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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,503)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Coxo Vanessa

Sep 09, 2024  on Shopify

I have been using the app for quite a while and the functions are great. Their support is efficient and quick to fix any issues too!

ONstore

Sep 09, 2024  on Shopify

It's one of the most flexible apps i found on the store, and customer service answers fast even on the free version! Thanks to Rosie for her help setting up the cross sells!

Pride and Pronouns

Sep 09, 2024  on Shopify

Really good customer service. I am not very knowledgeable when it comes to anything online, but I used the chat feature and got through to Helen who helped me with everything I needed. She was really patient and sent screenshots to show me where I could find options etc. Really impressed.

Reine’ionnaise

Sep 08, 2024  on Shopify

Un grand merci à Rosie de Globo pour sa réactivité et son professionnalisme. En moins de 5 minutes, elle a résolu mon problème de manière efficace.

Reeh Al Madinah

Sep 06, 2024  on Shopify

Globo Product Option is a very good app for product variation and their support team is very helpful. I strongly recommended

Träume aus Edelstahl

Sep 05, 2024  on Shopify

schnelle Antworten, extrem freundlich und das Team versucht die Wünsche genau so umzusetzen, wie wir sie brauchen. Danke schön, das ist ein toller Service. Helen und Rosie waren sehr gute Ansprechpartnerinnern.

シングルママパパ支援協会

Sep 05, 2024  on Shopify

Rosie was very helpful even for a free user like us. Very quick answers and resolutions to the point. Easy to use app. She even addressed one of the issues lietrally within a second!

TRAIL ICON

Sep 05, 2024  on Shopify

Great customer service! Always fast to respond and love the options for customization to offer custom products options

MeAndMyShadowShop

Sep 05, 2024  on Shopify

Great options for custom customer input and customer support that actually responds to your questions.

Caravan Mattresses

Sep 04, 2024  on Shopify

Outstanding Tech Support and CSS Expertise: I recently signed up for this app for my Shopify store but it required some advanced CSS styling to blend in with my current theme. I had the pleasure of working with Rosie and Quang, and I cannot speak highly enough of their exceptional service and expertise. Rosie and Quang demonstrated an extraordinary level of skill and dedication throughout our collaboration. They worked closely with me, paying meticulous attention to every detail mentioned in our communication. Their CSS expertise was evident in the outstanding results they delivered. As someone who is extremely particular and demands nothing less than perfection, I can be quite challenging to work with. Despite this, Rosie and Quang remained consistently patient, professional, and friendly. They were always willing to go the extra mile to ensure my complete satisfaction. What truly sets this pair apart is their commitment to excellence. They not only met but exceeded my high expectations at every turn. Their ability to understand and implement my vision while offering valuable suggestions was truly impressive. Based on my experience with Rosie and Quang, I wholeheartedly recommend this company. If you have any styling requests with this app, I strongly suggest requesting Rosie and Quang for top-notch results. They are undoubtedly invaluable assets to Globo. Rosie and Quang deserve the highest praise for their outstanding work. They have earned my utmost respect and gratitude. Full marks for an exceptional job well done!

Noelou

Sep 04, 2024  on Shopify

This app is amazing and working perfect. But the customer support with "Helen" was spot on. Thx again Helen!

Jaymes Paper

Sep 04, 2024  on Shopify

I highly recommend this app! I was previously using another product customization app but it had limited functionality and Globo has been incredible so far and looks seamless on my Shopify site. The customer service is absolutely amazing as well. There was a glitch in the integration on my website and Helen ensured it was resolved quickly!

Wheelie Tees

Sep 03, 2024  on Shopify

I was given a lot of help from Helen. She didn't let me be forgotten. I'm happy with the support I got. I'm not able to put my customized item in the cart for some reason, when I charge a fee for the customization. But if I leave it off it all works great. I'm very happy with how it makes my product page look.

PUT ON LOVE + MARKET

Sep 03, 2024  on Shopify

Rosie helped me so much! She was kind, quick, responsive, and so smart! Thank you for creating such an amazing experience and client support.

The Rad Mama Shop

Sep 03, 2024  on Shopify

I love that it allows me to change options for multiple products all at once instead of having to go into each product listing to change things. The customer service has been incredible since day 1 and I have had to reach out a couple times for questions and they have always been fast and helpful!

Dynacore Technologies Pte Ltd

Sep 03, 2024  on Shopify

Good customizations option, the customer service was very helpful as well. Looking forward for more design customization in the future.

AutoTecknic USA

Sep 03, 2024  on Shopify

We’ve been using Globo Product Options for sometimes now, and it has truly exceeded our expectations. It’s hands down the best app for managing product options and variants on Shopify! The app is incredibly user-friendly, making it simple to customize and configure even complex product setups. We were able to quickly get our store’s options organized without any hassle. What really sets Globo apart is their fantastic customer support. Whenever we had a question, their team was easy to get in touch with and always responsive, providing fast and effective solutions. Whether you’re a beginner or have more experience with Shopify, this app is a must-have. Highly recommend!

Harmone

Sep 03, 2024  on Shopify

We sell items with MANY variables and Globo has been great for organizing our product pages. Also, the support woman Helen was really quick to respond to my inquiry and helped solve my issue in minutes :)

Naloop - Super Natural Care

Sep 02, 2024  on Shopify

The app works well and you can manage quite well on your own. If you need help, Helen is there. She has just configured the Image Swatches for me. She worked perfectly, was quick, friendly and the communication was great. I can recommend the app and Helen's support to anyone.

MIZIZI

Sep 02, 2024  on Shopify

Extremely friendly and helpful customer service. Shoutout to Helen for the swift response and conflict resolution!

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