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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,218)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Gytree Shop

Oct 27, 2024  on Shopify

The app is incredibly user-friendly and offers a wide range of customization options, allowing me to create detailed product variations with ease. The interface is intuitive, and it integrates seamlessly with my Shopify store. What truly sets Globo apart, though, is their customer service. Any time I’ve had a question or needed assistance, their support team has been prompt, professional, and helpful. They went above and beyond to ensure the app met my specific needs, even assisting with customizations to match my store’s design perfectly. I highly recommend the Globo Product Options app to anyone looking to enhance their product offerings—it’s an invaluable tool with outstanding support!

Hua Jade

Oct 27, 2024  on Shopify

Good functions! Perfect for the customization product. Customer service is super helpful, especially thanks to Rosie.

Donna Hiebert Artist

Oct 26, 2024  on Shopify

I do what I can to figure out things on my shopify site. So I needed to configure an addon for a product page and was able to figure it out on my own after shopify support informed me that an app was used by a developer I hired - so I opened the Globo Product Options and was able to configure a variant without assistance. I had reached out to the app makers and they responded within 24 hours. Thanks for making an app that non-developers like myself can use!

Samcraft

Oct 26, 2024  on Shopify

I waited to write this review until I had more than one interaction with the company. The first was perfect, but I waited until the second to be sure... it was just as perfect! I needed some advanced customizations made to better suit the app integrations with my workflows and packing slip printouts. Helen and the crew were more than accommodating, professional, and fast at getting my requests done!

BTX Laser Engraving

Oct 26, 2024  on Shopify

This app is worth its weight in gold. makes life sooooo much easier than adding a million variants. customer service is top notch as well!

Support My Truck

Oct 24, 2024  on Shopify

Helen offered great service, once I explained my issue she fixed it and got me the info on how she did so.

MUTÁ STORE

Oct 23, 2024  on Shopify

Hello, The support was so good with me, they answer first about the request, and after with the solution. Helen it was perfect in her job!

Happibox

Oct 23, 2024  on Shopify

Snabb support av Helen Aldrig några problem om man skulle behöva hjälp. Appen är bra och fungerar precis som jag vill Quick support from Helen Never any problems if you need help. The app is good and works exactly as I want.

Fueguia Mexico

Oct 23, 2024  on Shopify

Excelent support, the app it self is fully loaded with a lot of customizations available and the team behind it it's always there to help. thank you

Afro Comfort

Oct 22, 2024  on Shopify

Wow! To be able to talk to a real person in the live chat, Rosie, when I am new to this and confused. It is unheard of today with the other Apps like this. The customer service alone is worth it. Rosie was the most helpful, kind, and understanding with me as I learned how to use this app. Not only is my Shopify store connected, but my products are fully integrated and I have a better understanding of what my customers will see. Rosie was quick and made me feel confident in what I was doing for my Shopify Store. Even shared screen shots. Beyond happy with this product.

Evil Ink

Oct 22, 2024  on Shopify

The app its self is great but the customer service is just top notch they are super helpful and quick. Would highly suggest using Globo.

Famedge

Oct 22, 2024  on Shopify

I recently started using the Globo app, and my experience has been fantastic! The app is incredibly user-friendly and offers great features to enhance my Shopify store. When I had a question about setting up a file upload option, Rosie from the support team was quick to assist me. She was friendly, knowledgeable, and walked me through everything I needed to do. Her support made the setup process smooth and hassle-free. I’m really impressed with both the app and the amazing customer service. Thank you, Rosie, and the Globo team for your great support! Highly recommended!

Family Backyard Store

Oct 20, 2024  on Shopify

Helen offered wonderful, quick and accurate customer service. Was a please to do business with. The Globo Product Variant has been easy to use.

Camina Design

Oct 20, 2024  on Shopify

Very easy do use app which does what it is supposed to do! Even more impressive is the outstanding live support that makes the set up more than easy-THANK YOU Helen!:)

Breakthrough Coffee

Oct 20, 2024  on Shopify

It's easy to use! Helen from customer service gave me extraordinary support during a technical issue with my website.

Bespoke Backyards

Oct 20, 2024  on Shopify

Great app for additional product options. The team are quick to answer if you need assistance or need some further customisation.

YAMABU

Oct 19, 2024  on Shopify

Support response is very fast. After 30 minutes of inquiry, my problem was resolved thanks to Helen's support.

Velariashop

Oct 18, 2024  on Shopify

La hemos usado desde un comienzo para gestionar nuestros productos, aunque ha modificado mucho la accesibilidad para la cantidad de pack de opciones y modificar rápidamente la personalización tienen un servicio de atención que atiende rápidamente

D´ León C&A

Oct 18, 2024  on Shopify

La acabo de descargar y hasta ahora todo super bien! es super fácil de utilizar, muy intuitiva y el precio mensual me parece justo para lo que ofrece, tuve un pequeño problema con mi primer conjunto de productos, pero contacte con el equipo de soporte para solicitar ayuda y Helen me atendió muy rápido y me ayudó a resolver mi problema de igual forma muy rápida y eficientemente.

Go2Stickers

Oct 17, 2024  on Shopify

It's so easy to use compared to the app I was using previously. No need for coding and all at the theme page. the only downside is, I need to rely on the Globo team to help customize the widget to blend with my website, it can't be done alone. Thank you anyway!

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