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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,503)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Doug Brady HiFi

Aug 08, 2024  on Shopify

Helen was really quick and efficient at responding to our question and could tell us what the limitations of the app are. She really helped us to make a decision about what we need to do for the future. For now, the app doesn't allow you to link through to products so customers can view what they are receiving. If this feature was added in the future, it would do what we want.

Strange Tails

Aug 07, 2024  on Shopify

Customer service is great, Helen was very helpful and quick to help me solve my problem! I would recommend this app to everyone.

OQPerfumes

Aug 07, 2024  on Shopify

I’d thank Helen for her prompt responses, professionalism, clear understanding of the issue and most importantly reflected the true expectation of a service. I’d be recommending this app/plugin, even though I won’t be needing it at the moment just because of that. Thank You Helen

TLC Online

Aug 07, 2024  on Shopify

So far so good. Had Rosie assist me with some queries and niggles. She was super helpful in assisting.

Falkenshop

Aug 07, 2024  on Shopify

4 Stars: Product features are limited - but easy to use 5 Stars: Great customer service. After struggling with a feature, Helen was very responsive and solved the issue in just minutes. Extremely happy with her work! Thank you Helen

À Boire

Aug 06, 2024  on Shopify

J'ai eu un problème et ils ont réglé ça très rapidement même si jais la version gratuite vraiment professionnelle.

Garden Charm Boutique

Aug 06, 2024  on Shopify

I was having difficulty setting up a variant for a text box in a difficult listing. The assistance I received was quick and thorough. I am very happy with the customer service I received from Helen!

ANY CAKE

Aug 06, 2024  on Shopify

The attention of the Globo support team is incredible, specially Helen. My shopify store got fixed and now is running smooth. I recomend it 100%

3Brocases

Aug 06, 2024  on Shopify

Globo is very helpfull and easy to use. The custmer support was very helpfull. Miss helen has provided very quick and easy to understand solutions

JB Milling Center

Aug 05, 2024  on Shopify

I am extremely pleased with the service I received. The response was fast, and they customized the menu based on my preferences. Helen did a lot for us and went above and beyond.

VoiceX

Aug 05, 2024  on Shopify

The support was excellent. The team was friendly, helpful and quick to respond to my questions. They solved my issues efficiently and made the process easy. I was very satisfied with the service.

Unique Pl8z

Aug 05, 2024  on Shopify

I am so impressed with the app. It is very easy to set up and customer service is great. Helen helped me with a custom feature and answered my questions right away. I'm so excited to see my abandon cart numbers improve because of this app!

Gun Safe America

Aug 04, 2024  on Shopify

Working with Helen to fix an issue with the app was seamless! I'm very happy with their level of customer service to help you customize the app to meet your needs. So happy we found Globo!

RollerDoors.nz

Aug 04, 2024  on Shopify

I installed this on a new store as it looked slightly better with increased functionality than a competing product I am using on my other similar stores. Support and development to fix a bug in my set up was quick and worked perfectly, Helen then assisted further with improvements to the UX of the tool. Once I have tested further I will probably move my others store across to Globo as well

インテリア仏壇 ルミエール

Aug 04, 2024  on Shopify

毎回ヘレンさんはとても素晴らしい対応をしてくれます。利用し続けたいと思います。

Iris of the Moon

Aug 04, 2024  on Shopify

One of the best apps out there. I've been using Globo for over a year now with no problems. Helen has been very helpful whenever I have questions or run into any minor issues.

Nickiddo

Aug 01, 2024  on Shopify

Rosie was super providing me a great support and solving the issue we had. Thank you so much, Rosie. You guys are the best!

Fox + Wit Boutique

Aug 01, 2024  on Shopify

It is a fairly straightforward app that does exactly what it is designed to do. I had an issue figuring out a small implementation and received real time customer support from the online chat feature. Thank you Rosie!

My Fair Ruby

Aug 01, 2024  on Shopify

This app has been so helpful. I had a problem with adding new items to a set and had to contact support. Rosie had it fixed within two minutes and then showed me what the problem was. Operator error.

SOL refined

Jul 31, 2024  on Shopify

I’ve had a great experience with Globo for my e-commerce needs. The app is super easy to use, with awesome personalization options for customers. Helen at Globo was fantastic—she was very quick to respond to my questions and made everything smooth and stress-free. Highly recommend this app for anyone looking for a seamless personalization solution for their online store!

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