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7.2
Facebook Chat Box - Chatbot logo

Facebook Chat Box - Chatbot

Develop by Shopify
Free App

Live chat with customers through Facebook Messenger.

Live chat
Order confirmation
Abandoned cart messages
Subscribe popup
Marketing campaign
505 Reviews
7.2

About Facebook Chat Box - Chatbot

Built by Shopify

ZB: WhatsApp & Messenger Chat logo
(15 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Introduction Video

Description

Connect to all your customers over the world through Facebook messaging platform.

Our app allows store owners to stay connected with their customers through the Facebook messenger platform. So shop owners and their customers will not be interrupted while communicating. In addition, connecting customers through the Facebook messenger platform also helps to store conversations for marketing campaigns. In addition, notification of a forgotten order in the shopping cart via Facebook messages will also encourage customers to checkout faster.

Our app allows store owners to stay connected with their customers through the Facebook messenger platform. So shop owners and their customers will not be interrupted while communicating. In addition, connecting customers through the Facebook messenger platform also helps to store conversations for marketing campaigns. In addition, notification of a forgotten order in the shopping cart via Facebook messages will also encourage customers to checkout faster. more
  • Live chat: Allow customers to send messages to your Facebook page via Messenger.
  • Subscribe popup: Show popup with discount code to stimulate customer to sign up.
  • Abandoned cart messages: Send message to customer when item is left in the cart.
  • Marketing campaign: Build automated marketing campaigns through Messenger.
  • Order confirmation message: Show detailed notifications about the order status.

Pros

  • Allows direct live chat with customers through Facebook Messenger
  • Helps store owners stay connected with customers uninterruptedly
  • Stores conversations for future marketing campaigns
  • Sends notifications for abandoned carts to encourage faster checkout
  • Provides a popup with discount codes to encourage customer sign-up
  • Automates marketing campaigns through Messenger
  • Sends detailed order confirmation messages

Cons

  • Dependent on Facebook Messenger platform which may not be preferred by all customers
  • Potential for notification overload leading to customer annoyance
  • May require continuous monitoring to respond promptly to customer inquiries
  • Relies heavily on user's Facebook engagement which can be limited based on demographic
  • Possible integration and technical issues with existing store infrastructure
  • Frequent updates and maintenance might be needed to stay compliant with Facebook's policies

Top Helpful Reviews

Mooi Living

Mar 13, 2024  on Shopify

Looks like it could be a good app, however, I am getting the same issue - saying that I don't have a business page, right after I connect it to a business page.

GroundsForDivorceCoffee

Feb 05, 2024  on Shopify

I tried to get this to work on my store and it simply would not show the chat box or icon. I had Shopify look into it and they could not help, due to it being a 3rd party app. I messaged the company Autoketing but due to time zone differences, the process was going to be problematic to get their support in a timely manner. I have opted to remove the app for these reasons.

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