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Customer reviews: Globo Product Options, Variant

Develop by Shopify

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (3,846)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Zlur Jewelry

Dec 18, 2025  on Shopify

The is app is amazing customer service is A+. I was having difficulty on one product. They did not waste any time to help me figure it out. I recommend this app to anyone looking to grow their business.

zuckerbunt

Dec 18, 2025  on Shopify

Excellent support, very quick response, and Helen assisted us in a highly competent and friendly manner

Game Den HQ

Dec 17, 2025  on Shopify

Had an issue with options displaying as separate products in checkout page. Contacted support to get help. Was served by Helen. Helen resolved my issue I was having in in timely manner. She provided excellent service. I would recommend this app.

NTXLaser

Dec 17, 2025  on Shopify

Globo’s support team was fantastic. I reached out regarding an issue affecting my website, and they responded immediately, diagnosed the problem quickly, and restored normal functionality in a very short time. Website downtime can directly impact sales, and they treated the situation with the urgency it deserved. Little Helen, in particular, was extra friendly, responsive, and genuinely helpful.

All things keepsake

Dec 17, 2025  on Shopify

Amazing app - exactly what I needed to set up my giftbox shop. The support from the team is super quick and efficient, Steven sorted out my questions in a few minutes.

Fishing Station

Dec 17, 2025  on Shopify

Helen has been extremely helpful for our business in applying certain customisations and ensuring everything works smoothly.

DE ASTRA

Dec 17, 2025  on Shopify

I had an issue with ring size option and Rosie from Globo, was able to help me very quick. She is very knowledgeable. Thank you Rosie

Regal Hookah

Dec 17, 2025  on Shopify

Works just as expected and was easy to set up. The support team was super friendly and responded very quickly. They understood exactly what I needed and helped right away. Big thanks to Rosie for the great help and positive experience!

Varimport

Dec 17, 2025  on Shopify

Excellent App for product customization. This app solved many of my problems that I had with options and variations. Customer service is also fast, friendly and top notch.

The Salt + Light Home

Dec 16, 2025  on Shopify

The app is easy to use and does exactly what we need to allow customers to order customizable products. Support is also very quick to respond and fix any issues.

Petal Icon

Dec 16, 2025  on Shopify

This app is so easy to use and the customer service is amazing! They're quick, friendly, and very helpful.

Flytanium

Dec 16, 2025  on Shopify

Extremely customizable app that helps us to provide more customizability and options for our customers while reducing our work on the back-end!

Made with Diamonds

Dec 16, 2025  on Shopify

Very helpful customer service. Thank you Rosie for your patience and for helping me to resolve the bug. The app is also very good and integrate well with my store. Just a minor display bug was there and Rosie helped me very well. Very helpful app and good customer service. Recommended!

Art Masterclass USA

Dec 16, 2025  on Shopify

Unfortunately, this app caused a serious pricing issue across my entire Shopify store. Product prices were correct in the Shopify admin, but once the products went live, the prices were automatically changed and displayed higher on the storefront. This issue affected all products, not just a single one, and directly impacted live sales. There were no new apps installed and no external developers involved. After troubleshooting, the problem was immediately resolved once I disabled the Globo app, confirming that the app was the source of the issue. This kind of behavior is critical for any store and can easily lead to loss of customer trust and revenue. I would not recommend using this app unless you are prepared to closely monitor pricing on your live site.

Holsters Corner

Dec 16, 2025  on Shopify

I have 3600+ options for my products, and they are all tied to conditional logic. It is a lot, and it wouldn't be possible with average product options. GLOBO? Handled it with ease using the select option. Really well coded and the best place to be if you have custom products. The best part? Once you stumble upon an issue that needs a custom solution, just send them a message, and they will program whatever you need. Now I have product options visible on the front page. It took them just a few hours, and it was FREE! All I can say is THANK YOU! Namely, to Helen, that has to be the best agent they have. I can't imagine they have someone better in there. I highly recommend this app.

Frozen Store Demo store

Dec 15, 2025  on Shopify

We ran into an issue after installing another app, which ended up overriding some of the Globo App code. I reached out to support and Helen from the Globo team was incredibly quick to help, she identified and resolved the issue within 30 minutes. Really appreciated the fast and helpful support.

Remember The Moments

Dec 15, 2025  on Shopify

Helen was of great assistance. She assisted me with my original question and went the extra mile to make sure everything matched. Thank you Helen!

Tom's Confectionery Warehouse

Dec 14, 2025  on Shopify

The customer service is always available to help you with your procedures ! I am completely satisfied!

The Fiery Floozie Collective

Dec 14, 2025  on Shopify

This was a great experience, Helen was prompt in answering my question was thorough in making sure she understood my question and was giving me the answer that I was looking for, and she solved it in her first response. Helen was great!

Lea Oak Collective

Dec 12, 2025  on Shopify

This app has been great for my custom products, allowing customers to input their desired data and I can see it listed cleanly on the fulfillment side. Customer service was also great. Helen helped me update one of my option sets quickly.

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