Very disturbing and costly experience. After asking for Shopify access for troubleshooting, the Globo support team moved an active option set on my live store to Draft without any warning or consent. This immediately broke the buying flow and stopped required selections from being captured on orders. This happened on New Year’s Eve, while we were running heavy paid ads. As a result: Sales dropped sharply Orders came in with missing critical information We faced continuous complaints and operational chaos What made this far worse was the complete lack of communication. After taking access and causing the issue, the support team stopped responding for over 18 hours, while our production store was actively bleeding. Disabling or altering live store configurations without informing the merchant is unacceptable. The support team is not reliable at all for production stores. If something breaks due to their mistake, you are on your own. This app caused extreme financial and operational loss for us, along with massive stress. Trust is completely gone. I would strongly warn other merchants to be extremely careful before giving store access or relying on this app for any critical workflow.

App works well and support is fast and responsive! Clara helped me get everything working correctly after a theme swap and was kind and professional!

AMAZING customer support... Had trouble setting up the app and getting it to match my website's theme correctly, but the support team was available to help me immediately (no waiting around) and solved my problem via the chat. I'm pleased that they offer a free plan that actually has the basic functionality you are looking for, and honestly the paid plan has great features if I am looking to upscale. The support team were super lovely and friendly too. Thank you!

Great App and Excellent Support by Rosie! I had complex requirements for product options and cart layout (grouping add-ons). Rosie from the support team was incredibly helpful and solved my issues quickly with custom coding. Now my cart looks professional and organized. I highly recommend this app and their support team!

Super application que je découvre ! Idéal pour moi qui ait des produits personnalisés ! Le petit plus : la personnalisation gratuite qui s'adapte au thème de ton site et qui est réalisée en 10 min top chrono par une personne via une demande sur le tchat de l'application !

Excellent Support from the Globo Team! The Globo Team has been incredibly supportive and professional. They provided full assistance whenever I needed help and ensured everything worked perfectly with the Product Options App for Shopify. Their response time was fast, their guidance was clear, and they truly went above and beyond to solve my issues. I’m very satisfied with their service and highly recommend Globo for anyone looking for reliable support and a great app experience.

I literally installed the app 20 Minutes ago and already configured out how it works. thats exactly what i expect from a high end shopify app integration. Then, i reached out to the support team, which was super fast, and Rosie helped me out with a special configuration on my store! she was super kind, impressively fast! i can recommend the app and the Team for 100%! Thanks again Rosie!!!

Muy buena experiencia! Fueron muy atentos en todo momento. Estoy feliz con esta gran aplicación. Totalmente recomendada!

Yes, this app does everything we need and offers plenty of customisation options. The customer service was prompt and helped resolve a few custom settings quickly. Very happy — thank you.

Globo’s support team was amazing! They responded quickly, solved the issue affecting my website, and got everything back to normal in no time. Clara was so helpful and friendly. Highly recommend!

I haven't gotten a chance to really use the app yet, which is why I can't give 5 stars. However, I did interact with customer service (Shout out to Rosie) whom was very responsive and helpful in correcting my website. Thank you!!

Je suis créatrice d'accessoires textiles personnalisés pour bébé et enfant. J'utilise cette app sur ma boutique Shopify pour l'aspect personnalisation des articles (zone texte, liste dérouante, option de personnalisation avec supplément de prix...), elle me convient parfaitement. De plus, le support d'aide est très réactif et agréable ! Je suis pleinement satisfaite. Vinciane Les Petits Parfaits

Many thanks, especially to Rosie! I only just discovered this app that allows adding multiple options, and I’ve already shared it with the rest of my team. There are some paid features I haven’t tried yet, but I’ll definitely keep using it to enhance my website!

I contacted Mike from support for direct help setting up the application. When I asked if he could assist me with the implementation, he refused and simply asked me to read the full tutorial instead. I need quick help to launch the app, but Mike only sends 5-page tutorials instead of providing actual support. When I ask direct questions, he doesn't answer them - he just sends generic documentation. I would appreciate having customer support that actually helps customers set up and launch their apps, rather than just pointing them to lengthy tutorials.

I've been using Globo for about a year and a half now - I'm very happy with it and even when I needed some assistance, the team was very responsive and took care of everything immediately. Worth every penny!! 10/10!

I just installed the app First i tried this on my Dev account where it worked well than i installed it on our store where i found an issue of option not showing up for my product, but Mrs. Helen from the app team helped to fixed that issue in no time, i am really impress by the service keep the good work up Mrs. Helen

I had a support issue tonight and Helen was super helpful! I love Globo for my store. Have had no issues that werent quickly resolved! Thanks Globo team!!

We had an issue with our product page and their team helped us resolve it lightning fast. Great support and very responsive. Highly recommended.

The best App I have downloaded for my business. The free version is more than sufficient for me at the moment but I do plan to upgrade to a paid version as my business expands. Every time I have needed to get in touch with the team for support, my query is answered within a matter of minutes. The chat feature is really efficient and I couldn't fault a thjng! Thank you :)

Globo is exactly what I needed for the custom products I offer. I had a few wishes in regards to customizing colors and Johnny has been so helpful! I am very happy with Globo so far :)