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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,220)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Camp Comfort Tees

Jul 09, 2024  on Shopify

Wow, I just added this app to my store. I needed help and used the Chat feature. The support agent, Helen, was the best. Not only did she explain to me what to do but actually set up the option I needed in the shop. I am blown away with this kind of customer service. She did all of this while I am still on the free plan. I can only recommend this app.

aroundalways

Jul 09, 2024  on Shopify

It's a very useful and seamless app. With a decent number of options to cater to usual shop needs. Fairly customisable and easy to set up. The prompt support from Helen and team was also useful.

Blumeez

Jul 09, 2024  on Shopify

My experience with Globo Product Options was absolutely AMAZING! It was all thanks to Rosie as she was a major help in helping me navigate and learning to setup and use this magnificent product. Thank you once again Rosie for all your help. You're the best!!!!

Anhem

Jul 08, 2024  on Shopify

I had a problem with a setting and placement and Helen was very helpful and got that sorted for me and so far everything is great

RebelSoulHatx

Jul 08, 2024  on Shopify

Incroyable support, application facile d'utilisation et pleins de variante possible. Le support chat est vraiment géniale, ils répondent de suite.

THE LOST NINE

Jul 08, 2024  on Shopify

I have been using this app in one shop for several years and now added it to a new second shop. The setup is really easy and provides a solution for various options (dropdown, text etc'). The support is amazingly quick (for example Rosie), and solves my requests and issues right away.

Macarthur Fitness Equipment

Jul 08, 2024  on Shopify

Highly recommend this app. It does exactly what it says it does and what we need. Plus the customer support is awesome. Helen gave an answer to a query almost immediately! Thanks!

iroiro by Cherry

Jul 08, 2024  on Shopify

So far having a great time with this. Just got it today after reading articles for literal hours on how to implement the new GraphQL product APIs for the 2000 variant limit into my store and coming up dry. I don't know how to code and can't afford for someone to do it for me so I found this plugin that is awesome. Originally I was thinking the free version would be enough, but I needed access to the add-on prices and had $100 in shopify app credits so I said what the heck. The new APIs are supposed to be implemented and accessible to all (without a developer storefront) by early next year, so I figure I will use it at least until then. I was having trouble trying to figure out how to hide the add-on products that are created when you make option sets so that they would only show as the in-product-page drop downs I created them for, and I went to the chat to ask about this. Within the hour Rosie from Globo added code to my store to hide them successfully. No qualms really so far, other than that I wish you could use multiple option sets on a singular product. It doesn't take that much more time to just make product specific option sets, but it would be nice to either use multiples for one product, or copy paste them onto others. I like it!

Luxano

Jul 07, 2024  on Shopify

The app is Perfect, it has evrything you need, all the options you can imagine, Custumer service is also the best, had a problem, Rosie they solved it in under 5 minutes and also gave me a quick lesson on how she did it, so its a double win for me, verry happy, very good experience.

gathurr

Jul 07, 2024  on Shopify

I have enjoyed using this app on my Shopify store. Its features and functionality are outstanding. Additionally, when I encountered an issue, the support team responded quickly and promptly resolved my problem. Special thanks to Helen. Highly recommended!

ELEVATESPORTING

Jul 06, 2024  on Shopify

So far so good. I have a few inquiries and have needed some help with a few questions. Helen was super fast with answers and help. We are still getting used to the product but we like it so far.

Demanded Supplies

Jul 06, 2024  on Shopify

My assistant was Helen, and she was very helpful and efficient in fixing the issue that I had with my store.

I&H EC STORE

Jul 06, 2024  on Shopify

Awesome App! This app is so helpful for me that wanted to create forms to sale restricted items on an online shop. I could not realize how to use some options, but Helen in Chat helped me a lot.

Flujo

Jul 04, 2024  on Shopify

I would like to have had more control over the widget as someone who is on a free plan; yet the fact that you can reach out to one of their team to change the basic look of the widget is great. I had Helen help me tody, and she was so quick and efficiently edited the widget for me while staying in contact with me via email. She was lovely and I appreciate the help!

TGraphixNY

Jul 03, 2024  on Shopify

Globo is very responsive and helpful! I was having an issue with add-on products, specifically a message stating items were no longer available and they explained the cause for the error. So far, my experience with the app and customer service has been great!

Inked Goddess Creations

Jul 03, 2024  on Shopify

It's a great app for adding multiple variants to a single product. We've been using the free version for over a year and just recently upgraded to get more features unlocked. Customer service is also great!

CUFF Copenhagen

Jul 02, 2024  on Shopify

This app is fantastic for customizing product options! It’s incredibly user-friendly and versatile. Helen was super helpful and provided exceptional support, making the setup process smooth and hassle-free. Highly recommend!

PerthCoffeeExchange

Jul 02, 2024  on Shopify

Maria here from Perth Coffee Exchange Absolutely happy for the customer support they provided with us and for helping us with Globo integration with our apps.

TSUKIYA

Jul 02, 2024  on Shopify

The product itself is versatile and user-friendly, offering a wide range of customization options that integrate seamlessly with my e-commerce platform. The combination of a robust product and top-notch support makes Globo Product Options Variant a great choice for any online business. Highly recommended!

Mokari

Jul 02, 2024  on Shopify

I am very happy to have been able to set up my store properly thanks to this app. I would especially like to thank Rosie and Helen for her exceptional assistance and support.

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