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Customer reviews: Globo Product Options, Variant

Develop by Shopify

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (3,846)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Urth and Sea

Dec 12, 2025  on Shopify

AMAZING! Customer service was so helpful and I figure out how to add a text box so fast. Mike helped me and made the simple process. Would consider purchasing the subscription now

Boutique Le Chaudron

Dec 12, 2025  on Shopify

Helen m'a sauvé ! je n'arrivais pas à rendre obligatoire le formulaire de variant, et en quelques minutes elle a réglé le problème. Les choix sont bien mis dans le panier, tout fonctionne très bien

Letteringbygen

Dec 12, 2025  on Shopify

App is great. A must have for selling custom products. And customer service is great too! Contacted support for a problem I encountered and within 6 minutes, Helen responded back and the issue was resolved.

Lajosi Putters

Dec 11, 2025  on Shopify

This is the perfect add-on for our Lajosi Putters Shopify store. It allows us to let customers build their putters they way they want it. Helen was crucial for making sure we had all of the finer touches all in order before launching the new store

Kenaï

Dec 11, 2025  on Shopify

Je trouve que cette application est vraiment top ! Beaucoup de choix de personnalisations au niveau des widgets comme des couleurs, on peut choisir les tailles de tout pour correspondre à nos envies, en plus c'est facile à prendre en main ! Le service client est hyper réactif quand on à besoin d'aide, clairement elle vaut son prix je ne suis pas déçue.

Rosich Jewels

Dec 10, 2025  on Shopify

La App es súper útil, hasta en la versión más básica. Además, siempre que necesitas ayuda con algo, te atienden muy rápido. Siempre encuentran la manera de ayudarte aunque parezca complicada la consulta. El servicio de atención al cliente siempre funciona súper bien. Muy contenta.

Camper Interiors

Dec 09, 2025  on Shopify

We have searched for a while to find a good app to let us add an additional option set to some of our products. The app was easy to us and I contacted support to ask if they could change the position and style of the new check box. Helen came straight back to me and overnight she has made the changes, she's been an absolute star. I'd thoroughly recommend this app and the support has been superb, thank you

Muntalia – Luxury Outerwear for Men & Women

Dec 09, 2025  on Shopify

Absolutely loving this app. It has everything, we want to manage different product options. Plus, fair to mention customer service is fast and great.

Ilan Style

Dec 09, 2025  on Shopify

One of the best option app! It's perfect for my needs, and I had an issue with one of the options, and their support team responded quickly and fixed it fast. Really appreciate it!

Zonts Bakehouse

Dec 09, 2025  on Shopify

This app works perfectly and is very easy to use. I had an issue with the product options not showing, and Helen helped me fix it in just a few minutes. Her support was super fast, friendly, and very professional. Thank you so much, Helen! You made my day. Highly recommended!

Noka

Dec 08, 2025  on Shopify

The application is perfect for my needs, plus the support is really great, they respond very quickly and are very efficient. Thank you so much to Rosie. I highly recommend

Knights Deli

Dec 07, 2025  on Shopify

Great app, doing exactly what we need it to do for our business. It’s been working really well and was easy to set up. When we did need support, Helen was fantastic. Quick to respond, clear and genuinely helpful. Highly recommend.

Designs By Hand, LLC

Dec 06, 2025  on Shopify

As I am trying this app out I had to contact support to get help with a text option and chatted with Rosie. She was AWESOME and completed the help in just a few minutes. Thank you Rosie.

Regina Jewelry Shop

Dec 06, 2025  on Shopify

Does what it says. So far I was able to implement all the features I needed for all of our custom products. When there was an issue Rosie from support responded quickly and helped, even though it was Saturday

Links & Lifestyle

Dec 04, 2025  on Shopify

Rosie offered great customer service helping me customize my product options! Thank you Rosie!!! Super grateful!

Transfers by MoreTranz

Dec 04, 2025  on Shopify

We needed some customization work on our website and the GPO team really delivered. We have a black themed store and we needed certain font results to appear in light text. We also wanted to have an uploaded file thumbnail to appear larger on our product order page. The team was able to help make these changes and in only a few hours. Great service and a very user friendly app.

Tienda del Baño

Dec 04, 2025  on Shopify

The Globo team's help has been excellent; they've helped me customize the app for my website. I'm very grateful to Helen, who patiently explained everything to me in detail.

Augusta Made

Dec 04, 2025  on Shopify

It's a little annoying that you cannot update the scheme on your own without the help of customer service, but every time I've reached out to CS, they have been superb. Most recently, I had an issue with an option set not populating to a product and Helen resolved my issue quickly and was friendly and professional throughout the communication. I'm quite happy with Globo and will continue to use this for my personalization business.

the heat is on

Dec 03, 2025  on Shopify

I am disappointed with this app and there is a fundamental flaw in how this has been set up that all potential customers of this app need to be aware of. This is an issue that has affected me in two different ways so far, and both times I’ve gone back to support who escalated it to the dev team. After initially trying to make out like I had the problem and not their app—which really riled me even more—they eventually admitted both times that it is an issue with the app which needs to be manually overwritten. So what is the issue? The app is great in terms of setting all of the linked products you want listed on your product pages. You can create groups and cross-link by lists, swatches, etc. The problem is: the app caches and stores both the image and title/description of products at the time you link them. But if you go back and make changes to the product in Shopify, the app holds onto the old title/image exactly as they were when originally cross-linked, and it does not automatically update the content. Here’s an example: If a product had wrong info in the title (e.g. “1200mm high” when it should be “2200mm high”), the title shown in your cross-link will still display “1200mm high” even after you correct it in Shopify. The only way the app picks up the change is if you manually remove the link and re-add it again. I have hundreds and hundreds of cross-linked groups, so every time I change something I should not have to manually go in and update all of these. The app should update itself. The same applies for images. I noticed this early when building the store: some products I cross-linked didn’t yet have images. After adding images later, the product pages still showed blank thumbnails. When I asked support why this was, they told me I needed to re-create the links now that the images were added—again confirming the same issue: the app does not have a live feed and does not update itself. Yet nowhere in the app or its instructions is this mentioned. And just like titles, if I change an image later, the cross-link will hold onto the old image indefinitely unless I manually update it. This is a major, major flaw in how this app works. I have brought this to support and the developers’ attention, and the lack of response or proper acknowledgement is alarming. This is an app that wants to charge an ongoing monthly fee for a service that leaves you with cross-links showing out-of-date titles and images—unless you manually remember to go back and re-do them. Be aware also that when you try to raise issues, the developers seem more interested in telling you that you’re wrong than in actually reading what you’re saying. Who is bringing up the issue here, and who should be providing the answers? I have spent a LOT of time setting up what will be over 1,400 sets of cross-linked models—only to now learn that these will NEVER auto-update unless I manually remove and re-add them any time something changes. This has left me regretting using this service, as it simply does not deliver in terms of how it has been designed. Be aware…!!

Sabrinas Kreationz

Dec 03, 2025  on Shopify

Amazing app! The recommended product layout is customizable, and when I needed some personalized support, the customer service responded quickly and accurately. Really appreciate it! Thank you Rosie

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