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Customer reviews: Globo Product Options, Variant

Develop by Shopify

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (3,244)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

South Swim

Oct 16, 2025  on Shopify

Globo is great — easy to set up and very useful, with so many formats for offering multiple variants. I’m so glad I found it and have been very happy with it overall. Helen from the support team is wonderful as well — quick to respond and extremely knowledgeable.

Lolikö

Oct 16, 2025  on Shopify

J’adore cette application !! Et le service client est toujours exceptionnel s’il y a un problème ou que j’ai une question!

Suztain.no

Oct 16, 2025  on Shopify

I started using this app to offer engraving options on some of our products — and I honestly regret it. They claim that my Shopify theme is “special” and therefore not compatible, even though the Enterprise theme is widely used. When reporting issues, the support team rarely provides real solutions. The app often stops working without any changes on our side, things randomly reset, and orders are incorrectly flagged as if engraving was added when it wasn’t. Unfortunately, support just blames the setup instead of helping to fix the actual problems. Not a reliable app for professional stores.

Touch Of Elegance

Oct 15, 2025  on Shopify

Excellent integration, very helpful support team when required. If you are looking for customizations and other valuable features, this is the app for you!

Ethnos

Oct 15, 2025  on Shopify

Helen was incredible and solved our problem very very quickly. I'm a free user for the past 3-4 years and the level of support from Globo has been incredible.

posterfieber

Oct 15, 2025  on Shopify

This app is simple, powerful, and very intuitive to use. We had a question about the implementation and reached out to customer support, they responded immediately and went above and beyond to help us. The team was incredibly friendly and professional, and our ideas were implemented quickly and effortlessly. I can highly recommend this plugin to anyone looking for an easy way to add a wide range of customizable option fields to their Shopify store.

A2C

Oct 15, 2025  on Shopify

The customer service was very responsive, understood my needs, and helped me make the changes. Excellent customer service, something everyone should learn from.

Aifuku

Oct 13, 2025  on Shopify

Great app that fulfills all of our store's needs simply with the free plan, and the customer service rep even gave us a free theme that matches the current one of our website! As a business owner, I respect how this plugin operates, and will definitely upgrade to a paid plan in the future if our business ever takes off!

Rowan Grove Studio

Oct 13, 2025  on Shopify

Amazing Support Team. Steven responded within minutes and resolved all the changes I needed to the code immediately. Really a great way to bypass Shopify's limitations on variants.

Pimped Watches FZE

Oct 13, 2025  on Shopify

This app is fantastic for creating custom product options with ease. The interface is user-friendly, and it works smoothly across themes. The support team is highly responsive and helped me resolve a query quickly. Highly recommended for anyone who wants advanced product customization on their Shopify store.

あなたの絵本ドットコム

Oct 13, 2025  on Shopify

It was intuitive to use and easy to understand. Additionally, support responded quickly and provided accurate answers. Thanks to this option, customers found it easier to place orders.

EyewearLens.com

Oct 12, 2025  on Shopify

Little Helen has been absolutely fantastic to work with. She went above and beyond to help me fine-tune some very complex product-option configurations for my Shopify store. Her communication was fast, clear, and incredibly thorough — she not only solved every issue but also took the time to explain why things worked a certain way, which made a huge difference.

House of Raadhvi

Oct 10, 2025  on Shopify

The app is amazing, has all the features required , and mainly the support team is amazing i required an update in the app, and i contacted the support team they were quick in responding they understood my query immediately and gave me solutions, they also guided me through my steps,s which was very easy for me The executive's name who resolved my query is Rosie she was amazing and helped with all the queries

GardeniaJewel

Oct 10, 2025  on Shopify

Absolutely amazing experience with the app's support rep, Helen. She is very helpful in solving the problems that I had and customizing the style to my needs.They respond swiftly and handle everything professionally. Thank you so much.

The Barkery Singapore

Oct 10, 2025  on Shopify

Customer service was extremely efficient. Helen was able to fix an issue we had with _has_gpo appearing in our order confirmation emails. It took less than 2 hours and the issue was resolved.

PILLA SPORT CANADA

Oct 09, 2025  on Shopify

Rosie was a great help and assisted me with a major issue that was a main concern with my customers, great job I am happy with the app. It is not as straight forward as I wanted but the live chat with them is good and they did their best to solve my problem. Thank you

Dirty Graphix

Oct 09, 2025  on Shopify

We've tried other customizer apps, and this one has been the best by far. It's easy to use, and the number of options really allows us to meet the needs of our customers. Also, the support team is quick to respond, and they are invested in helping you with whatever you need - from setup to troubleshooting.

Ristorante Celide

Oct 09, 2025  on Shopify

I recommend the app to everyone. Truly excellent customer service; they helped me solve a problem I'd been having for a long time and were very helpful.

Big Dreams

Oct 09, 2025  on Shopify

he tenido un problema con la apicacion por no saber utilizarla correctamente y me lo han solucionado muy rapido y han sido muy amables

Optimal Outdoor Oasis

Oct 08, 2025  on Shopify

Excellent assistance from the Globo team (as always) —quick, knowledgeable, and very patient in helping me resolve my issue. Thanks

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