They intentionally make it difficult to use the free version so you would have to upgrade. The setup videos don't work and the read instructions are awful. Just don’t offer a free version then.

Live Chat doesnt work. Store breaks often because of this app. Formatting is a PAIN in the BUTT to do and takes DAYS to complete. No automatic "out of stock" disclaimer and customers can add it to their order, but then get an error when trying to check out with no description, thus you lose tons of sales. Pain and waste of time trying to add new variants and manually get the thumbnails uploaded for each color STAY AWAY!

Their table showed that translations would be in the premium plan. We paid for a yearly(!) subscription, but it did not have the translations. After 3 days waiting for support, they said it was in a "different premium" plan, that was not visible, and their table showed wrong information?? They did not even offer to make up for this mistake. Uninstalled the app and found a good alternative in the Infinity Options app.

cant set option prices on free plan, be aware!

doesn't let me begin without choosing a pricing option

The app is decent, but the customer support is extremely disappointing. When I reached out about the price add-on feature being unavailable, the response I received was unclear and unhelpful. Without the price add-on, the app became unusable, and I had no choice but to uninstall it.

Good customer service, but I am changing my rating from 5 stars to 1 star because the app isn't even compatible with the cart drawer, which is an important feature for reducing friction for customers and maximizing the conversion rate. When a customer tries to add an item to their cart, the cart breaks and stops working. And they don't know how to solve the problem. They suggest redirecting directly to the cart page, which isn't an interesting solution for my store, which has a lot of items. This adds a lot of friction for customers, who then have to leave the cart page to go back to the product page and other pages. This is very disapointing What's more, the chat with support is reset everyday. Therefore you can't see your previous conversations. And you don't even receive messages when they reply to you while you're not log in. I wouldn't recommend the application if you are perfectionist and have a store where customers want to shop multiple products A huge waste of time.

Hello, today I have received many messages from my customers that the photos are not uploaded, I tried it myself but the file upload feature does not work, I lost dozens of sales due to this situation, please fix the problem as soon as possible.

Cancel subscription

Would highly not recommend. Look for a different company that stands by their product. We set everything up correctly on our website. Because of a glitch in THEIR software not being compatible with a feature on shopify they gave away thousands of dollars of product away for free. When I contacted them about the issue they offered a measly 15% discount off the subscription price. A whole $15 dollars compared to the thousands that I lost because of their mistake. Im lucky I caught it when I did. They also couldn't guarantee that this wouldn't happen again either. They clearly don't stand by their products and don't care about customers whatsoever. They just want your money

I’ve had customers tell me they couldn’t add items to their cart—not the ones managed by the app, but I was able to add the items myself. I contacted a Shopify expert, and it turns out the Globo app was blocking items from being added to the cart. I disabled the app, and the issue was resolved immediately for the other items. I’ve now deleted the app, and they definitely need to improve it. It seems this issue had been happening for a few days, which explains why my sales dropped by about 30% since integrating the app. watch out to be risked

I saw the monthly subscription fee, but the charge was made annually. By the time I realized I was charged over $250, it was too late. I felt deceived. I decided to give it a try, but then I discovered many issues with the app. I uninstalled it soon after, yet I was still charged $250.

Non-existent live support. There's a "Start a Live Chat" button but clicking it literally does nothing... How does this app have 2,000+ 5 star reviews?

Globo is ignoring me about the refund they supposedly sent through but actually haven't. Shopify have confirmed to me that they have not processed the refund. This issue has been going on for weeks now and they claim to have refunded it but no refund is showing anywhere and Shopify billing has told me that they have not processed any refund that they can see. So Globo has taken the money for a whole years subscription and promised to refund it and haven't actually done so. I have been talking to Rosie on Globo for many weeks and she claims she has no control over the Globo billing and says she will check with her team, except she hasn't got back to me with anything from the team about this so-called issue. Now they are not replying to me via the chat or email. There have been no updates from the team. Now I'm just being ignored about this and now have my money which is approximately $128 USD. I'm very angry now and they are making it worse by ignoring me completely and not providing me with any indication of what is happening and if they will even give my money back and if so when. They've lied to me several times. So avoid this company at all costs! Worst customer service experience ever! If I could give zero stars I would. REFUND MY PAYMENT LIKE YOU PROMISED YOU WOULD GLOBO! SCAM!

Their customer support is very, very poor. I tried the paid version, but the support team member couldn't care less to help.

customers support would solve issue, week later still nothing done. i understand sometimes delay but just forgetting someone's issue is no service.

I had been using it for many months and suddenly it no longer works, it made me lose a lot of money on advertising

I canceled my membership but still no refund.