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Customer reviews: Globo Product Options, Variant

Develop by Shopify

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (3,561)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Jenny Stitches Fabrics

Jun 13, 2025  on Shopify

Customer service is excellent, Helen answered my queries quickly and effectively - really impressed!

Scale Suspension

Jun 12, 2025  on Shopify

Great support. Always willing to help right away to ensure we get the look we are looking for. Gemma was a great help!

Magibly.com

Jun 12, 2025  on Shopify

We’ve tried many product customization apps, but Globo is by far the best. It was easy to set up and gave us full control over how we wanted our product options to work including rules that show or hide options and extra paid features. It also matched our store design perfectly. The best part is the amazing support team. Whenever we had a question or needed help, they responded quickly and were super helpful. Big thanks to Gemma for being so friendly and clear! This app is perfect! Thank you!

Framing & Display

Jun 12, 2025  on Shopify

Used the free version of this app for years. Needed to update some text and was told that I would have to upgrade to a paid version because 'Date Time' field was now a paid feature. In the end they did me a favour because I switched to King which is better and 100% free.

rn interiors

Jun 12, 2025  on Shopify

Outstanding Customer Support! The team was responsive, knowledgeable, and genuinely helpful. They resolved my issue quickly and with professionalism. Highly recommend their service!

Linen Effect

Jun 12, 2025  on Shopify

Work-around Shopify's variant limit. I use this app to display different variants for my business, well over 300, and it works perfectly! The customer support agent, Helen, jumped in quickly and resolved the issues I had for me. I am so grateful!!!!!!

Barce Shop

Jun 12, 2025  on Shopify

Llevaba un tiempo buscando una app que me permitiese hacer mix and match para que mis clientes se pudiesen hacer sus packs personalizados de postales y esta app es perfecta. Además, el chat de ayuda es super útil. Helen no solo me ayudó a instalar la app bien, sino que además me lo puso todo bonito con mis colores y mis tipos. 100% recomendada!

FundaStyle

Jun 12, 2025  on Shopify

Good app, better customer service. Problem solved in less than 2 minutes. I'm really happy with this app. Thanks

Wood With Words

Jun 11, 2025  on Shopify

Fantastic customer service. Kylie helped me fix up a font issue so that the options align perfectly with my shop theme. Prompt attention was much appreciated.

Fantôme

Jun 10, 2025  on Shopify

After trying several other expensive apps that promised more features, I returned to Globo as it is easy to set up and reliable, with just as many customizations. Extremely responsive and helpful support, Gemma solved my special request super quickly!

American Ruffneck Collars

Jun 10, 2025  on Shopify

Had some issues with my products, which were my fault entering all the information and was getting completely frustrated! Rosie and her team had me up and running within an hour. Before I called, none of my items would go to cart but they identified and corrected the issues and fixed me up! Thank God for them! Also the next morning I had one more issue that Emma and her team took care of as well. Great customer service on this app! Glad I reached out cause it saved me tons of time!

Super Stanchy Customs

Jun 10, 2025  on Shopify

App works great for custom options, custom colors and high variant combo products! The Live Chat has been very helpful as well, Helen was able to sort out a conditional formatting issue super fast, after hours!

Ola Särén Design

Jun 09, 2025  on Shopify

So grateful for globo plugin! I can make the choices visually beautiful and easy for the customer. I needed some personal configurations - the support was really really great!

Ashwood Studios

Jun 09, 2025  on Shopify

great customer support, always very responsive and happy to help or even do some research in problems I had, matching this with my POD apps. Would highly recommend!

Pupsicles

Jun 09, 2025  on Shopify

This app helped me a lot with my problem of having more than 3 variants! It also has options for having swatches and multiple options available for customers. Their customer rep, Rosie, was also such a big help to me navigating their app and i was able to create my options with ease. Thank you!

EngraveMyWay

Jun 09, 2025  on Shopify

This app offers alot of different features to customize your store! I use it for almost every of my product. And if you have any questions, the support team is very quick to respond. Very friendly people!

Storm by Montecristi

Jun 09, 2025  on Shopify

Great app. Easy to setup and integrate. And their customer service is terrific and super responsive.

AZDesignz

Jun 07, 2025  on Shopify

The ap is easy to use and understand. I am a beginner when it came to shopify and shopify aps and I chose one before this one I could not understand. This one was easy to get going. The number of ways I can list the options for my products is amazing, photos, color swatches, lists, check boxes, people can upload photos, insert text, etc ... I can change prices depending on the different add ons. I have had some issues and I am not sure if it was my fault or the aps fault but I can say that customer service got my emails and overnight (we are not in the same time zone) had the issue fixed for me and all I had to do was grant them access to my store real quick. Always professional, empathetic and fast! My only critique is the way the orders print out. I wish it was formatted different. It can be a little hard to understand, and the printout for the customer cant really be used, things just do not show up in an easy to understand manner for the customer which causes confusion if they forgot what they bought (yes, they sometimes forget lol). Again, I may be doing something incorrect so I still give them 5stars.

Halifax Tides FC

Jun 06, 2025  on Shopify

I just want to say a huge thank you to Gemma for digging in and helping me find a solution with the Globo Product Options app for Shopify. I was stuck trying to figure out how to properly configure conditional logic for different product sizes and flavor selections, and Gemma went above and beyond to not only understand the issue but walk me through a solution step by step. Thanks to her, the setup now works exactly how I need it to.

BenOptical

Jun 05, 2025  on Shopify

The team was very helpful and answered my questions very fast to help me customize the app for my business needs. Great customer experience!

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