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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,503)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Antea Social

Jun 19, 2024  on Shopify

It is our first time developing our store on Shopify and Globo is such a great feature for us to expand our variant options. They are fast in response and are very accommodating with requests. They get exactly what we are looking to achieve in terms of the design and outlook. Helen was such a great help!

Life of Riley

Jun 18, 2024  on Shopify

Rosie responded very quickly to our request and implemented changes that we were unable to do in record time. Thank you

ROJI日本橋 ONLINE STORE

Jun 18, 2024  on Shopify

オプション機能が使いやすく、長く使用させてもらっております。 また、サポートもしっかりとしていただき、不具合が起きた際は細かいやりとりやオンライン上で直接原因究明をしていただきました。 とてもおすすめのアプリです。 The optional features are easy to use and we have been using them for a long time. Also, the support has been excellent, and when problems have occurred, we have had detailed communication and direct online assistance to determine the cause of the issue. I highly recommend this app.

センイルJAPAN

Jun 18, 2024  on Shopify

デフォルトのバリエーションとこのアプリのバリエーションを組み合わせた際に、「カートに追加する」ボタンが2つ表示されていたため、チャットで問い合わせたところ、早急に修正対応をしてくださいました。

Karma Fairy

Jun 16, 2024  on Shopify

I was experiencing issues with my custom options for my products and could not figure out how to configure them properly. Rosie chatted with me and then configured them for me. I greatly appreciate the speedy response and friendly service. I am up and running smoothly, I recommend this app to help you configure you product options. Thank you!

VersaTraction

Jun 16, 2024  on Shopify

Perfect app for displaying image variants. Even better for the quick, helpful and readily available support, directly accessible through the app management page. I've used support via chat, and Rosie was instantly available and took the time to completely resolve my issue.

Orot

Jun 16, 2024  on Shopify

Their customer support is very, very poor. I tried the paid version, but the support team member couldn't care less to help.

Sassy Angel Co.

Jun 13, 2024  on Shopify

Globo Product Options, variants is a really great app! Also the chat support replies & help you as soon as possible. Keep it up. Thank you so much <3

EasyNails

Jun 13, 2024  on Shopify

Had a great experience with Rosie from customer support! We were having some troubles with the app in our webshop and she helped me for more than an hour figuring out the problem. In the end she found the cause of the problem. Would recommend!

L'Atelier des Aiguilles

Jun 13, 2024  on Shopify

Application qui m'est indispensable, où le service d'aide est très réactif, merci helen pour l'aide apporté.

Higgs Parts

Jun 13, 2024  on Shopify

Helen was very helpful getting me started with Globo Product Options. This is the best shopify app for creating options for bundles of separate products. Support is very quick.

Heal Touch

Jun 11, 2024  on Shopify

I needed help with fixing a few things on my store with the addon for my product and support was able to help me.

MyCustomGifts.com

Jun 11, 2024  on Shopify

Absolutely brilliant company... Very kind and rapid support. Defiantly can see why the ratings high!

The HighND Co. | Elevate Your Ego.

Jun 11, 2024  on Shopify

the app is great for what it is used for! I had a few issues but the support team helped and was super quick and efficient. Now I can not wait to make online shopping so much easier for my clients

JTaranaki Jewellery

Jun 11, 2024  on Shopify

I wasn't sure how to use this app at first so I reached out to the team and they where very quick to respond and help me with all my questions. The app works great.

TheProposalBoxCo

Jun 11, 2024  on Shopify

Probably the easiest to use App in shopify for me. When one thing wasn't working however, the response rate and fix time was super fast and Helen was great at getting the issue resolved for me!

Songboard

Jun 11, 2024  on Shopify

There's still limitation and room for improvement but customer service was awesome. It will be more awesome if basic customization in design is readily available for user to diy instead of having to contact the cs :) Anyway kudos to Rosie for her fast response and assistance :)

Flowers' Cuddles

Jun 10, 2024  on Shopify

Great feature rich product options app. Has lots of customisation options including add-on prices. Adds negligible latency to the page load too. Also, has superb support with super fast response time. Helen was amazing to work with, and made UI tweaks literally within minutes from the requests.

Cypress Stitchery Co.

Jun 09, 2024  on Shopify

Rosie went above and beyond to help me with the issue I was having and was so helpful!! Highly recommend this app. Now it's easy to use for me and my website.

Dragonfly Kids Emporium

Jun 09, 2024  on Shopify

I had a great experience with this product. It met my expectation to set up. I asked them to delete their watermark, something suggested by another happy customer, and they did this quickly. Other changes were made shortly thereafter.

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