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Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Live Chat & AI ChatGPT : Orka logo

Live Chat & AI ChatGPT : Orka

"Real-time chat boosts engagement and converts visitors into customers."

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Live Chat & AI ChatGPT : Orka logo

Live Chat & AI ChatGPT : Orka

"Real-time chat boosts engagement and converts visitors into customers."

Rating

Rating

558 Reviews
6.2
23 Reviews
9.1

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • $9.99-$299 / Month
  • Free Plan Available
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • User-friendly interface
  • Easy setup
  • Real-time engagement
  • Mobile-responsive

Screenshots

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot
Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot
+ 3 more
Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot

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Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • Real-time engagement with visitors boosts customer interaction.
  • Easy integration with Shopify for a quick setup process.
  • User-friendly interface that is mobile-responsive ensuring compatibility across devices.
  • Supports multiple languages with an integrated translator.
  • Excellent customer support that is responsive and helpful.
  • Enhances efficiency by allowing seamless communication with customers, saving time.
  • Highly recommended for its reliability and ease of use.

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • Limited information on potential cons from available reviews, suggesting possible selection bias or initial product stages.
  • No details on pricing or long-term viability, which may affect different customer segments differently.

Categories

Categories

Launched

Launched

Feb 28, 2017
Nov 30, 2023

Developer

Developer

Built by Shopify

Apps:

1868

Average Rating:

2.9

Reviews:

70,971

Built by Penida

Apps:

6

Average Rating:

5

Reviews:

2,712

Make Your Choice

Make Your Choice

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