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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,502)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Cacaoloves.me

Nov 25, 2024  on Shopify

We were looking for an app which gives us more option for our product section. Finally we've found it with Globo Product Options. This is really easy to use and has many options. The support is amazing - fast, professional and friendly. Highly recommended :)

100Little Moments

Nov 25, 2024  on Shopify

アプリは改善の必要がある部分は色々ありますが、サポート体制が素晴らしく大体の問題は24時間以内に解決してくれます。基本的には大変使いやすいです。

DIY Garden Homes

Nov 24, 2024  on Shopify

A great app, fairly easy to use, a little manual, but does the job. However, what has given me a real 5* experience is the customer service and technical support that they provide. I have spoken with 2 excellent customer service agents, Helen and David, who have both gone above and beyond, helping me understand how it all works and providing solutions that I'd otherwise have to hire an experienced developer to help me with. Give them both a raise!

Keramikwerkstatt Johanna Brückner

Nov 24, 2024  on Shopify

Bei Produkten, die in verschiedenen Variationen erhältlich sind, ist diese App eine großartige Unterstützung. Ich bin damit sehr zufrieden und kann die App wärmstens weiterempfehlen!

Logo Signs

Nov 24, 2024  on Shopify

A fantastic and incredibly useful application! The support team is always helpful and polite. Highly recommend!

Mazlify.cz

Nov 24, 2024  on Shopify

Useful app, happy with it so far! Had a good experience with their customer support (Helen) too, so I would recommend it if you’re looking for a way to handle your product options and add-ons.

Rubbertwunkstore

Nov 21, 2024  on Shopify

Fast, precise and great service. Thank you Helen I’m using multiple Globo apps and I’m very happy with

My Store

Nov 21, 2024  on Shopify

Amazing product very simple to use awesome support Jay was extremely fast and prompt. There absolutely no delay and very present and knowledgeable of function. It helps when support is awesome just as the sales. Sometimes you go with a product because of amazing sales review but hardly find just as good support. Here is one right here 100% recommend to anyone in need of their product.

Jaclyn Nicole

Nov 21, 2024  on Shopify

I've labored over finding a way to add options without creating a thousand new variants/sku's in shopify's native controls but still haven't found a way. Globo has been a lifesaver for a work around for adding ring sizes and chain lengths and upgrades without having to manage extra inventory. And when I had a request Customer Service was amazing and so accommodating!

Krakra24.pl

Nov 21, 2024  on Shopify

Very helpful, awesome support, service is reliability and efficiency of operation, I highly recommend it!

Elsa Babe

Nov 20, 2024  on Shopify

It's functional and I am able to get what I want for my website. Thanks Rosie for the kind assistance!!

Howdy Honey Homestead

Nov 19, 2024  on Shopify

This app is so easy to use & the customer support is SO fast! I had a customer support agent (Helen specifically) reach out within an hour or so and had my question fully resolved!! My customers love how easy this app is for them to navigate & it saves me SO much time as a shop owner!! Cannot say enough good things about this app & company !!

269 Design LLC

Nov 19, 2024  on Shopify

I had an issue with the selected options not showing when a customer checked out. Rosie did an excellent job fixing it for me quickly!

WiggleMunch

Nov 19, 2024  on Shopify

Great customer service! Really helped me out a lot. Especially when I have little knowledge. My issue was quite technical, however this was made easy for me with step by step instructions and fast responses. Thanks a lot Helen! You was really helpful throughout.

With

Nov 19, 2024  on Shopify

The team at Globo is amazing, quick help and they Have been able to solve all of my problems so far! Highly recommend!

The Roman Catholic Store

Nov 19, 2024  on Shopify

The app is decent, but the customer support is extremely disappointing. When I reached out about the price add-on feature being unavailable, the response I received was unclear and unhelpful. Without the price add-on, the app became unusable, and I had no choice but to uninstall it.

Aegerter Tiernahrung

Nov 19, 2024  on Shopify

Globo liefert wirklich durchdachte Software. Auch dieses Tool ist (inklusive kostenlosem Set für minimalem Einsatz) gute Arbeit. // Globo provides really well thought-out software. This tool (including a free set for minimal use) is also good work.

miyabi

Nov 19, 2024  on Shopify

The multilingual support was one of the deciding factors in my decision to install it. The basic operation is simple, but if I have any questions they respond immediately. Thank you so much, Rosie!

The Bling Haven

Nov 19, 2024  on Shopify

The customer service is phenominal! This is the 3rd night that Rosie has helped me and created option sets for me. So happy with this app and the service especially!

Creative Mummy

Nov 18, 2024  on Shopify

Helen had assisted me, and the service provided was very good. She fixed all my issues very quick. Had sent an email late at night and the next morning everything was solved! Thank you very much !

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