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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (2,908)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

franceparacord

Sep 11, 2024  on Shopify

I encountered a connexion problem for my first set up and the service was so quick to answer. Special big thanks to Helen ! I really appreciate her professional skills and kindness to solve my issue :) This app seems so useful, I can't wait to dive more into it for my customers website.

Fantastick

Sep 11, 2024  on Shopify

The support is superb, Helen helped me and did a fantastic job in 10 min. Kudos to the whole team for the great product and support.

JOSEPH AND STACEY

Sep 11, 2024  on Shopify

We've been using this app for a long time, and there's no better app for product customization. Also, they are very grateful for solving my question quickly and quickly. I recommend this app to everyone.

TAMARUSAN

Sep 11, 2024  on Shopify

Once set up it is easy. Support is also very helpful. I like it very much. Thank you for everything.

My Store

Sep 10, 2024  on Shopify

Helen who assisted me in Live Chat was available to help me with all any questions and problem-solving inquiries to help me make my store options feel more personalized, and helpful to potential customers :)

Lolas Leads

Sep 10, 2024  on Shopify

We have just begun to integrate a selected amount of products with Globo Product Options on their free plan. It works so well for the variant options our product offers, I contacted support to ask if they could change the colour of the drop down menu and was put in the hands of Helen who was extremely helpful and speedy with our request. Very happy with this supportive service and look forward to further working with this app.

SelfGem

Sep 10, 2024  on Shopify

Long time customer here, they always solve any inquiries I have, and ofcourse the app suits my needs. Thanks Helen.

Nur by Meshal

Sep 10, 2024  on Shopify

Best experience with Helen. She would respond fast and share resources to help me with my issues. Could you give her a raise right now

Graphic Threads

Sep 10, 2024  on Shopify

Very useful for our business. Anytime we have had issues with it customer support has been extremely helpful. Recently we had help from Helen who quickly fixed the issue we were having with our product.

Naloop - Super Natural Care

Sep 10, 2024  on Shopify

The app works very well. I have 5 product configurators on our site, all of which work perfectly. The support team has helped me several times to improve the whole thing visually. Mike is very helpful and the team is extremely reliable. I can highly recommend the app.

Coxo Vanessa

Sep 09, 2024  on Shopify

I have been using the app for quite a while and the functions are great. Their support is efficient and quick to fix any issues too!

ONstore

Sep 09, 2024  on Shopify

It's one of the most flexible apps i found on the store, and customer service answers fast even on the free version! Thanks to Rosie for her help setting up the cross sells!

Pride and Pronouns

Sep 09, 2024  on Shopify

Really good customer service. I am not very knowledgeable when it comes to anything online, but I used the chat feature and got through to Helen who helped me with everything I needed. She was really patient and sent screenshots to show me where I could find options etc. Really impressed.

Reine’ionnaise

Sep 08, 2024  on Shopify

Un grand merci à Rosie de Globo pour sa réactivité et son professionnalisme. En moins de 5 minutes, elle a résolu mon problème de manière efficace.

Reeh Al Madinah

Sep 06, 2024  on Shopify

Globo Product Option is a very good app for product variation and their support team is very helpful. I strongly recommended

Träume aus Edelstahl

Sep 05, 2024  on Shopify

schnelle Antworten, extrem freundlich und das Team versucht die Wünsche genau so umzusetzen, wie wir sie brauchen. Danke schön, das ist ein toller Service. Helen und Rosie waren sehr gute Ansprechpartnerinnern.

シングルママパパ支援協会

Sep 05, 2024  on Shopify

Rosie was very helpful even for a free user like us. Very quick answers and resolutions to the point. Easy to use app. She even addressed one of the issues lietrally within a second!

TRAIL ICON

Sep 05, 2024  on Shopify

Great customer service! Always fast to respond and love the options for customization to offer custom products options

MeAndMyShadowShop

Sep 05, 2024  on Shopify

Great options for custom customer input and customer support that actually responds to your questions.

Caravan Mattresses

Sep 04, 2024  on Shopify

Outstanding Tech Support and CSS Expertise: I recently signed up for this app for my Shopify store but it required some advanced CSS styling to blend in with my current theme. I had the pleasure of working with Rosie and Quang, and I cannot speak highly enough of their exceptional service and expertise. Rosie and Quang demonstrated an extraordinary level of skill and dedication throughout our collaboration. They worked closely with me, paying meticulous attention to every detail mentioned in our communication. Their CSS expertise was evident in the outstanding results they delivered. As someone who is extremely particular and demands nothing less than perfection, I can be quite challenging to work with. Despite this, Rosie and Quang remained consistently patient, professional, and friendly. They were always willing to go the extra mile to ensure my complete satisfaction. What truly sets this pair apart is their commitment to excellence. They not only met but exceeded my high expectations at every turn. Their ability to understand and implement my vision while offering valuable suggestions was truly impressive. Based on my experience with Rosie and Quang, I wholeheartedly recommend this company. If you have any styling requests with this app, I strongly suggest requesting Rosie and Quang for top-notch results. They are undoubtedly invaluable assets to Globo. Rosie and Quang deserve the highest praise for their outstanding work. They have earned my utmost respect and gratitude. Full marks for an exceptional job well done!

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