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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,502)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

scooterkingorlando.com

Dec 01, 2024  on Shopify

Helen was great helping me with an issue Product support is great Have done over 1m in sales using their app

Chargify

Dec 01, 2024  on Shopify

I had a few issues with the app, but Helen from customer support was very helpful and managed to resolve them effectively.

lovedollsenpai

Dec 01, 2024  on Shopify

I really like that over the years they've taken customer suggestions and continually improved the product. Support is always great to work with and helpful. Helen is a great example of their excellent support. Answered questions quickly and accurately in the included chat. A+ as a company.

The Other Way Studio

Dec 01, 2024  on Shopify

I make rings, I needed to be able to offer these rings in different sizes. I inlay these rings with local beach sand. I needed to be able to offer each size ring with each beach sand. This caused shopify to decide that the inventory for each ring size was governed by the amount of sand options available. This app, just the free option has enabled me to have the correct inventory displaying which I couldn't do with Shopify alone. I asked for some help as things were displaying a little differently via preview and live but the agent, Mike helped me out quickly and efficiently, thanks Mike!

Mr. Inappropriate

Nov 30, 2024  on Shopify

I have been using this app for a while now, actually a couple of apps by this company, and they really are amazing. Not only is the software great - they just work as they should have all the flexibility that you'd need and are reliable, but also the support is amazing. Whenever I've contacted them, they've gone out of their way to help, and always totally understood what it is I'm asking for, and always sorted it. Every time. Today I've been speaking with David, and as always, perfect service. Thank you guys!

ÉCLAIR JEWEL

Nov 28, 2024  on Shopify

Merci beaucoup pour l'aide que m'a apporter Rosie. GLOBO est facile a utiliser et pratique, je recommande

magiccuddles

Nov 28, 2024  on Shopify

Excellent customer support and they fix any issue you might face in a very professional and detailed way.

Mediriser

Nov 28, 2024  on Shopify

The support is amazing! They always respond quickly and solve any challenges we face while creating the best add-ons for an outstanding customer experience. Mainly we are working with Helen. If something doesn't work or if we have ideas for improving an optional add-on, shecustomize it for us. That's fantastic! Our team truly appreciates her and all Globo Product team!

The Certified Collection

Nov 28, 2024  on Shopify

Was having issues getting products to add to cart, Rosie was able to assist me with correcting the issue .. all fixed. THANKS!

Up North Attachments

Nov 27, 2024  on Shopify

I do recommend this app the free version provided me with the additional options fields to list my products significantly easier. I did need to reach out for support and they assisted me immediately.

Emma & Olivia

Nov 27, 2024  on Shopify

this application is simple and easy to use plus it is possible to receive help in real time. I had a problem and Rosie helped me. Thank you

CLINTS Inc

Nov 27, 2024  on Shopify

Mike was very helpful I had an issue with Shopify not allowing me to add more than 100 variants and Globo was the perfect platform to fix this. The only issue I had was Globo does not allow you to have more than one option if you require option this can be a barrier

Sam Surin 1989

Nov 27, 2024  on Shopify

Very easy to edit features and it has a video tutorial. Would be great if it can do more like apply the images in the order copy. Support is also very helpful and accomodating.

Milkie & Co

Nov 27, 2024  on Shopify

Love how easy it is to use the app for product options and variations. Service is also 10/10 when I reached out for some help. 10/10 would recommend!

The Bling Haven

Nov 27, 2024  on Shopify

The customer service is phenominal! Mike is fantastic, so happy with this app and the service especially!

AGUGU

Nov 26, 2024  on Shopify

Rosie from Globo was extremely helpful. She did everything I wanted extremely fast! High Recommended

Japanese Food Craftsman Shop

Nov 26, 2024  on Shopify

Great and easy to use app, and I love the different designs for product options! We encountered a few problems in how the app was displayed in our theme at first, but the customer support immediately supported us and made the adjustments - and no it's perfect! Thank you so much!

Tampa Jigging Company

Nov 26, 2024  on Shopify

It is a great way to create additional sales. Customer service was attentive and easy to work with.

work it towels

Nov 25, 2024  on Shopify

We've had a couple of issues with featured products, and Helen has been extremely helpful with everything. We sincerely appreciate her prompt attention to our needs- and her patience! (We're creative types who simply do not want to spend a lot of time on tech concerns, so this kind of customer service is ideal).

PIMAH

Nov 25, 2024  on Shopify

Très bon service client, j'avais un soucis avec une des options et mon problème a été vite résolu. Application très bien, y compris la version gratuite pour la personnalisation de vos produits.

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