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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (2,905)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Sky Island Metal Works

Mar 28, 2025  on Shopify

Great App, very easy to navigate, tons of options. Also great customer service--Helen helped me navigate through my issue very quickly.

REK LLC

Mar 28, 2025  on Shopify

Chat isn't working and the product does not allow to set quantity/inventory available with each option.

BISSOMMER

Mar 27, 2025  on Shopify

This plugin is very good, especially the free package, and the customer service staff is also very friendly.

Santa Rita PTA Store

Mar 27, 2025  on Shopify

What really sets Globo apart is their customer support. Every time we’ve had a question or needed assistance with setup or fine-tuning, their team responded quickly—often within hours—and resolved our issues efficiently. They’re professional, knowledgeable, and genuinely care about helping their users succeed. Highly recommend this app if you’re looking for powerful product option capabilities with top-notch support to back it up!

fanciepaws

Mar 27, 2025  on Shopify

This app is amazing and is really important for the products that I sell due to needing lots of custom info from customers when they order. It’s so simple and if I ever have a problem or a question the team are really helpful especially Helen, Helen helped me a great deal this week and I’m very thankful to her. Highly recommend this app and it will always be a staple on my website!

KidStitch

Mar 26, 2025  on Shopify

I recently had the pleasure of working with Helen from the Globo Product Options, Variant support team, and I must say, the experience exceeded my expectations. From the beginning, I encountered an issue with the app that was causing some disruptions in the way my store functioned. Given how essential this app is for managing product options and variants effectively, I needed a quick and reliable solution and that’s exactly what Helen provided.

Oskye Jewellery

Mar 26, 2025  on Shopify

Such a good app for having additional add ons. Especially in the jewellery industry and allowing customers to personalise with their own charms. Also, really helpful customer service team. They helped code in extra changes for me. 100% recommend.

PureExpressionsco

Mar 26, 2025  on Shopify

i'm having a good experience so far. I'm new too it but osie was very patient with me and I'm ready to move forward, Thanks

7eye by Panoptx

Mar 25, 2025  on Shopify

Implementing the app was painless and gave the options and visuals needed to best represent our product. The app is robust in both features and design options. The Globo crew is especially helpful with any problems you may have. Helen was wonderful to work with and was extremely prompt and thorough with their responses.

Messi Pups

Mar 25, 2025  on Shopify

Fantastic app! It’s made rebuilding our complex products from WooCommerce on Shopify so much easier, without losing any of the advanced features we rely on. I hit a few snags (totally on me!), but the support team — especially Helen — were brilliant. I gave them dev access, and they jumped in, fixed everything quickly, and explained it all clearly. Top-notch service and a must-have app!

Cristaux Shop

Mar 24, 2025  on Shopify

Wonderful tech support through email! Helen was great, quickly fixed/adjusted some of the custom code to all of our needs. Highly recommend!

With Love, J

Mar 21, 2025  on Shopify

I 100% recommend this app to anyone who has many variant options and/or types. It is easy to use and looks great on your online store. A major plus is its amazing customer service. I asked for some help and got a very quick answer from Helen who immediately solved my problem. On top of that, she was so nice and made sure she could help with anything else I needed. Thanks again, Helen!

De Nicolas Eyewear

Mar 21, 2025  on Shopify

Great Customer service, they answer all my questions instantly. I am customizing my widget and it seems easy.

Terrasse Luxe

Mar 21, 2025  on Shopify

We’ve had a great experience with the Globo Product Options, Variant app. Their customer service addressed all our concerns promptly and professionally. Overall, Terrasse Luxe is very satisfied with both the application and the team behind it. Highly recommended!

Tails Gone Urban

Mar 20, 2025  on Shopify

This app has saved me so much headache! I also really appreciate the support team. Gemma helped me extremely quickly. I was needing a quick last minute update to the website and she was super helpful!

Foxwood Engraving

Mar 20, 2025  on Shopify

Majority of my items are custom and Globo app works great for all the options I need to offer in my store. I have a different app for options in another store and will be switching to Globo as well because it is much easier to manage and set up options. Aside from the app working great their support is outstanding. When I reached out to support team with a request I received a quick response. Helen was great to work with, understood the issue and resolved immediately. I highly recommend the app for its functionality and customer service. Thank you!

مارد القهوة

Mar 20, 2025  on Shopify

excellent customer service , they worked with me for days to get the flow i needed with very fast response time Thanks

Sparkle Worldwide

Mar 20, 2025  on Shopify

This app is easy to use and has helped so much in terms of adding options and giving my customers freedom to choose their preferences. The customer service is also amazing and very fast!

Wetsuit Warehouse

Mar 20, 2025  on Shopify

Solid up, the logic functions are amazing and the interface is easy - lots of display options with very easy styling. Love it.

Idyllseason bijoux inspirés

Mar 20, 2025  on Shopify

Roise responded quickly and solved the problem in a few minutes, I recommend them because they are professional and fast!

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