowing reviews for its intuitive and user-friendly interface, making customer interaction straightforward and efficient. Its integration with Shopify's backend, automated response capabilities, and real-time communication features have proven to significantly boost customer satisfaction and streamline support operations, earning it high praise from store owners and users alike.

SmartBot-AI Chatbot is a no-code platform designed to boost your online store's efficiency. It offers instant customer support, personalized shopping recommendations, and streamlines post-sales journeys through seamless eCommerce-centric interactions.

• Real-time Interaction: Enables customers to quickly search products and receive real-time personalized recommendations.
• Order Tracking: Allows customers to easily check their order status and post-sale queries.
• Seamless Integration: Easily integrates with Shopify, enhancing store-user interaction with minimal setup.
• Customizable Interface: Tailor the chat widget to match your store's branding and user experience.
• AI-driven Recommendations: Uses AI to provide tailored product suggestions and recommendations seamlessly.

SmartBot-AI Chatbot stands out for its intuitive interface and human-like interactions, as evidenced by its outstanding reviews. Users commend its capability to handle complex queries using conditional logic, saving significant time in answering customer questions. It's hailed as a game-changer for enhancing customer engagement, featuring advanced AI functionalities for learning and adapting to specific store needs, thereby elevating the overall shopping experience and operational efficiency.

WD-Live Chat, Helpdesk, Chatbot is an all-in-one platform designed to enhance customer service operations for Shopify stores. It integrates order tracking, chat systems, multiple social media platforms, and ticket management into a single user-friendly interface.

• Comprehensive Integration: Combines Order Tracking, FAQs, ChatBot, Messenger, Instagram, and WhatsApp into one platform, eliminating the need for multiple apps.
• Streamlined Customer Interaction: Manages inbox tickets from various social media and email platforms in a single system.
• Enhanced Ecommerce Operations: Collaborates with Shopify Flow to boost customer service efficiency and potentially increase profits.
• Customizable Multi-Store Support: Offers customization for fonts, FAQs, and styles across multiple stores to match branding needs.
• Integrated Marketing Tools: Connects with Klaviyo, Mailchimp, Privy, and SMSBump for a complete customer experience.

The app's outstanding advantages, based on reviews, emphasize its accessibility, user-friendliness, and excellent support service. Users appreciate the efficiency and patience of the support team, especially valuing how helpful and attentive members like Mariadel are towards resolving issues. The app is particularly recommended for small businesses due to its functionality in both free and basic versions, providing substantial service capabilities without the need for costly upgrades.

MooseDesk is the top-recommended customer support and helpdesk app, trusted by Shopify merchants worldwide to deliver exceptional customer support. MooseDesk provides a powerful yet intuitive platform to manage customer inquiries through Omnichannel support hub: Live chat, WhatsApp, SNS, FAQ templates & Helpdesk. Whether you are a small business or a growing enterprise, MooseDesk offers the tools you need to provide professional, efficient customer service that makes customer support easier for your team and profitable for your business.

• Omnichannel: Manage Livechat, FAQ & Contact Us pages, Email, Helpdesk in 1 app.
• Redirect button: Facebook, WhatsApp, Messenger, Instagram & more Mobile app: Stay alert with sound notifications.
• Reply to customers on-the-go FAQ Builder: Pre-built FAQ & Contact us templates, product FAQ.
• 1-click set-up Order management: Create order in-app, Tracking Order integration, delivery date.

The app has received overwhelmingly positive reviews for its expansive functionality, excellent ease of use, and exceptional customer service. Users appreciate the app's user-friendly design and the proactive, responsive support team. Many highlight the robust features, intuitive interface, and the value of receiving all these benefits at no cost, enhancing their overall experience with MooseDesk. The app consistently meets and exceeds users' expectations, especially in speed of support resolution, making it a preferred choice for Shopify merchants.

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Elevate your marketing strategy using WhatsApp with Dondy. Recover abandoned carts and send revenue-driving messages, including exclusive offers, reminders, and personalized automated messages via WhatsApp. Also, make use of our WhatsApp chat widget for instant and effective customer service. Effortlessly maximize conversions and grow your business.

• Abandoned Cart Recovery: Automate the recovery of abandoned carts via WhatsApp, significantly increasing conversion rates.
• WhatsApp Chat Widget: Enhance customer service with a responsive chat widget for seamless and efficient communication.
• Bulk Messaging Campaigns: Reach and engage a wide audience efficiently through bulk messaging and targeted marketing.
• Custom WhatsApp Flows: Build personalized communication flows based on real-time events and specific conditions.
• Easy Integration: Simple, code-free setup that takes just one minute to integrate into your platform.

The Dondy: WhatsApp Marketing+Chat app stands out with its user-friendly design and superior functionality, prominently recognized for its seamless integration and exceptional customer support. Users have lauded it for enhancing customer interaction and satisfaction while making it easy to communicate directly with customers. The app’s effectiveness in recovering abandoned carts and improving sales funnels, along with round-the-clock support and guidance, makes it a favored choice among users. Frequent commendations highlight its positive impact on customer service experience and sales growth.

Musbu ‑ WhatsApp Chat Button enhances customer relationships by offering a direct line of communication through customizable prefilled WhatsApp messages. This facilitates smoother interactions, leading to increased customer satisfaction, loyalty, and potentially higher sales, all through a responsive chat widget.

• Customizable Appearance: You can adjust the chat button's design to align with your store's branding.
• Easy Installation: The app can be installed and configured easily without any coding expertise.
• Responsive Design: The chat widget is designed to work seamlessly across various devices, ensuring accessibility for all customers.
• Prefilled Messages: Allows you to set custom prefilled messages for efficient customer communication.

According to app reviews, Musbu ‑ WhatsApp Chat Button is highly praised for its ease of use, seamless integration, and the significant improvement it brings to customer support. Users highlight its user-friendly interface and the positive impact on customer engagement and sales conversion.

Gorgias is a customer experience platform that consolidates all your support channels into one convenient inbox. It pulls relevant customer data directly from Shopify and integrates with over 100 apps. With sophisticated automation and AI, Gorgias efficiently handles support tickets regardless of your store size, enhancing satisfaction for your team and customers.

• Omnichannel Integration: Unifies email, chat, voice, TikTok, Instagram, and more into a single inbox for streamlined support.
• Order Management: Directly manage order tasks such as editing, refunding, duplicating, and canceling within Gorgias.
• AI-Powered Responses: Utilizes AI to resolve customer inquiries swiftly and accurately, enhancing response times.
• Data-Driven Insights: Offers Revenue Statistics to evaluate how your support team contributes to sales.
• 24/7 Support: Facilitates continuous customer service through a Help Center, chat, and website campaigns.

Gorgias stands out with its ability to transform customer service into a seamless and efficient operation. Users particularly appreciate the ease of managing customer inquiries, as it greatly simplifies support tasks even with limited team resources. The app's seamless integration and helpful support, particularly from team members like Joaquin, receive high praise and contribute to its outstanding reputation.

Chatway ‑ Live Chat Support is a robust app designed to enhance customer service through a live chat widget, allowing instant communication with customers and offering customized assistance. It's equipped with features like support agents assignment, chat history view, and chat widget customization, making it easy for businesses to provide exceptional customer support on both desktop and mobile platforms.

• Real-time Engagement: Engage store visitors and customers in real time with instant chat support.
• Customization Options: Customize the chat widget's appearance including color, logo, and chat button size.
• Comprehensive Support: Assign chats to support agents and monitor interactions through a centralized inbox.
• History and Recommendations: Access conversation history to provide tailored recommendations and offers.
• Mobile Accessibility: Accessible on both Android and iOS for convenient support availability.

The app excels in user satisfaction, as reflected in its reviews. Users praise the app for its seamless integration, user-friendly interface, and robust customer support, which have significantly improved customer interactions and sales closures. The ease of setup, intuitive features, and efficient response times are highlighted as major strengths, along with a responsive support team that ensures a smooth experience.

Chatra is a versatile communication tool designed to enhance customer interaction on digital storefronts, featuring live chat, chatbots, and a shared inbox. It enables businesses to engage visitors, boost conversions, and streamline support across social and email platforms with an intuitive interface.

• Live Chat: Engage customers directly through desktop or mobile, enhancing immediate interaction and support.
• Chatbot Automation: Automate routine inquiries to save time and provide 24/7 customer service while freeing up human resources.
• Cart Saver: Proactively reach out to customers at checkout, assisting them and helping to increase conversion rates.
• Omnichannel Integration: Manage communications from Facebook, Instagram, and email in one unified inbox for seamless conversation tracking.
• Cross-Platform Support: Accessible on Windows, Mac, Android, and iOS, allowing flexibility and support on the go.

Chatra app's advantages, as reflected in user reviews, include remarkable ease of use with an intuitive interface that integrates seamlessly into existing workflows, significantly enhancing customer engagement and satisfaction. Users frequently highlight its scalability and effectiveness in boosting conversion rates, as well as its reliable performance in managing multi-channel communications.

Marketing+Support on WhatsApp is an all-in-one solution for merchants to enhance customer interaction through WhatsApp. It provides tools such as chat and share widgets, automated messages for cart recovery and updates, and supports upselling and feedback collection. Premium plans offer access to a WhatsApp Business API for large-scale customer communication and marketing.

• Chat & Share Widgets: Enhance customer engagement and sales with integrated chat and share widgets.
• Automated Messaging: Automatically send abandoned cart reminders, order updates, and upsell messages via WhatsApp.
• WhatsApp Business API: Gain access to a customized API to manage messaging at scale and create marketing campaigns.
• Shared Team Inbox: Manage all customer interactions seamlessly with a team inbox for WhatsApp Business API.
• Custom Templates & Campaigns: Design personalized communication strategies using custom templates and marketing campaigns.

Reviews highlight the app's effectiveness in improving customer retention through automated messaging, seamless integration with WhatsApp for timely communication, and impressive scalability with the API support. Users often remark about user-friendly interfaces and substantial impacts on sales and customer satisfaction.

Wizybot ‑ AI Chatbot is a customer experience app designed to enhance online store interactions, turning passive visitors into active buyers through AI-powered, human-like automated responses. It facilitates sales and support inquiries, driving revenue with ready-to-use chatbots that automate customer service efficiently and quickly, without complex workflows.

• AI-Powered Responses: Delivers human-like automated responses using ChatGPT technology for effective customer interactions.
• Quick Setup: Integrates with your online store, like Shopify, in just 10 minutes, requiring no complex setups.
• Sales and Support Optimization: Leverages ready-to-use chatbots to enhance customer engagement and drive sales.
• Intuitive Customization: Allows easy personalization to meet specific business needs without complications.
• 24/7 Support Availability: Ensures continuous assistance with a proactive support team available around the clock.

Wizybot is praised for its easy customization process and impactful efficiency in responding to customer queries, often surpassing expectations. Users appreciate its seamless integration and the ability to handle common inquiries, boosting customer satisfaction and allowing focus on strategic tasks. The app's proactive support team and ongoing improvements make it highly recommended, positioning it as an essential tool for enhancing customer service and driving business growth.

WhatsApp Chat and Share is a seamless communication tool that integrates WhatsApp onto your website, allowing visitors to send inquiries directly to you. It offers a convenient way to enhance customer interaction, ensuring you are accessible at any time from any device with live notifications for uninterrupted chatting.

• Effortless communication: Easily embed WhatsApp on your website to allow direct inquiries from visitors.
• Real-time notifications: Receive instant alerts for new messages, ensuring smooth and continuous conversation.
• Device compatibility: Stay connected from any device, enhancing accessibility and customer service.
• Theme versatility: Compatible with all website themes, including customized options.
• Multi-platform support: Integrate additional messaging services like Telegram for broader communication options.

The app is highly appreciated for its substantial user base and straightforward interface, providing an easy and familiar way for users to connect. Its strong foundation is built on excellent technology and a large, loyal audience. Despite concerns about privacy due to its ownership, the app's user-friendly approach and effective communication features make it a favored choice.

Omega Messenger, WhatsApp Chat is an all-in-one communication tool designed for Shopify store owners. It provides seamless integration with multiple platforms like Facebook Messenger, WhatsApp, and over 20 other channels, enabling persistent conversions and enhancing customer support through a unified chat experience.

• Multi-Platform Integration: Connects seamlessly with over 20 platforms, including SMS, email, Viber, and more, for comprehensive communication.
• One-Click Integration: Easily integrates with your store, ensuring effortless setup and ongoing use.
• Customizable Chat Widget: Tailor the chat widget's style, target devices and pages, and set welcome messages to personalize customer interaction.
• Built-In Analytics: Offers insights into the effectiveness of each communication channel, from Messenger and WhatsApp to calls.
• Enhanced Customer Engagement: Leverages welcome message features to boost engagement on Messenger and WhatsApp.

Based on user reviews, Omega Messenger, WhatsApp Chat stands out for its exceptional ease of use and customization options, which accommodate specific needs and offer extensive platform integration. Users consistently praise the app's reliability and the outstanding quality of customer service, noting the team's responsiveness, problem-solving skills, and generous features in the free version. This has led to high satisfaction and strong recommendations from long-term users.

BestChat is an AI-powered live chat and chatbot solution designed to enhance customer support and eCommerce experiences. It provides seamless integration with Shopify, offering real-time support and a customizable chat interface to ensure satisfaction and sales growth.

• Intelligent AI Chatbots: The AI chatbots learn products and orders, continuously improving in understanding complex queries.
• AI-Driven Insights: Provides data analysis and supports informed decision-making with enhanced insights.
• Smooth Chatbot to Agent Transition: Ensures seamless transfer from AI to human agents for live support when needed.
• 24/7 Assistance: The AI chatbots handle routine queries around the clock, allowing support agents to focus on more complex issues.
• Real-Time Shopify Integration: Boosts live chat efficiency while enhancing eCommerce operations.

Users praise BestChat for its ease of installation and exceptional AI learning capabilities, enabling it to manage customer interactions autonomously and accurately. The app has received outstanding feedback on its comprehensive functionality and precise responses, particularly for complex product-related questions, making it a top choice for seamless eCommerce support.

QuickReply.ai simplifies the process of managing multiple WhatsApp campaigns through a unified dashboard, leveraging smart automations and chatbots to enhance customer engagement and boost sales. It supports a range of features including broadcasting messages, order notifications, and providing continuous customer support.

• WhatsApp Broadcast Messages: Efficiently send mass communication to engage a wide audience using WhatsApp.
• Automated Abandoned Cart Recovery: Automatically send reminders to potential customers who leave items in their cart, helping boost conversion rates.
• Order Status Notifications: Inform customers of their order status in real-time to improve customer satisfaction and trust.
• Convert COD to Prepaid Orders: Reduce non-delivery and fraud issues by converting cash-on-delivery orders to prepaid ones.
• 24/7 Customer Support with Chatbots: Provide uninterrupted customer service and resolve queries promptly using AI-driven chatbots.

The app's outstanding advantages are its user-friendly interface and effective automation capabilities, which streamline customer communication, making it cost-effective and enhancing conversion rates. The exceptional customer support team consistently delivers prompt assistance, building a strong user experience and fostering reliable service. Users frequently praise the app for its seamless WhatsApp integration and the ease with which marketing campaigns can be executed, further reflected by the high ratings and positive reviews.

This app, Ctx: WhatsApp Marketing + Chat, offers a comprehensive solution for businesses by integrating multiple features such as WhatsApp support chat, FAQs, order tracking, and contact points into a single widget. It enhances customer communication with both manual and automated WhatsApp messages for various stages like abandoned checkout recovery, order confirmation, and more. Additionally, it employs WhatsApp business API for effective marketing with a shared chat panel to address customer queries promptly.

• All-in-One Widget: Combines WhatsApp support chat, FAQs, order tracking, and contact us options into one easily accessible widget for seamless customer interaction.
• Automated Messaging: Offers automated WhatsApp messages for efficient tasks such as abandoned checkout recovery and order confirmations, allowing businesses to use their own numbers.
• Advanced Notifications: Facilitates notifications for order confirmation, COD verification, fulfillment, and review requests to streamline customer communication.
• Shared Inbox: Provides a chat panel where multiple support agents can manage and respond to customer queries, ensuring continuous and effective customer support.
• Chrome Extension: Includes a Chrome extension for Web WhatsApp to manage tasks such as abandoned cart recovery and order confirmations more effectively.

Users have highlighted several outstanding advantages of the app. It is praised for its excellent support and seamless integration with the WhatsApp API, enhancing customer satisfaction and delivery rates. The app's interface is user-friendly, and the customer service is prompt and helpful, making it highly recommended by users for businesses of varying sizes.