Compare BestChat: AI Chatbot+Live Chat vs Facebook Chat Box

Name: Facebook Chat Box - Chatbot
Brand: Shopify

BestChat: AI Chatbot+Live Chat

Integrates with Facebook, WhatsApp, Instagram. Supports bots.

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

BestChat: AI Chatbot+Live Chat

Integrates with Facebook, WhatsApp, Instagram. Supports bots.

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Rating

147 Reviews

9.2

505 Reviews

7.2

Pricing

Install App More info

Features

Real-time live chat
Browsing history tracking
Multiple store identification
Chatbot functionality
Pre-set q&a
Multiple language support
Cross-platform compatibility
Extensive integrations
Custom brand display
Weekly updates

Live chat
Order confirmation
Abandoned cart messages
Subscribe popup
Marketing campaign

Screenshots

BestChat: AI Chatbot+Live Chat screenshot

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Pros

Integrates seamlessly with major platforms such as Facebook, WhatsApp, and Instagram
Smart AI chatbot provides round-the-clock (24/7) customer support
Seamless Shopify integration enhances eCommerce operations
Self-learning AI improves customer support by understanding products and orders
Customizable live chat interface for tailored customer interactions
AI-driven insights assist in data analysis and decision-making
Smooth transition from chatbot to live agent ensures uninterrupted support
Multi-lingual service capability
AI help-write function acts as an excellent collaboration assistant
Highly intuitive and user-friendly interface

Allows direct live chat with customers through Facebook Messenger
Helps store owners stay connected with customers uninterruptedly
Stores conversations for future marketing campaigns
Sends notifications for abandoned carts to encourage faster checkout
Provides a popup with discount codes to encourage customer sign-up
Automates marketing campaigns through Messenger
Sends detailed order confirmation messages

Cons

No in-depth information available on potential limitations or cons from user comments and description
Dependence on continual updates to keep up with evolving business needs

Dependent on Facebook Messenger platform which may not be preferred by all customers
Potential for notification overload leading to customer annoyance
May require continuous monitoring to respond promptly to customer inquiries
Relies heavily on user's Facebook engagement which can be limited based on demographic
Possible integration and technical issues with existing store infrastructure
Frequent updates and maintenance might be needed to stay compliant with Facebook's policies

Launched

Jan 04, 2022

Jun 12, 2018

Developer

Built by BestChat

Apps:

Average Rating:

4.8

Reviews:

477

Built by Shopify

Apps:

1642

Average Rating:

2.7

Reviews:

46,408

Make Your Choice

Install App More info View alternatives

Compare BestChat: AI Chatbot+Live Chat vs Facebook Chat Box - Chatbot

BestChat: AI Chatbot+Live Chat

Facebook Chat Box - Chatbot

BestChat: AI Chatbot+Live Chat