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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,220)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Mystic Balloons

Apr 24, 2024  on Shopify

I was having a lot of issues with this app when I first got it. I couldn't figure out why the new variants I created in the app weren't reflecting on the product I selected. It took some time, but eventually I was able to get someone, Rosie, from Globo to do a live chat with me. It was late at night because they are working from Vietnam, but I was just happy to finally have some help. Rosie walked me through everything and helped me get it setup and even helped me make modifications to my variants to make then easier for my customers to see.

DUFTY'S.Store

Apr 24, 2024  on Shopify

sehr gute app man kann alles personalisiert einstellen, super support der schnell per chat antwortet.

アクリルモール

Apr 24, 2024  on Shopify

I want to express my sincere gratitude to the support team of this app, particularly to Helen, for their incredibly quick response to a recent issue I experienced. The bug was addressed so swiftly that it had minimal impact on my business operations, which is quite remarkable. Their professional and efficient service deserves recognition, and I genuinely recommend this app to other Shopify store owners for its reliability and excellent customer care.

NailArabom

Apr 23, 2024  on Shopify

Many thanks, Rosie! Great support and appreciated for her help. it's really helpful app to customize product template!

AnimeerMij

Apr 22, 2024  on Shopify

Amazing customer service. Sophie was quick to answer any questions and helped as best as she could. I had some minor issues that they fixed for me as soon as I wrote to them

skyandry.co

Apr 18, 2024  on Shopify

Been looking for an app to add product variants to my shop without have to add inventory for each variant. Found Globo product and so far it has been working great! I wanted it to fit my theme so I reached out to customer service by email and Helen responded very quickly and was able to fix the boxes to match my theme perfectly! Helen has been amazing!

Mail Your Mark

Apr 18, 2024  on Shopify

I went on the chat because the app wasn't populating on the live website. The team were more than helpful, even help to add some tweaks to my variants for me and answered any questions that I had. Couldn't be more please with this outstanding customer service! 5 stars! Rosie was who I worked with and she was excellent!

Baxley

Apr 18, 2024  on Shopify

Great technical support. They were able to easily action the customisation requests I had, in a friendly manner.

Turtle Alley Chocolates

Apr 18, 2024  on Shopify

Great app and wonderful support team. Helped me int he middle of the night fix a glitch when I updated to a new theme.

Matchy.Shop - Matching Shirts for Every Story

Apr 17, 2024  on Shopify

Outstanding application with numerous useful features—all you need in one place. The customer service is exceptionally professional. Response time is one minute, and they offer complimentary assistance with settings and customization!

ilovedesigns.online

Apr 17, 2024  on Shopify

Amazing ADD-ON! Must have for everyone trying to list items with more then 2 options.Makes your life easier, and Great customer service. Rosie was very diligent and helpful in solving the issue which was down to our own fault. Thanks Rosie :-)

KOOSHKI

Apr 17, 2024  on Shopify

Great customer service! Always there to help and friendly staff. Rosie has spent quite some time with my enquiry and is always willing to help.

Celyn Haf Store

Apr 17, 2024  on Shopify

Customer service was great! Rosie helped me immediately and solved the issue! With very clear instructions she make the app to do what we needed to. Recommended 100%

My Store

Apr 17, 2024  on Shopify

Fantastic service and an excellent Shopify app for anyone seeking custom components for their Shopify store.

Wonderful Cake House

Apr 16, 2024  on Shopify

Helen was absolutely supportive and helped us with the support ticket sent in and done fix all within 1 hour! thank you so much Helen

Mossgate Lounge

Apr 16, 2024  on Shopify

Easy to use app, exactly what I was looking for plus the customer service is great. Had a few issues and the team could not do enough to help me resolve the query

Bralux

Apr 16, 2024  on Shopify

the application is great i used it a lot of all my variants, and the customer service team is perfect than can help you with anything you want

My Store

Apr 15, 2024  on Shopify

Rosie has been really supportive throughout our software testing stages. She has a range of knowledge to help us make the right decision for our business. Thank you Rosie!

ghizbi.ro

Apr 15, 2024  on Shopify

Very good app. You get a lot of things in the basic version. Great support. Thank you Helen, for suport!

FridayWorldwide

Apr 15, 2024  on Shopify

Amazing customer support! I was helped by Rosie. If you need any custom modifications they will assist you.

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