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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (2,908)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Krakra24.pl

Nov 21, 2024  on Shopify

Very helpful, awesome support, service is reliability and efficiency of operation, I highly recommend it!

Elsa Babe

Nov 20, 2024  on Shopify

It's functional and I am able to get what I want for my website. Thanks Rosie for the kind assistance!!

Howdy Honey Homestead

Nov 19, 2024  on Shopify

This app is so easy to use & the customer support is SO fast! I had a customer support agent (Helen specifically) reach out within an hour or so and had my question fully resolved!! My customers love how easy this app is for them to navigate & it saves me SO much time as a shop owner!! Cannot say enough good things about this app & company !!

269 Design LLC

Nov 19, 2024  on Shopify

I had an issue with the selected options not showing when a customer checked out. Rosie did an excellent job fixing it for me quickly!

WiggleMunch

Nov 19, 2024  on Shopify

Great customer service! Really helped me out a lot. Especially when I have little knowledge. My issue was quite technical, however this was made easy for me with step by step instructions and fast responses. Thanks a lot Helen! You was really helpful throughout.

With

Nov 19, 2024  on Shopify

The team at Globo is amazing, quick help and they Have been able to solve all of my problems so far! Highly recommend!

The Roman Catholic Store

Nov 19, 2024  on Shopify

The app is decent, but the customer support is extremely disappointing. When I reached out about the price add-on feature being unavailable, the response I received was unclear and unhelpful. Without the price add-on, the app became unusable, and I had no choice but to uninstall it.

Aegerter Tiernahrung

Nov 19, 2024  on Shopify

Globo liefert wirklich durchdachte Software. Auch dieses Tool ist (inklusive kostenlosem Set für minimalem Einsatz) gute Arbeit. // Globo provides really well thought-out software. This tool (including a free set for minimal use) is also good work.

miyabi

Nov 19, 2024  on Shopify

The multilingual support was one of the deciding factors in my decision to install it. The basic operation is simple, but if I have any questions they respond immediately. Thank you so much, Rosie!

The Bling Haven

Nov 19, 2024  on Shopify

The customer service is phenominal! This is the 3rd night that Rosie has helped me and created option sets for me. So happy with this app and the service especially!

Creative Mummy

Nov 18, 2024  on Shopify

Helen had assisted me, and the service provided was very good. She fixed all my issues very quick. Had sent an email late at night and the next morning everything was solved! Thank you very much !

B Street Creatives

Nov 18, 2024  on Shopify

Very easy to use, and when I ran into a snag (of no fault to the app), it was extremely easy to reach the support team and get the help I needed very quickly. Very pleased with the app and customer support.

bradenkorus

Nov 18, 2024  on Shopify

Took them like 2-3 hours to get back to my request. That being said, Rosie was super helpful and kind. I do wish their response was faster, as I sometimes get immediate responses with other apps but I understand.

Brooklin Clothing Co

Nov 18, 2024  on Shopify

The app had a slight delay while I was typing some variants. I also missed a key element (hitting save) to get my product options to be on the website. Hit the live chat and it was figured out in about 2 seconds. UPDATE: I messed up again. And Rosie was to the rescue AGAIN. The customer support is truly amazing

Plexi’Art

Nov 18, 2024  on Shopify

Super application ! Service client au top et très rapide je recommande à 100% La version gratuite est très bien !

Daisy Mae Collection

Nov 17, 2024  on Shopify

I really enjoy using this app. Makes it easy to add my colour swatches and allow customers to easily select options when ordering. Highly recommend and the support is great. They were able to quickly help on request

SARFÜM

Nov 17, 2024  on Shopify

Die App ist echt super und hat viele tolle Funktionen! Aber das Beste ist der Support, vor allem Rosie. Sie ist total nett und hilft immer schnell weiter. Dank ihr fühlt man sich richtig gut aufgehoben. Danke, Rosie!

Inland Leather Co

Nov 17, 2024  on Shopify

The support team has been great. They got back to me ASAP via Live Chat. All issues were resolved right away. Easy to use app and configures easily with many themes.

Drifterz

Nov 17, 2024  on Shopify

Good customer service, but I am changing my rating from 5 stars to 1 star because the app isn't even compatible with the cart drawer, which is an important feature for reducing friction for customers and maximizing the conversion rate. When a customer tries to add an item to their cart, the cart breaks and stops working. And they don't know how to solve the problem. They suggest redirecting directly to the cart page, which isn't an interesting solution for my store, which has a lot of items. This adds a lot of friction for customers, who then have to leave the cart page to go back to the product page and other pages. This is very disapointing What's more, the chat with support is reset everyday. Therefore you can't see your previous conversations. And you don't even receive messages when they reply to you while you're not log in. I wouldn't recommend the application if you are perfectionist and have a store where customers want to shop multiple products A huge waste of time.

The Sweetest Touch Treats

Nov 15, 2024  on Shopify

really good app and if your ever in trouble they help you with no problems at all would highly recommend

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