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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,218)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

magiccuddles

Nov 28, 2024  on Shopify

Excellent customer support and they fix any issue you might face in a very professional and detailed way.

Mediriser

Nov 28, 2024  on Shopify

The support is amazing! They always respond quickly and solve any challenges we face while creating the best add-ons for an outstanding customer experience. Mainly we are working with Helen. If something doesn't work or if we have ideas for improving an optional add-on, shecustomize it for us. That's fantastic! Our team truly appreciates her and all Globo Product team!

The Certified Collection

Nov 28, 2024  on Shopify

Was having issues getting products to add to cart, Rosie was able to assist me with correcting the issue .. all fixed. THANKS!

Up North Attachments

Nov 27, 2024  on Shopify

I do recommend this app the free version provided me with the additional options fields to list my products significantly easier. I did need to reach out for support and they assisted me immediately.

Emma & Olivia

Nov 27, 2024  on Shopify

this application is simple and easy to use plus it is possible to receive help in real time. I had a problem and Rosie helped me. Thank you

CLINTS Inc

Nov 27, 2024  on Shopify

Mike was very helpful I had an issue with Shopify not allowing me to add more than 100 variants and Globo was the perfect platform to fix this. The only issue I had was Globo does not allow you to have more than one option if you require option this can be a barrier

Sam Surin 1989

Nov 27, 2024  on Shopify

Very easy to edit features and it has a video tutorial. Would be great if it can do more like apply the images in the order copy. Support is also very helpful and accomodating.

Milkie & Co

Nov 27, 2024  on Shopify

Love how easy it is to use the app for product options and variations. Service is also 10/10 when I reached out for some help. 10/10 would recommend!

The Bling Haven

Nov 27, 2024  on Shopify

The customer service is phenominal! Mike is fantastic, so happy with this app and the service especially!

AGUGU

Nov 26, 2024  on Shopify

Rosie from Globo was extremely helpful. She did everything I wanted extremely fast! High Recommended

Japanese Food Craftsman Shop

Nov 26, 2024  on Shopify

Great and easy to use app, and I love the different designs for product options! We encountered a few problems in how the app was displayed in our theme at first, but the customer support immediately supported us and made the adjustments - and no it's perfect! Thank you so much!

Tampa Jigging Company

Nov 26, 2024  on Shopify

It is a great way to create additional sales. Customer service was attentive and easy to work with.

work it towels

Nov 25, 2024  on Shopify

We've had a couple of issues with featured products, and Helen has been extremely helpful with everything. We sincerely appreciate her prompt attention to our needs- and her patience! (We're creative types who simply do not want to spend a lot of time on tech concerns, so this kind of customer service is ideal).

PIMAH

Nov 25, 2024  on Shopify

Très bon service client, j'avais un soucis avec une des options et mon problème a été vite résolu. Application très bien, y compris la version gratuite pour la personnalisation de vos produits.

Cacaoloves.me

Nov 25, 2024  on Shopify

We were looking for an app which gives us more option for our product section. Finally we've found it with Globo Product Options. This is really easy to use and has many options. The support is amazing - fast, professional and friendly. Highly recommended :)

100Little Moments

Nov 25, 2024  on Shopify

アプリは改善の必要がある部分は色々ありますが、サポート体制が素晴らしく大体の問題は24時間以内に解決してくれます。基本的には大変使いやすいです。

DIY Garden Homes

Nov 24, 2024  on Shopify

A great app, fairly easy to use, a little manual, but does the job. However, what has given me a real 5* experience is the customer service and technical support that they provide. I have spoken with 2 excellent customer service agents, Helen and David, who have both gone above and beyond, helping me understand how it all works and providing solutions that I'd otherwise have to hire an experienced developer to help me with. Give them both a raise!

Keramikwerkstatt Johanna Brückner

Nov 24, 2024  on Shopify

Bei Produkten, die in verschiedenen Variationen erhältlich sind, ist diese App eine großartige Unterstützung. Ich bin damit sehr zufrieden und kann die App wärmstens weiterempfehlen!

Logo Signs

Nov 24, 2024  on Shopify

A fantastic and incredibly useful application! The support team is always helpful and polite. Highly recommend!

Mazlify.cz

Nov 24, 2024  on Shopify

Useful app, happy with it so far! Had a good experience with their customer support (Helen) too, so I would recommend it if you’re looking for a way to handle your product options and add-ons.

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