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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (2,948)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Keycapsule

Aug 08, 2025  on Shopify

Works perfectly and incredible customer service. We had a problem for local development and they help me in a minute!

Nolo Créa

Aug 08, 2025  on Shopify

J'ai contacté le support pour un souci d'affichage, et Henry a été plus qu'efficace. Problème réglé rapidement. Le lendemain j'ai denouveau contacté le support pour un paramétrage complexe et Rosie a été parfaite ! Merci

Letizia Antinfortunistica

Aug 07, 2025  on Shopify

It is the best app to increase and customise product options of Shopify. And the support is excellent.

Thread & Roo

Aug 07, 2025  on Shopify

The app is very simple to use, I changed a few things on the element section and noticed it wasn’t showing in the store, I contacted customer service and received a quick response from Helen, who updated things and it was soon working again, thank you very much.

Golden Moments | Invitations • Stationery • Signage

Aug 07, 2025  on Shopify

I've had a great experience using Globo for my Shopify store! The app itself is easy to use and works exactly as expected, but what really impressed me was the customer support. I needed help customizing the look of one of my forms, and their team responded within minutes. Helen was especially helpful—she quickly understood what I needed and got it done right away. Highly recommend this app if you're looking for both flexibility and excellent support!

MoonGiftia

Aug 06, 2025  on Shopify

I’m extremely satisfied with the work delivered! The assistant was professional, fast, and clearly experienced with Shopify. They helped me configure shipping settings, troubleshoot checkout issues, and made sure my store was fully functional. Communication was smooth, and they explained every step in a clear and simple way. I really appreciated the attention to detail and the quick turnaround. Highly recommend to anyone looking for expert Shopify support!

Nolo Créa

Aug 06, 2025  on Shopify

J'ai contacté le support pour un souci d'affichage, et Henry a été plus qu'efficace. Problème réglé rapidement.

Klebebandshop

Aug 06, 2025  on Shopify

I had an Issue today regarding my updates not actually updating but reverting to the original state. I opened up the live chat and in the time span of 1 minute Henry answered me. He actually solved the problem, which wasn't easy I suppose and in no less than 10 minutes I could make changes and updates as if nothing ever happened. Great work!

Clayton Bikes

Aug 06, 2025  on Shopify

Great App with plenty of customization options. The service is also perfect, always available and helpful! I just had Helen fix an issue within minutes and was super nice and friendly to chat with 10/10.

My Store

Aug 06, 2025  on Shopify

Rosie was absolutely outstanding! I had an issue with add-on pricing and reached out for support. I sent an email and also started a chat, it was 3:00 AM EST, so I didn’t expect anyone to be available. To my surprise, Rosie responded right away! From the very start, she was incredibly kind, patient, and professional. After we exchanged some photos and explained the issue, she quickly understood what was going on, accessed my website, and fixed everything on the spot. I was amazed at how fast and smooth the entire process was. I've used many apps and dealt with a lot of customer support teams, but Rosie provided the best experience I’ve ever had. She turned a stressful situation into a quick and easy resolution. Thank you so much, Rosie and hats off to the Globo team for having such amazing support!

MVP Visuals

Aug 05, 2025  on Shopify

Globo works great for our needs, and has awesome options available, even on the basic plan! The support team is very quick to respond. I definitely recommend trying Globo if you need to expand your variants and dropdown offerings!

I MAESTRI

Aug 05, 2025  on Shopify

The app works great, and the support and development team is always friendly and available for any small tweaks. They're very serious and reliable, and respond to requests very quickly. We've been using this app for over a year, and it works great.

Vision Spaces UK

Aug 05, 2025  on Shopify

Henry was extremely helpful when we had a problem with our Option Set updates not carrying over to our store. Support was courteous, fast and efficient and our problem was resolved in no time.

Burnsies Boutique

Aug 04, 2025  on Shopify

I had a problem with the option sets not showing up on the listing so I contacted them and they promptly responded and fixed the issue. Great product!

Exquisite Wool Traders

Aug 03, 2025  on Shopify

Great service, fantastic app. If I ever need help, they reply within minutes (help was due to my lack of attention!!)

Ezra's Confetti

Aug 03, 2025  on Shopify

All of the customer service we have had has been superb. The team have dealt with any issues very quickly and helpfully. There has been no cost, and everything has made our site run even more smoothly!

InThisVeryRoom

Aug 01, 2025  on Shopify

Just downloaded the app and am testing - looking great! I even had something I couldn't figure out and emailed support. Helen replied and helped so quickly - I'm so grateful! Thank you so much - glad to have a reliable company to work with for my custom options on my site :)

Event Mgr.

Aug 01, 2025  on Shopify

So far so good. I have just added this app and I am in the stages of testing it to see if it will meet my needs. Rosie helped me out with a few things and she did it nice and quickly. Very minimal waiting time. I hope this app works out for me as the service so far is excellent.

American Lighting Systems

Jul 31, 2025  on Shopify

So i had some issues early on getting it setup correctly but after working with Helen a few times we were able to get it resolved. Quick response even though they are in a different time zone than what i am in.

Tippytoad

Jul 31, 2025  on Shopify

We needed some customizations to the Globo Product Options display on our shopping cart page for https:tippytoad.com. The Globo support team did exactly what we needed done. Globo Product Options does exactly what we need it to do for adding variants to our personalized gifts. Thank you, Globo team!

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