Very disturbing and costly experience. After asking for Shopify access for troubleshooting, the Globo support team moved an active option set on my live store to Draft without any warning or consent. This immediately broke the buying flow and stopped required selections from being captured on orders. This happened on New Year’s Eve, while we were running heavy paid ads. As a result: Sales dropped sharply Orders came in with missing critical information We faced continuous complaints and operational chaos What made this far worse was the complete lack of communication. After taking access and causing the issue, the support team stopped responding for over 18 hours, while our production store was actively bleeding. Disabling or altering live store configurations without informing the merchant is unacceptable. The support team is not reliable at all for production stores. If something breaks due to their mistake, you are on your own. This app caused extreme financial and operational loss for us, along with massive stress. Trust is completely gone. I would strongly warn other merchants to be extremely careful before giving store access or relying on this app for any critical workflow.

App works well and support is fast and responsive! Clara helped me get everything working correctly after a theme swap and was kind and professional!

Great App and Excellent Support by Rosie! I had complex requirements for product options and cart layout (grouping add-ons). Rosie from the support team was incredibly helpful and solved my issues quickly with custom coding. Now my cart looks professional and organized. I highly recommend this app and their support team!

AMAZING customer support... Had trouble setting up the app and getting it to match my website's theme correctly, but the support team was available to help me immediately (no waiting around) and solved my problem via the chat. I'm pleased that they offer a free plan that actually has the basic functionality you are looking for, and honestly the paid plan has great features if I am looking to upscale. The support team were super lovely and friendly too. Thank you!

Super application que je découvre ! Idéal pour moi qui ait des produits personnalisés ! Le petit plus : la personnalisation gratuite qui s'adapte au thème de ton site et qui est réalisée en 10 min top chrono par une personne via une demande sur le tchat de l'application !

Globo’s support team was amazing! They responded quickly, solved the issue affecting my website, and got everything back to normal in no time. Clara was so helpful and friendly. Highly recommend!

Yes, this app does everything we need and offers plenty of customisation options. The customer service was prompt and helped resolve a few custom settings quickly. Very happy — thank you.

Muy buena experiencia! Fueron muy atentos en todo momento. Estoy feliz con esta gran aplicación. Totalmente recomendada!

I literally installed the app 20 Minutes ago and already configured out how it works. thats exactly what i expect from a high end shopify app integration. Then, i reached out to the support team, which was super fast, and Rosie helped me out with a special configuration on my store! she was super kind, impressively fast! i can recommend the app and the Team for 100%! Thanks again Rosie!!!

Many thanks, especially to Rosie! I only just discovered this app that allows adding multiple options, and I’ve already shared it with the rest of my team. There are some paid features I haven’t tried yet, but I’ll definitely keep using it to enhance my website!