Facebook Chat Box

Name: Facebook Chat Box - Chatbot Introduction Video
Uploaded: 2024-03-28T21:45:03Z
Duration: 1 min 33 s
Description: Live chat with customers through Facebook Messenger.

Facebook Chat Box - Chatbot

Develop by Shopify

Free App

Live chat with customers through Facebook Messenger.

Live chat

Order confirmation

Abandoned cart messages

Subscribe popup

Marketing campaign

About Facebook Chat Box - Chatbot

Launched Jun 12, 2018

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Connect to all your customers over the world through Facebook messaging platform.

Our app allows store owners to stay connected with their customers through the Facebook messenger platform. So shop owners and their customers will not be interrupted while communicating. In addition, connecting customers through the Facebook messenger platform also helps to store conversations for marketing campaigns. In addition, notification of a forgotten order in the shopping cart via Facebook messages will also encourage customers to checkout faster.

Live chat: Allow customers to send messages to your Facebook page via Messenger.
Subscribe popup: Show popup with discount code to stimulate customer to sign up.
Abandoned cart messages: Send message to customer when item is left in the cart.
Marketing campaign: Build automated marketing campaigns through Messenger.
Order confirmation message: Show detailed notifications about the order status.

Pros

Allows direct live chat with customers through Facebook Messenger
Helps store owners stay connected with customers uninterruptedly
Stores conversations for future marketing campaigns
Sends notifications for abandoned carts to encourage faster checkout
Provides a popup with discount codes to encourage customer sign-up
Automates marketing campaigns through Messenger
Sends detailed order confirmation messages

Cons

Dependent on Facebook Messenger platform which may not be preferred by all customers
Potential for notification overload leading to customer annoyance
May require continuous monitoring to respond promptly to customer inquiries
Relies heavily on user's Facebook engagement which can be limited based on demographic
Possible integration and technical issues with existing store infrastructure
Frequent updates and maintenance might be needed to stay compliant with Facebook's policies

Top Helpful Reviews

Mooi Living

Mar 13, 2024 on Shopify

Looks like it could be a good app, however, I am getting the same issue - saying that I don't have a business page, right after I connect it to a business page.

GroundsForDivorceCoffee

Feb 05, 2024 on Shopify

I tried to get this to work on my store and it simply would not show the chat box or icon. I had Shopify look into it and they could not help, due to it being a 3rd party app. I messaged the company Autoketing but due to time zone differences, the process was going to be problematic to get their support in a timely manner. I have opted to remove the app for these reasons.