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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (2,895)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

VOBI Regalsysteme

Jul 24, 2025  on Shopify

This app made it incredibly easy to add a custom input field directly on my product pages. It’s exactly what I needed to offer personalized options to my customers. The setup was straightforward, and everything works seamlessly with my Shopify store. A special thanks to Henry, who helped me with the setup and made the whole process super smooth. Highly recommend this app if you want to give your customers the ability to customize their orders!

The Willoughby Book Club

Jul 24, 2025  on Shopify

We have been using this app for many years and love how easy it is to use and set up and how many options there are for customising the look and design of each forms. We also love that they had code ready to go for adjusting the packaging slips and order confirmation. It is a perfect add to allow customers to customize their order, far better than the Shopify generic variants and options. Also amazing customer support, we had a small issue pop up when updating the theme of the site and Henry and Rosie on live chat we able to get onto the dev team and sort it immediately for us. Both were so helpful and nice to talk to, amazing customer service all together!

onaylabastir

Jul 23, 2025  on Shopify

Big shoutout to Gemma for swooping in and fixing that broken dropdown and color settings in Globo! Your quick thinking, clear explanations, and friendly support made all the difference. I couldn’t have gotten it sorted without you—thanks a million, Gemma!

KÁHDA

Jul 21, 2025  on Shopify

Just only started using it but so far, it seems quite intuitive and the second I ran into an issue and reached out to them, I got instant support from Rosie and quick resolution. Very pleased so far!

LuvMyJewelry (LMJ)

Jul 18, 2025  on Shopify

I had such a great experience thanks to Gemma's outstanding customer service. From the moment I reached out with a question, she responded almost instantly and made me feel completely taken care of. She was so kind, helpful, and on top of everything. It honestly made the whole process feel easy and stress-free. You don’t come across service like that every day. Big thank you to Gemma for being so wonderful and making things so seamless!

Bottle Engraving

Jul 18, 2025  on Shopify

The Globo Product Options app has been a fantastic addition to our store. It’s extremely flexible and user-friendly, making it easy to customize product options exactly how we need them. The support team is outstanding—responsive, knowledgeable, and quick to resolve any issues or answer questions. Highly recommend this app to anyone looking for a powerful and reliable product options solution.

OutIn

Jul 18, 2025  on Shopify

A very responsive support team — the image upload issue was resolved quickly. I'm looking forward to using the app!

The Ruby Dragonfly Co.

Jul 17, 2025  on Shopify

I’m loving this app. It provides me with all of the options I was looking for. And the customer service is fantastic as well. I had an issue that I emailed about and Helen got back to me the same day with a fix. She was great.

ChipteeAmz

Jul 17, 2025  on Shopify

The app is super easy to use and whenever I have an issue, the support team responds quickly and very kindly. Special thanks to Rosie for her amazing help!

Speetzial

Jul 17, 2025  on Shopify

Phew. This is a really tough one. Unfortunately, it doesn't work directly with the Horizon theme from Shopify. I think that should have been the bare minimum. I got the annual version, and now it doesn't work. Support told me to contact Shopify — that’s not how you create satisfied customers.

DCJ

Jul 17, 2025  on Shopify

Very useful app and the customer service is even better! Helped me customize my options down to the tee perfectly. HELEN was a great help, super responsive and professional

Element Tri & Bicycle Works

Jul 16, 2025  on Shopify

I like to figure things out on my own but I am impatient and often get interrupted by customers so I often miss the little details that are important in getting apps like this to work. Gemma and the rest of their amazing support not only helped me with lightning speed and helped me learn a few things along the way. They also did most of the work in integrating the secondary app to set up preorders. The assistance was much appreciated and helped me run our business better.

il baule di nonna elvira

Jul 16, 2025  on Shopify

Avevo necessità di implementare una App per aggirare i limiti delle varianti di Shopify e devo dire che questa App funziona molto bene, ho avuto delle difficoltà iniziali, prontamente risolte tramite il servizio clienti, mi sono confrontato con "Henry" che mi ha supportato egregiamente nella risoluzione del mio problema, IL BAULE DI NONNA ELVIRA ringrazia.

Frilie

Jul 16, 2025  on Shopify

I had an issue with the app, but managed to resolve it in minutes thanks to Henry's help from customer support. Thank you!

HelveFit

Jul 15, 2025  on Shopify

acabei de utilizar o apoio, fui atendido pela Gemma, foi super cordial e profissional, estou muito satisfeito. Obrigado

Prospectors Dream

Jul 15, 2025  on Shopify

App has a lot of great features of setting up options, BUT there is no tracking of orders that your option set was used. Talked to representative and asked what the orders in the past 30 days is used for and she said it didn't track the option set orders?... Analytics is a basic need for companies and this app can't do the basics

With Love From...

Jul 14, 2025  on Shopify

Henry offered excellent and punctual support. This is the second time I've used this app on my stores. Would highly recommend for a cheap and easy way of including product personalisation.

Nella & Sina

Jul 14, 2025  on Shopify

We’ve worked with several Shopify app providers, but Globo Product Options stands out, not just because the app itself is powerful and flexible, but because of the outstanding support. Helen has been an absolute gem: incredibly fast and solution-driven. Every request we’ve had, she understood instantly and implemented it faster than we thought possible. You rarely come across support like this, it’s what makes the app truly exceptional. THANK YOU!!!!!!! Highly recommend!

Haus of Sage

Jul 12, 2025  on Shopify

Henry went above and beyond to help me get fully set up with the app! He was extremely knowledgeable and kind. 10/10 customer service from this app

Manicure Minutiae

Jul 11, 2025  on Shopify

So far so good, customer service is helpful. Spent hours in shopify trying to get coding to work to add some additional options for products and went nowhere. This thing I was able to do it in minutes. I started on the free version but had to go up a notch due to needing the option for customers to upload photos, I was a little disappointed customers can only upload one photo unless I again upgrade. I didn't want to commit to that just yet so left it as is.

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