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Facebook Chat Box - Chatbot logo

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Formilla Live Chat + Chatbot logo

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

Facebook Chat Box - Chatbot logo

Facebook Chat Box - Chatbot

Live chat with customers through Facebook Messenger.

Formilla Live Chat + Chatbot logo

Formilla Live Chat + Chatbot

Live chat and chatbot to increase sales and improve support!

Rating

Rating

505 Reviews
7.2
41 Reviews
8.2

Pricing

Pricing

  • Free App
More info
  • $17.49-$74.99 / Month
  • Free Plan Available
  • 15 Days Free Trial
Try for Free More info

Features

Features

  • Live chat
  • Order confirmation
  • Abandoned cart messages
  • Subscribe popup
  • Marketing campaign
  • Real-time chat
  • Visitor monitoring
  • Lead qualification
  • Mobile apps
  • Marketing popups

Screenshots

Screenshots

Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot
+ 4 more
Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot Facebook Chat Box - Chatbot screenshot
Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot
+ 3 more
Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot Formilla Live Chat + Chatbot screenshot

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Pros

Pros

  • Allows direct live chat with customers through Facebook Messenger
  • Helps store owners stay connected with customers uninterruptedly
  • Stores conversations for future marketing campaigns
  • Sends notifications for abandoned carts to encourage faster checkout
  • Provides a popup with discount codes to encourage customer sign-up
  • Automates marketing campaigns through Messenger
  • Sends detailed order confirmation messages
  • Real-time chat and chatbots have proven to increase sales and improve support
  • Immediate assistance preferred by customers over phone and email
  • Free package available for one user
  • Flexible premium packages available for more features
  • Marketing popups included to engage customers in various ways
  • Ability to see visitors on the site in real-time and request to chat
  • 24/7 lead qualification and product marketing by chatbot
  • Mobile app support for live chat from anywhere in the world

Cons

Cons

  • Dependent on Facebook Messenger platform which may not be preferred by all customers
  • Potential for notification overload leading to customer annoyance
  • May require continuous monitoring to respond promptly to customer inquiries
  • Relies heavily on user's Facebook engagement which can be limited based on demographic
  • Possible integration and technical issues with existing store infrastructure
  • Frequent updates and maintenance might be needed to stay compliant with Facebook's policies
  • Free package limited to only one user
  • Full features and benefits might require a premium package
  • Potential need for constant monitoring to handle real-time chats effectively
  • Chatbots might not handle complex customer queries as effectively as human agents

Categories

Categories

Launched

Launched

Jun 12, 2018
Jun 02, 2014

Developer

Developer

Built by Shopify

Apps:

877

Average Rating:

3.7

Reviews:

38,186

Built by Formilla.com

Apps:

1

Average Rating:

5

Reviews:

41

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