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Customer reviews: Globo Product Options, Variant

Develop by Globo.io

Reviews (3,218)

Overall rating
4.9

What Merchants Think

"Globo Product Options, Variant" is widely appreciated by merchants for its robust customization features and user-friendly interface. Many users highlight the app's efficacy in handling variant management and customization on Shopify stores. While most feedback is favorable, a few merchants have faced challenges with certain technical aspects and query resolution in the free version.

Key Strengths

  • Outstanding customer support, particularly noted for prompt and helpful responses by team members like Helen and Rosie.
  • User-friendly interface with a wide range of customization options.
  • Effective handling of product variant customization, essential for stores with extensive options.
  • Easy integration and quick problem resolution.
  • Scalable features include CSV import capabilities and integration with Shopify product variants.

Common Concerns

  • Free version limitations and confusion surrounding upgrades.
  • Technical difficulties related to setup and functionality, including challenges with live chat support and stock management.
  • Complex initial setup for some users, necessitating time and support for full utilization.

Final Thoughts

Overall, "Globo Product Options, Variant" is considered an excellent tool for Shopify merchants seeking a comprehensive solution for product customization. Its ease of use and commendable customer support make it a highly recommended option for adding and managing product variants effectively, despite some noted drawbacks in the free version.

Rubbertwunkstore

Nov 21, 2024  on Shopify

Fast, precise and great service. Thank you Helen I’m using multiple Globo apps and I’m very happy with

My Store

Nov 21, 2024  on Shopify

Amazing product very simple to use awesome support Jay was extremely fast and prompt. There absolutely no delay and very present and knowledgeable of function. It helps when support is awesome just as the sales. Sometimes you go with a product because of amazing sales review but hardly find just as good support. Here is one right here 100% recommend to anyone in need of their product.

Jaclyn Nicole

Nov 21, 2024  on Shopify

I've labored over finding a way to add options without creating a thousand new variants/sku's in shopify's native controls but still haven't found a way. Globo has been a lifesaver for a work around for adding ring sizes and chain lengths and upgrades without having to manage extra inventory. And when I had a request Customer Service was amazing and so accommodating!

Krakra24.pl

Nov 21, 2024  on Shopify

Very helpful, awesome support, service is reliability and efficiency of operation, I highly recommend it!

Elsa Babe

Nov 20, 2024  on Shopify

It's functional and I am able to get what I want for my website. Thanks Rosie for the kind assistance!!

Howdy Honey Homestead

Nov 19, 2024  on Shopify

This app is so easy to use & the customer support is SO fast! I had a customer support agent (Helen specifically) reach out within an hour or so and had my question fully resolved!! My customers love how easy this app is for them to navigate & it saves me SO much time as a shop owner!! Cannot say enough good things about this app & company !!

269 Design LLC

Nov 19, 2024  on Shopify

I had an issue with the selected options not showing when a customer checked out. Rosie did an excellent job fixing it for me quickly!

WiggleMunch

Nov 19, 2024  on Shopify

Great customer service! Really helped me out a lot. Especially when I have little knowledge. My issue was quite technical, however this was made easy for me with step by step instructions and fast responses. Thanks a lot Helen! You was really helpful throughout.

With

Nov 19, 2024  on Shopify

The team at Globo is amazing, quick help and they Have been able to solve all of my problems so far! Highly recommend!

The Roman Catholic Store

Nov 19, 2024  on Shopify

The app is decent, but the customer support is extremely disappointing. When I reached out about the price add-on feature being unavailable, the response I received was unclear and unhelpful. Without the price add-on, the app became unusable, and I had no choice but to uninstall it.

Aegerter Tiernahrung

Nov 19, 2024  on Shopify

Globo liefert wirklich durchdachte Software. Auch dieses Tool ist (inklusive kostenlosem Set für minimalem Einsatz) gute Arbeit. // Globo provides really well thought-out software. This tool (including a free set for minimal use) is also good work.

miyabi

Nov 19, 2024  on Shopify

The multilingual support was one of the deciding factors in my decision to install it. The basic operation is simple, but if I have any questions they respond immediately. Thank you so much, Rosie!

The Bling Haven

Nov 19, 2024  on Shopify

The customer service is phenominal! This is the 3rd night that Rosie has helped me and created option sets for me. So happy with this app and the service especially!

Creative Mummy

Nov 18, 2024  on Shopify

Helen had assisted me, and the service provided was very good. She fixed all my issues very quick. Had sent an email late at night and the next morning everything was solved! Thank you very much !

B Street Creatives

Nov 18, 2024  on Shopify

Very easy to use, and when I ran into a snag (of no fault to the app), it was extremely easy to reach the support team and get the help I needed very quickly. Very pleased with the app and customer support.

bradenkorus

Nov 18, 2024  on Shopify

Took them like 2-3 hours to get back to my request. That being said, Rosie was super helpful and kind. I do wish their response was faster, as I sometimes get immediate responses with other apps but I understand.

Brooklin Clothing Co

Nov 18, 2024  on Shopify

The app had a slight delay while I was typing some variants. I also missed a key element (hitting save) to get my product options to be on the website. Hit the live chat and it was figured out in about 2 seconds. UPDATE: I messed up again. And Rosie was to the rescue AGAIN. The customer support is truly amazing

Plexi’Art

Nov 18, 2024  on Shopify

Super application ! Service client au top et très rapide je recommande à 100% La version gratuite est très bien !

Daisy Mae Collection

Nov 17, 2024  on Shopify

I really enjoy using this app. Makes it easy to add my colour swatches and allow customers to easily select options when ordering. Highly recommend and the support is great. They were able to quickly help on request

SARFÜM

Nov 17, 2024  on Shopify

Die App ist echt super und hat viele tolle Funktionen! Aber das Beste ist der Support, vor allem Rosie. Sie ist total nett und hilft immer schnell weiter. Dank ihr fühlt man sich richtig gut aufgehoben. Danke, Rosie!

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