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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Product Options Pro is a powerful Shopify app that helps merchants add customizable product options, variants, and upsells to their stores. This review covers its features, pricing, and real user feedback to help you decide if it’s the right fit for your business.

Reviews (2,910)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Mishka Bakery

Aug 26, 2024  on Shopify

Great app, really offers a lot and you can customize everything you need to. Also great customer support, they respond immediately! Highly recommend!

HK Party Food

Aug 25, 2024  on Shopify

Easy to use, highly customizable, and the customer support (shoutout to Rosie!) is fantastic. I highly recommend this app to any Shopify store owner.

ATTARWALAS

Aug 25, 2024  on Shopify

There chatbot and their service was really very fast, helpful and fantastic. Helen's service was amazing. I appreciate

Jacket Hunter

Aug 25, 2024  on Shopify

Customer service was quick to respond and solve my issue however the bug on the app needs to be sorted. Having to reset the server is not a solution and not knowing why it happens means it will happen again.

GiftShop.lu

Aug 25, 2024  on Shopify

I had an issue because the Textbox did Not appear on the Product page. I got instant help. Helen was very Nice and resolved the Problem instantly. Thanks Helen it was a pleasure working with you.

Patte sur Mesure

Aug 23, 2024  on Shopify

I have been using Globo for a few weeks now and I am very satisfied, lots of customization options, easy to use, but most importantly: they listen when you have a problem, especially Helen who helped me a lot! Simply the best app for variants

The Flower Food Company

Aug 22, 2024  on Shopify

I'm not super tech-savvy, but Helen was amazing and helped me get my shop set up with the app. Once she worked her magic, it was easy to use. Thanks!!

Nation Sport

Aug 22, 2024  on Shopify

Very nice support from Helen and the Globo theme. Proactive, identifies issues I'm not even aware and implements ways to fix that issue for us. 5* all day long

Lake's Looks

Aug 20, 2024  on Shopify

This app works great for the most part. Every once in a while I have issues. Customer service is great but the time zone difference made it take a while not that that can be helped. Still overall satisfied and had a great experience with Helen.

Bender Gloves

Aug 20, 2024  on Shopify

Excellent communication, fast response time. We reached out to Helen with an issue and was fixed in no time.

Burger Time

Aug 20, 2024  on Shopify

Review for Helen I recently worked with Helen and she was fantastic. Right from the start, you could tell she really knows her stuff and has an eye for the little details. Helen’s communication was spot on, clear, easy to understand, and always on time. Whether it was a tricky project or just a quick question, she had practical answers that kept everything on track. What really stood out was her energy and enthusiasm. She tackled every task with real passion, which was contagious and helped us get some great results. So much so that this is the first review I have ever left online. Ever. She honestly went above and beyond my expectations - quite literally the best customer service rep I have had the great pleasure in receiving assistance from. ⭐⭐⭐⭐⭐

Original Book Works

Aug 20, 2024  on Shopify

Absolutely amazing app - has been a lifesaver for our personalised product range. The conditional logic rules in particular are great for cleaning up the UI whilst having multiple options. Great support too - Helen has been very helpful with any requests we've had.

ShirtPic.com

Aug 19, 2024  on Shopify

Rosie helped with all concerns I had in maximizing this app for my website. It was a pleasure and I appreciate it.

Vintage11

Aug 19, 2024  on Shopify

The team at Globo were incredibly helpful. They responded quickly to my issue and worked remotely to solve the problem. Wonderful service. Highly reccommend these guys.

ליאוני

Aug 19, 2024  on Shopify

These are the things that make an outstanding product! Excellent app - It had 100% of what we wanted and even more. It allows very complex option creation and even has conditional logic. Excellent support- I was surprised how fast it all happened, Helen from the support answered my questions in no time!

Wonderfleu Mona

Aug 19, 2024  on Shopify

I was having a hard time creating text fields and options for my ordering system. Until I was recommended by a Shopify Customer Service to this app. It was simple to use, I also got help from Helen, one of the staff working in Globo Product Options, She is very prompt and her service is just really on the ball.

Delight Dog

Aug 18, 2024  on Shopify

I had the pleasure of interacting with Helen from the support team, and I cannot say enough about how exceptional she is. From the moment our conversation began, it was clear that Helen is not only incredibly knowledgeable but also deeply committed to providing top-notch customer service. Her patience and understanding made me feel valued and supported throughout the entire process. Helen went above and beyond to ensure that all my concerns were addressed, and her friendly demeanor made the experience even more pleasant. It's rare to encounter someone as dedicated and supportive as Helen, and I truly appreciate all the help she provided. She’s a true asset to the team!

Ayamir Créations

Aug 18, 2024  on Shopify

Je recommande, l'application fonctionne. J'ai demander de l'aide via le chat, un agent de support ( Helene) ma aidé de manière très rapide et aimable :)

Sare Studio

Aug 18, 2024  on Shopify

Thank you for the prompt help from the Globo team. Much appreciated. Their service, especially Helen their staff is very helpful to help me with the theme setting.

ZERO9MX

Aug 16, 2024  on Shopify

Amazing customer support, I had several changes to the functions and look of the app through live chat. They were very patient and knowledgeable and provided all the answers that I needed.

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