"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.
Key Strengths
Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
User-friendly interface with a wide range of customization options.
Effective handling of product variant customization, essential for stores with extensive options.
Easy integration and quick problem resolution.
Scalable features include CSV import capabilities and integration with Shopify product variants.
Common Concerns
Free version limitations and confusion surrounding upgrades.
Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
Complex initial setup for some users, necessitating time and support for full utilization.
Final Thoughts
Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.
Baby Island Shop
Sep 13, 2024
on
Shopify
Ottima assistenza nell'apportare modifiche personalizzate per adeguarlo allo stile del sito, efficiente e veloce.
L'app permette di inserire molte opzioni come testo nome, immagini da selezionare, un sacco di opzioni di personalizzazione in modo semplice e chiaro, costi per il piano di abbonamento accessibili anche a chi sta appena iniziando.
GoodGirl Custom Designs
Sep 12, 2024
on
Shopify
Just got this app but loving it so far. I'm 62 years old and not very tech saavy. Globo has been very gracious and patient in my learning curve so far. They adjusted the app to integrate with my theme and it blends seemlessly into the product page. Mike has been very professional and helpful and customer service is fast. I'm in the U.S. and have found with other apps that they are not available when I'm up and working. I love that Globo is right there when I need help. As I work with them, I promise to come back and make updates to my review. But, for now they would get 6+ stars frome me and i highly recommend them for you too.
OHZO By J Jewellery
Sep 12, 2024
on
Shopify
I’ve had customers tell me they couldn’t add items to their cart—not the ones managed by the app, but I was able to add the items myself. I contacted a Shopify expert, and it turns out the Globo app was blocking items from being added to the cart. I disabled the app, and the issue was resolved immediately for the other items. I’ve now deleted the app, and they definitely need to improve it. It seems this issue had been happening for a few days, which explains why my sales dropped by about 30% since integrating the app. watch out to be risked
Skoshie & Friends
Sep 11, 2024
on
Shopify
I've been trying to figure out how to be able to add more variants WITHOUT increasing the inventory quantity, and this app is EXACTLY what I was looking for!
I thought I ran into an issue (which ended up being user error) and spoke with Rosie on the live chat and she was very responsive and friendly.
Excited I found this app!
Leviathan Artworks
Sep 11, 2024
on
Shopify
The app has been very useful in enhancing my product pages. If there are any issues their customer service is great and works fast.
cove
Sep 11, 2024
on
Shopify
We've just downloaded the app and had a couple of questions. They were answered straight away and resolved instantly. Great start!
franceparacord
Sep 11, 2024
on
Shopify
I encountered a connexion problem for my first set up and the service was so quick to answer. Special big thanks to Helen ! I really appreciate her professional skills and kindness to solve my issue :)
This app seems so useful, I can't wait to dive more into it for my customers website.
Fantastick
Sep 11, 2024
on
Shopify
The support is superb, Helen helped me and did a fantastic job in 10 min. Kudos to the whole team for the great product and support.
JOSEPH AND STACEY
Sep 11, 2024
on
Shopify
We've been using this app for a long time, and there's no better app for product customization.
Also, they are very grateful for solving my question quickly and quickly.
I recommend this app to everyone.
TAMARUSAN
Sep 11, 2024
on
Shopify
Once set up it is easy. Support is also very helpful. I like it very much. Thank you for everything.
My Store
Sep 10, 2024
on
Shopify
Helen who assisted me in Live Chat was available to help me with all any questions and problem-solving inquiries to help me make my store options feel more personalized, and helpful to potential customers :)
Lolas Leads
Sep 10, 2024
on
Shopify
We have just begun to integrate a selected amount of products with Globo Product Options on their free plan. It works so well for the variant options our product offers, I contacted support to ask if they could change the colour of the drop down menu and was put in the hands of Helen who was extremely helpful and speedy with our request. Very happy with this supportive service and look forward to further working with this app.
SelfGem
Sep 10, 2024
on
Shopify
Long time customer here, they always solve any inquiries I have, and ofcourse the app suits my needs. Thanks Helen.
Nur by Meshal
Sep 10, 2024
on
Shopify
Best experience with Helen. She would respond fast and share resources to help me with my issues. Could you give her a raise right now
Graphic Threads
Sep 10, 2024
on
Shopify
Very useful for our business. Anytime we have had issues with it customer support has been extremely helpful. Recently we had help from Helen who quickly fixed the issue we were having with our product.
Naloop - Super Natural Care
Sep 10, 2024
on
Shopify
The app works very well. I have 5 product configurators on our site, all of which work perfectly. The support team has helped me several times to improve the whole thing visually. Mike is very helpful and the team is extremely reliable. I can highly recommend the app.
Coxo Vanessa
Sep 09, 2024
on
Shopify
I have been using the app for quite a while and the functions are great. Their support is efficient and quick to fix any issues too!
ONstore
Sep 09, 2024
on
Shopify
It's one of the most flexible apps i found on the store, and customer service answers fast even on the free version! Thanks to Rosie for her help setting up the cross sells!
Pride and Pronouns
Sep 09, 2024
on
Shopify
Really good customer service. I am not very knowledgeable when it comes to anything online, but I used the chat feature and got through to Helen who helped me with everything I needed. She was really patient and sent screenshots to show me where I could find options etc. Really impressed.
Reine’ionnaise
Sep 08, 2024
on
Shopify
Un grand merci à Rosie de Globo pour sa réactivité et son professionnalisme. En moins de 5 minutes, elle a résolu mon problème de manière efficace.