How ironic that a so-called CX app is giving me the worst customer experience ever. Our team has been reaching out for help since last month, and no one has responded. I’ve now sent two emails 48 hours ago regarding the outrageous $726 USD charge on my card. NO RESPONSE again. This charge was made without any prior notice or alert about a plan upgrade. That is unacceptable. I expect an immediate refund. On top of billing issues, the AI responses are a disaster. When there isn’t enough information, it fabricates random answers that only frustrate our customers. Plus we've been submitting multiple feedbacks to the AI responses, and no changes, same repsonse again and again. Worst of all, the lack of real support: you get bounced from one AI response to another, then finally to a person who passes you along again and promises a fix, but never follows through. This isn’t customer service. It’s avoidance.

Looks terrible, cheap and chaotic, not as advertised at all. Cant login, no email with PW reset is sent, customers are waiting.

AVOID Been with gorgias with 3 stores, the onboarding help was pretty much none existant, now they dont even have support chat, My tickets have been piling up for days, still no one has reached out. If anyone from giorgias is reading this please help

This app has been working very well for us and I always get the help I need when there is an issue. The onboarding was easy. It works well with Yotpo and other app integrations. - We're quite pleased.

Very finnicky and so much extra navigation that's unnecessary. They delete all your data if you don't pay the subscription. So if you make a support page with A LOT of info like we did, make sure you save it. They don't care about you, just your money

Gorgias offers a lot on paper, but my experience didn’t quite live up to expectations. The setup process was more involved than I anticipated, and despite being billed for the AI Agent with Product Recommendations, the feature wasn’t yet available — I even had to join a waitlist for it. This was especially frustrating since my store is still in development. I canceled early on, but was still charged for the feature, which felt a bit unfair given it hadn’t launched yet. Support was courteous but didn’t really resolve the issue. Gorgias clearly has potential, and I can see it being a great tool once everything is fully in place. But for now, I’d suggest waiting until all features are live and fully accessible before committing.

Aplikacja co najwyżej średnia, a na polskim rynku mało użyteczna. Rezygnacja z subskrybcji oczywiście nieintuicyjna, a pomoc ze strony obsługi polega na tłumaczeniu, że zwrot pieniędzy jest niemożliwy. Nie polecam

Super convenient and perfect for staying organized across multiple channels. It’s a powerful customer service tool is excellent. The AI is impressive. A must for our business.

Für uns ist Gorgias eines der besten Tools, die wir je in Verbindung mit Shopify eingesetzt haben. Es hilft uns enorm dabei, Kundenanfragen schnell und effizient zu beantworten. Besonders beeindruckend ist der integrierte AI-Bot, der viele Tickets bereits eigenständig löst und nur dann an das Support-Team weitergibt, wenn menschliches Eingreifen erforderlich ist. Das spart uns wertvolle Zeit und steigert die Effizienz unseres gesamten Kundenservices enorm. Zudem bietet Gorgias noch zahlreiche weitere Funktionen und Möglichkeiten, von denen wir aktuell erst einen Bruchteil nutzen – hier steckt noch viel Potenzial für die Zukunft! Absolute Empfehlung von uns!

So convenient and great for keeping things organized across multiple channels. The UX needs some tweaking but it is a great tool for customer service. The AI is GREAT.