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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,502)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Atelier Caradant

Feb 10, 2025  on Shopify

Bonne application, très complète (il faut bien prendre le temps de la découvrir, cela peut paraître complexe). Bonne réactivité du service client ! Je recommande !

Bullplanet

Feb 10, 2025  on Shopify

Muy buena atención, la persona que me atendió, Helen, fue muy atenta y solucionó todas mis dudas. Ciertamente muy recomendable

Gifts&One

Feb 10, 2025  on Shopify

Thanks to Helen, who was able to solve my problem right away and supported me. Great app and very helpful team! Thank you!

Le Vestiaire du Foot

Feb 06, 2025  on Shopify

Une équipe très réactive, à l’écoute pour tout problème sue vous rencontrerez, je recommande

Robin Rivers Leather

Feb 05, 2025  on Shopify

I initially had an issue setting up the app so I reached out via messenger to their customer support team. Within seconds I was connected with Rosie and was working through a solution! It's always a huge bonus when you can immediately get connected with someone and get problems solved right away. First impressions of their service: Great! Would recommend!

Beku

Feb 04, 2025  on Shopify

The app is very easy to use, and the customer support is extremely fast and friendly. I'm very satisfied!

Third Coast Stitches

Feb 04, 2025  on Shopify

We've been using the Globo app for variants for about 8 months and it's been the best decision. It's made packing orders for the team significantly more efficient (we were previously sending separate invoices for add ons after the order was placed). From a developer stand point, the team is extremely helpful and responsive and has done an excellent job supporting me with getting the team's requests live!

EMNAKREA

Feb 04, 2025  on Shopify

Application top, simple d’utilisation et l’équipe de développement est très réactive lorsqu’on envoi un mail en cas de difficulté Je recommande !

Garage IMMI

Feb 04, 2025  on Shopify

Rosie's customer service is 10/10. She has helped me on all the Globo apps I have and she's so patient and attentive. I know she'll get whatever I need done. I love that she always goes above and beyond and follows up my query and get it resolve Please do not hesitate to use Globo, they always have the best options, customer service and customisations. Highly recommend!

insulet-ip

Feb 04, 2025  on Shopify

We've used the Globo Product Options for my other sites, and recently installed on a new site. The app is very easy to use and there are sufficient documents to help setting up. The support is also good, although I started with the free version, they are always willing to help and provide the support. Helen is particularly helpful! Great app with great support.

Communique Design

Feb 02, 2025  on Shopify

Great service from Helen today, especially during their Lunar Holiday period. She put forward a solution I didn't think of. This product is proving to be very powerful.

Candylegends - Shop

Feb 02, 2025  on Shopify

We are very satisfied with the product. It is easy to set up and the support is very courteous, fast and always has a solution ready within a few minutes with a visible result.

FRESHIMPULSESTORE

Feb 02, 2025  on Shopify

ottima App, una delle poche che fa veramente bene il proprio lavoro, darei un 10 al servizio cliente sempre pronto a soddisfare qualsiasi richiesta in modo rapido ed efficiente, grazie a Rosie per la continua assistenza!

Madame Pooch

Feb 01, 2025  on Shopify

Every time I have had an issue or wasn't sure how to do something I have contacted Globo Support. Each time they have responded quickly and have helped me work through what I am after! Thanks Rosie!

insulet-ip

Feb 01, 2025  on Shopify

We've used the Globo Product Options for my other sites, and recently installed on a new site. The app is very easy to use and there are sufficient documents to help setting up. The support is also good, although I started with the free version, they are always willing to help and provide the support. Great app with great support.

Love This

Jan 28, 2025  on Shopify

I'm using a free version and it has been great. Exactly what I needed for my website. Online support is great too, I sent an enquiry and received an email back from Helen, who provided a lot of support. I loved that she replied to my emails promptly, meaning the issue I had got resolved super quick! Thanks Helen!

BABI.

Jan 27, 2025  on Shopify

Helen a été incroyablement utile et à l'écoute. Elle a toujours été disponible et a pris en compte toutes mes préoccupations.

Abracadabrod

Jan 27, 2025  on Shopify

I had a rather complicated question and Helen was able to help me properly, she really did everything for me, and now everything works as I wished. Thank you so much!

Minnesota Airsoft

Jan 23, 2025  on Shopify

Live Chat doesnt work. Store breaks often because of this app. Formatting is a PAIN in the BUTT to do and takes DAYS to complete. No automatic "out of stock" disclaimer and customers can add it to their order, but then get an error when trying to check out with no description, thus you lose tons of sales. Pain and waste of time trying to add new variants and manually get the thumbnails uploaded for each color STAY AWAY!

LolaHarness

Jan 23, 2025  on Shopify

I am extremely happy with this app! Helen helped me within seconds, even though it was during the Lunar New Year holiday. Her support was quick and efficient, and the app works perfectly for my store. Highly recommend this app for anyone looking to customize their Shopify store!

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