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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,502)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Basingstoke

Nov 06, 2024  on Shopify

Jay was very helpful when I had some questions around customisation of the widget. He dealt with my request very quickly and was very friendly!

Exotica

Nov 06, 2024  on Shopify

We’re incredibly grateful for Rosie's hard work and the fantastic results! We had a challenging set of custom options that we thought would never work, but Rosie managed to make it happen! She went above and beyond to tailor the features to our exact needs, showing exceptional skill and dedication throughout the process.

Blesolina

Nov 05, 2024  on Shopify

I am very satisfied with the app, as well as with the customer service. My problem was quickly resolved.

NJbijoux

Nov 05, 2024  on Shopify

The app is great, i have been using it for over a year. I had a small issue recently but it was quickly resolved by the support team especially Helen. I highly recommend it.

Abc Embroidery

Nov 05, 2024  on Shopify

Helen customised the layout for me to match the theme of our shopify. Fast, great communication. Thank you so much Helen!

MakeMeABook

Nov 04, 2024  on Shopify

The app itself is quite flexible - we have quite a specific use case and it almost perfectly covers it. But mostly appreciate the customer support, happy to help to set up some customization

Swiss Cake Toppers

Nov 04, 2024  on Shopify

highly recommended. i was also helped very quickly with the free subscription and a perfect solution was found. The app works great and the support is always available. Thank you Jay for your help!

Giftsidear

Nov 04, 2024  on Shopify

Helen helped me solve a very important problem. Thank you very much. The service is very good and patient. I highly recommend this app. I have been using it for a long time.

Nery McAlister's Boutique

Nov 04, 2024  on Shopify

Quick respond. Kind, listened, answered all my questions. I appreciate all your help. Stay blessed! And continue to help others!!! Helen, keep up the great work!!!!

Altcultures

Nov 04, 2024  on Shopify

Been liking the app so far. Have only been using it for a month but definitely an upgrade from the previous one I've been using. Super easy to contact someone. I have been able to get a hold of a live cha person in under 5 minutes.

TUNAY.CO

Nov 04, 2024  on Shopify

Hello, today I have received many messages from my customers that the photos are not uploaded, I tried it myself but the file upload feature does not work, I lost dozens of sales due to this situation, please fix the problem as soon as possible.

SignExperts

Nov 04, 2024  on Shopify

Customer service was very helpful and solved the problem without any problem, it's great!(Thank you Helen.)

My Store

Nov 04, 2024  on Shopify

Rosie was absolutely phenomenal! This was my first time ever having to request assistance via chat from an app within Shopify. She walked me through every step of the way and was very patient. I would highly recommend chat services from her again.

Corey Paul Golf

Nov 03, 2024  on Shopify

Extremely responsive and helpful customer service. I chatted with Rosie because I needed help formatting some of my options and I couldn't figure out how to do it on my own. She had it fixed within minutes!

TianaLuxe

Oct 31, 2024  on Shopify

I have used Globo Product Options on multiple sites. Excellent product and customer service is top notch. Highly Recommend!

Downtown Juliet

Oct 31, 2024  on Shopify

Very good. After comparing several apps for variant, I choose this one. When you go demo page, you can find demo site based on your business sector, and it looks very good. Plus, I choose this app because it has pop-up & modal option. I guess others don't have this option. Have great expectation on this app. Thanks for great service.

Sena Online Store EU

Oct 30, 2024  on Shopify

Globo’s support is top-notch. I reached out, and Helen and their engineering team helped me right away. I strongly recommend the app.

OnlyInboards

Oct 30, 2024  on Shopify

The support is top notch. I was provided a video explanation of how to set up my product which was super helpful. I think the app is just what I needed and hope the support continues to be this good!

Enlighten Jiu Jitsu

Oct 30, 2024  on Shopify

This product is a great solution when selling customized product. The product support team has been fantastic and helped me with a couple of questions/ issues I’ve had and managed to resolve them quickly each time!

PortaKeeper LLC

Oct 29, 2024  on Shopify

We use on 3 stores. Takes a second to figure out, but really quite easy. Customer support very good, always has things taken care of within 24 hours or less.

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