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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,503)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Inked Goddess Creations

Jul 03, 2024  on Shopify

It's a great app for adding multiple variants to a single product. We've been using the free version for over a year and just recently upgraded to get more features unlocked. Customer service is also great!

CUFF Copenhagen

Jul 02, 2024  on Shopify

This app is fantastic for customizing product options! It’s incredibly user-friendly and versatile. Helen was super helpful and provided exceptional support, making the setup process smooth and hassle-free. Highly recommend!

PerthCoffeeExchange

Jul 02, 2024  on Shopify

Maria here from Perth Coffee Exchange Absolutely happy for the customer support they provided with us and for helping us with Globo integration with our apps.

TSUKIYA

Jul 02, 2024  on Shopify

The product itself is versatile and user-friendly, offering a wide range of customization options that integrate seamlessly with my e-commerce platform. The combination of a robust product and top-notch support makes Globo Product Options Variant a great choice for any online business. Highly recommended!

Mokari

Jul 02, 2024  on Shopify

I am very happy to have been able to set up my store properly thanks to this app. I would especially like to thank Rosie and Helen for her exceptional assistance and support.

rustysgiftshop

Jul 02, 2024  on Shopify

I have tried other product option apps, and Globo is what I have settled on. The app works well, and has a wide range of options, inmcluding conditional logic and file uploads. Moreover customer service appears to be available all the time and is very helpful. (Shout-out to Rosie!)

GS Granola

Jul 01, 2024  on Shopify

It's a great app to work on. The support team is even more great. If you are looking for any app for product options, don't look any further Helen is a gem as a support team.

Balïa

Jul 01, 2024  on Shopify

Merci beaucoup à Helen pour sa rapidité, elle a réglé mon problème en 5 minutes alors que je m’arrache les cheveux depuis 2 jours ! N’hésitez pas vraiment ! Merci encore Helen vous avez était superbe

bosbackgammon

Jul 01, 2024  on Shopify

Outstanding Service and Support! I've been using this app for over a year, and while the app itself is fantastic and functions flawlessly, the helpdesk service is truly phenomenal. Helen, the lady who assisted me, was absolutely fantastic. She ensured that all my questions and issues with transferring to a new theme were resolved and seamlessly integrated. Her dedication, patience, and expertise made the entire process smooth and stress-free. I am thoroughly impressed by the level of support I received. Wow, what a service! Highly recommended!

High Custom Jewellers

Jul 01, 2024  on Shopify

This app overcomes Shopify's 100-variant limit by allowing infinite product options, boosting sales through personalization. It supports text fields, file uploads, color swatches, variant images, dropdowns, and checkboxes. Key features include add-on prices, conditional logic, and CSV import/export. You can apply option sets to all products or specific groups. Special thanks to Helen for making this app so valuable!

RESTITUO

Jul 01, 2024  on Shopify

Globo is ignoring me about the refund they supposedly sent through but actually haven't. Shopify have confirmed to me that they have not processed the refund. This issue has been going on for weeks now and they claim to have refunded it but no refund is showing anywhere and Shopify billing has told me that they have not processed any refund that they can see. So Globo has taken the money for a whole years subscription and promised to refund it and haven't actually done so. I have been talking to Rosie on Globo for many weeks and she claims she has no control over the Globo billing and says she will check with her team, except she hasn't got back to me with anything from the team about this so-called issue. Now they are not replying to me via the chat or email. There have been no updates from the team. Now I'm just being ignored about this and now have my money which is approximately $128 USD. I'm very angry now and they are making it worse by ignoring me completely and not providing me with any indication of what is happening and if they will even give my money back and if so when. They've lied to me several times. So avoid this company at all costs! Worst customer service experience ever! If I could give zero stars I would. REFUND MY PAYMENT LIKE YOU PROMISED YOU WOULD GLOBO! SCAM!

Pro Touring Store

Jul 01, 2024  on Shopify

Been using it just a few days.. The user interface is nice, pretty simple to get it going. Opt for the paid plan.. It's not that much and offers so much more! Their support team seems to be on the ball, too. Any questions or issues I have had are resolved within 24 hours (usually much less.. like 4 hours for complex things). Helen has helped me out!! Definitely recommend.

Carliebride

Jul 01, 2024  on Shopify

I uninstalled many apps but I keep this one because it's easy to use and the support team is quick and helpful. It helps me add more features to my store. I recommend.

Winans Coffee & Chocolate

Jul 01, 2024  on Shopify

The app is very easy to set up and merge with your theme. Customer service is friendly, quick, and very efficient.

ANISHOPE

Jun 30, 2024  on Shopify

It's Amazing, Helen from globo helped a lot, even done screen recording and provided for the issues.

ExtendPlus

Jun 30, 2024  on Shopify

Globo Product Option est le meilleur pour moi. Le support client est très reactif par l'aide de Helen. Merci d'avoir compris mes soucis avec les solutions rapides.

My Store

Jun 30, 2024  on Shopify

Helen Was so helpful from customer support! She went above and beyond to help me with setting up the app on my site!

Safe Central

Jun 30, 2024  on Shopify

Great product and awesome follow up by the support team. Helen was able to quickly jump in, solve multiple problems, and get us back up and running.

My Family Rulers

Jun 29, 2024  on Shopify

Love the app. Was a lot cheaper than the one I was currently using and offers more things too. Highly recommend.

Chapters

Jun 28, 2024  on Shopify

Exceptional Support and Service! I recently had an issue, and I must say, the support I received was outstanding! Helen, in particular, was the best representative I could have asked for. She was incredibly knowledgeable, patient, and efficient in resolving my problem. From the moment I reached out, Helen made me feel valued and understood. She took the time to listen to my concerns, provided clear and concise instructions, and followed up to ensure everything was working perfectly. Her friendly and professional demeanor made the entire experience seamless and stress-free. It's rare to find such dedicated and competent support in today's digital world. Helen truly went above and beyond, and I couldn't be more satisfied with the service I received. Thanks to her, I'm confident in continuing to use GLOBO PRODUCT OPTIONS and will happily recommend it to others.

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