Compare Chatra — Live Chat & Chatbot vs Facebook Chat Box

Name: Facebook Chat Box - Chatbot
Brand: Shopify

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Chatra — Live Chat & Chatbot

Chat with site visitors to boost engagement and drive sales.

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Rating

321 Reviews

9.1

505 Reviews

7.2

Pricing

Install App More info

Features

Social media integration
Live chat
Chatbot automation
Real-time visitor tracking
Cross-device support
Shared inbox
Cart saver
Targeted chats
24/7 support

Live chat
Order confirmation
Abandoned cart messages
Subscribe popup
Marketing campaign

Screenshots

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+ 4 more

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Pros

Boosts engagement and drives sales
Offers Live Chat, Chatbot, Cart Saver, and Shared Inbox tools
Allows cross-selling products to increase average order value
Proactively reaches out to customers stuck at checkout
Enables sending targeted chats and providing 24/7 automated customer support
Connects social and email channels to manage all conversations from one spot
Intuitive interface for seamless integration
Real-time insights into visitor activity on the website
Available on Windows, Mac, Android, and iOS

Allows direct live chat with customers through Facebook Messenger
Helps store owners stay connected with customers uninterruptedly
Stores conversations for future marketing campaigns
Sends notifications for abandoned carts to encourage faster checkout
Provides a popup with discount codes to encourage customer sign-up
Automates marketing campaigns through Messenger
Sends detailed order confirmation messages

Cons

Instances of the app suddenly stopping to work after long-term use
Customer support perceived as ineffective
Potential disruptions could lead to hassle for both users and their customers

Dependent on Facebook Messenger platform which may not be preferred by all customers
Potential for notification overload leading to customer annoyance
May require continuous monitoring to respond promptly to customer inquiries
Relies heavily on user's Facebook engagement which can be limited based on demographic
Possible integration and technical issues with existing store infrastructure
Frequent updates and maintenance might be needed to stay compliant with Facebook's policies

Launched

Oct 28, 2015

Jun 12, 2018

Developer

Built by Roger Wilco LLC

Apps:

Average Rating:

4.8

Reviews:

321

Built by Shopify

Apps:

1468

Average Rating:

2.9

Reviews:

42,861

Make Your Choice

Install App More info View alternatives

Related blog

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Compare Chatra — Live Chat & Chatbot vs Facebook Chat Box - Chatbot

Chatra — Live Chat & Chatbot

Facebook Chat Box - Chatbot

Chatra — Live Chat & Chatbot