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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,503)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Metal Crafted Jewelry

Sep 26, 2024  on Shopify

This has to be one the easiest and most straight forward options app available for shopify. When I did need help the customer support was very quick to respond. I had the pleasure of Helen assisting me and she fixed my problem in less then an hour. I highly recommend this app.

Dart Cabinet Design

Sep 26, 2024  on Shopify

Would highly not recommend. Look for a different company that stands by their product. We set everything up correctly on our website. Because of a glitch in THEIR software not being compatible with a feature on shopify they gave away thousands of dollars of product away for free. When I contacted them about the issue they offered a measly 15% discount off the subscription price. A whole $15 dollars compared to the thousands that I lost because of their mistake. Im lucky I caught it when I did. They also couldn't guarantee that this wouldn't happen again either. They clearly don't stand by their products and don't care about customers whatsoever. They just want your money

iPetDesign Company

Sep 26, 2024  on Shopify

Good support. However, it would be great if the user could change the size of the buttons by themselves.

PrintYourCard

Sep 26, 2024  on Shopify

I contacted Globo Product Options support because I use two different colors. Mike and Helen helped me fulfill my custom request within 24 hours. That's what I call a very good experience. I can only recommend Globo Product Options.

WarWood.Shop

Sep 25, 2024  on Shopify

Very impressed at the moment,, Just started my first Shopify account and this app is perfect for I need - Help desk have been brilliant, Helen in particular- very quick to respond and no messing about -Its great to deal with Humans in this day and age... so I guess that's a good sign- so very happy at the moment. Thanks

Awareness Avenue Jewelry LLC

Sep 25, 2024  on Shopify

Definitely the best personalizer app I have worked with. Support was great, ask for Helen, she was definitely the best rep I spoke to. Thanks guys.

Lolas Leads

Sep 25, 2024  on Shopify

Great App!!!Fr and Exceptional support - honestly the best support I have experienced online for the free version I am using. Rosie and Quang have been super helpful with my multiple request in altering our code for Globo! A real asset to our new product, very appreciative! We have just begun to integrate a selected amount of products with Globo Product Options on their free plan. It works so well for the variant options our product offers, I contacted support to ask if they could change the colour of the drop down menu and was put in the hands of Helen who was extremely helpful and speedy with our request. Very happy with this supportive service and look forward to further working with this app.

Loop

Sep 25, 2024  on Shopify

The app is great for its purpose and has many nice features. What's even better than that is the customer service. Very responsive and will help you get whatever you need done!

Laurus Milano

Sep 25, 2024  on Shopify

Ottima App per aggiungere tante varianti ai prodotti! Il servizio clienti è fantastico, rispondono subito alle richieste, e in più mi hanno modificato l'app su mia richiesta per avere qualche particolarità in più, se si dovessero riscontrare problemi, sono sempre pronti ad aiutarti, anche per una semplice domanda! Grazie mille ragazzi siete fantastici!

La bande à Jerry

Sep 25, 2024  on Shopify

Really great app and customer service! Helen is really sympathic and professionnal, all my issues were briefly fixed. I recommend

Nilly Candle

Sep 24, 2024  on Shopify

Helen a compris rapidement ma demande et a pris le relais dans l'exécution de ma demande ! clair, rapide et efficace. Merci beaucoup !

Cindy Pretorius

Sep 24, 2024  on Shopify

The customer service is fantastic. Rest assured if you need any help, they will be there to help thoroughly. I’ve tried other apps and their “help” was appalling honestly. So far Rosie and Mike has helped me and, thank you for EXCELLENT CUSTOMER SERVICE

Artigiano Del Libro

Sep 23, 2024  on Shopify

L' app è veramente rapida e intuitiva. Ma il meglio è venuto dopo. Quando ho avuto bisogno di fare una modifica ho scritto al servizio clienti e Helen, molto zelante, mi ha aiutato nel giro di pochi minuti. 10 e lode.

Tixhub

Sep 23, 2024  on Shopify

Great techincal support from Helen assisted within seconds and knew exactly what I was needed and helped out

Leather Hero Australia

Sep 23, 2024  on Shopify

We are only at the setup stage with this app but the support has been exceptional and the functionality of the app appears to be equally impressive. It looks good and does what we need. Thank you!

Sweet Cotten Tails

Sep 23, 2024  on Shopify

Very easy to use Customer Service is fabulous, and they always respond quickly. Helen resolved my problem within the same day

Juniper & Maple

Sep 22, 2024  on Shopify

Does exactly what i need and customer service is always easily available and get back quick with a solution, that's all a business owner needs!

SuccesPlanner DE

Sep 22, 2024  on Shopify

We needed more options for our products than the standard 3 from Shopify. It works great, and the helpdesk is on-point (when you are a beginner like me, this helps to speed up the process). It feels smooth!

Crafty Construct

Sep 22, 2024  on Shopify

Very useful app. Just the right fit for my door-selling business. Also, the support team is very friendly and quick to reply. Shoutout to Helen :)

The Tailored Tales

Sep 22, 2024  on Shopify

The support is amazing. I got Helen to help me out with all my questions and she did it super fast and super comprehensively. The app also works really well - good options

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