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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,218)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Critter Lane

Aug 28, 2024  on Shopify

Not only a great customization app but their customer service is next level. Just interacted with Helen and as per usual, responses were prompt, helpful, and always courteous. I am a life-long member.

Grayonet

Aug 28, 2024  on Shopify

I will recommend it because it makes variants available to the user so they can diversify their product

Charlay Creations

Aug 28, 2024  on Shopify

Worked perfectly to add multi colour, multi choice swatches to my checkout and the customer service was next level (I would steal Rosie and hire her for my team in a second :)

Frozen Service EU

Aug 27, 2024  on Shopify

We tried using variants and other options native to shopify to try to achieve what we were looking for with a product that requires alot of info from a customer but couldnt quite get there - I then found this app and it was the perfect solution. Easy to setup and heaps of great options, we now use this on multiple stores for different types of products. Support is also great whether it be for a design or technical issue, they are always fast to respond and get things sorted - shout out to Helen who has helped me out a few times with this app and always does a great job.

Reslides GmbH

Aug 26, 2024  on Shopify

The app works really well and Helen from the support team always knows an solution for our problems.

Mishka Bakery

Aug 26, 2024  on Shopify

Great app, really offers a lot and you can customize everything you need to. Also great customer support, they respond immediately! Highly recommend!

HK Party Food

Aug 25, 2024  on Shopify

Easy to use, highly customizable, and the customer support (shoutout to Rosie!) is fantastic. I highly recommend this app to any Shopify store owner.

ATTARWALAS

Aug 25, 2024  on Shopify

There chatbot and their service was really very fast, helpful and fantastic. Helen's service was amazing. I appreciate

Jacket Hunter

Aug 25, 2024  on Shopify

Customer service was quick to respond and solve my issue however the bug on the app needs to be sorted. Having to reset the server is not a solution and not knowing why it happens means it will happen again.

GiftShop.lu

Aug 25, 2024  on Shopify

I had an issue because the Textbox did Not appear on the Product page. I got instant help. Helen was very Nice and resolved the Problem instantly. Thanks Helen it was a pleasure working with you.

Patte sur Mesure

Aug 23, 2024  on Shopify

I have been using Globo for a few weeks now and I am very satisfied, lots of customization options, easy to use, but most importantly: they listen when you have a problem, especially Helen who helped me a lot! Simply the best app for variants

The Flower Food Company

Aug 22, 2024  on Shopify

I'm not super tech-savvy, but Helen was amazing and helped me get my shop set up with the app. Once she worked her magic, it was easy to use. Thanks!!

Nation Sport

Aug 22, 2024  on Shopify

Very nice support from Helen and the Globo theme. Proactive, identifies issues I'm not even aware and implements ways to fix that issue for us. 5* all day long

Lake's Looks

Aug 20, 2024  on Shopify

This app works great for the most part. Every once in a while I have issues. Customer service is great but the time zone difference made it take a while not that that can be helped. Still overall satisfied and had a great experience with Helen.

Bender Gloves

Aug 20, 2024  on Shopify

Excellent communication, fast response time. We reached out to Helen with an issue and was fixed in no time.

Burger Time

Aug 20, 2024  on Shopify

Review for Helen I recently worked with Helen and she was fantastic. Right from the start, you could tell she really knows her stuff and has an eye for the little details. Helen’s communication was spot on, clear, easy to understand, and always on time. Whether it was a tricky project or just a quick question, she had practical answers that kept everything on track. What really stood out was her energy and enthusiasm. She tackled every task with real passion, which was contagious and helped us get some great results. So much so that this is the first review I have ever left online. Ever. She honestly went above and beyond my expectations - quite literally the best customer service rep I have had the great pleasure in receiving assistance from. ⭐⭐⭐⭐⭐

Original Book Works

Aug 20, 2024  on Shopify

Absolutely amazing app - has been a lifesaver for our personalised product range. The conditional logic rules in particular are great for cleaning up the UI whilst having multiple options. Great support too - Helen has been very helpful with any requests we've had.

ShirtPic.com

Aug 19, 2024  on Shopify

Rosie helped with all concerns I had in maximizing this app for my website. It was a pleasure and I appreciate it.

Vintage11

Aug 19, 2024  on Shopify

The team at Globo were incredibly helpful. They responded quickly to my issue and worked remotely to solve the problem. Wonderful service. Highly reccommend these guys.

ליאוני

Aug 19, 2024  on Shopify

These are the things that make an outstanding product! Excellent app - It had 100% of what we wanted and even more. It allows very complex option creation and even has conditional logic. Excellent support- I was surprised how fast it all happened, Helen from the support answered my questions in no time!

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