Taranker.Com Logo
  1. Home
  2. Shopify
  3. Compare Gorgias: Helpdesk, Chat & FAQ vs Live Chat & AI ChatGPT : Orka
Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Live Chat & AI ChatGPT : Orka logo

Live Chat & AI ChatGPT : Orka

"Real-time chat boosts engagement and converts visitors into customers."

Gorgias: Helpdesk, Chat & FAQ logo

Gorgias: Helpdesk, Chat & FAQ

Support made simple and scalable.

Live Chat & AI ChatGPT : Orka logo

Live Chat & AI ChatGPT : Orka

"Real-time chat boosts engagement and converts visitors into customers."

Rating

Rating

547 Reviews
5.2
27 Reviews
9.2

Pricing

Pricing

  • $10-$900 / Month
  • 7 Days Free Trial
Install App More info
  • $9.99-$299 / Month
  • Free Plan Available
Install App More info

Features

Features

  • Ai-powered responses
  • Order management
  • 24/7 support
  • Unified inbox
  • Revenue statistics
  • User-friendly interface
  • Easy setup
  • Real-time engagement
  • Mobile-responsive

Screenshots

Screenshots

Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot Gorgias: Helpdesk, Chat & FAQ screenshot
Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot
+ 3 more
Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot Live Chat & AI ChatGPT : Orka screenshot

Send this compare to my inbox

By proceeding, you agree to our Terms Of Conditions and Privacy Policy.
Your request is being processed and will be delivered shortly. If you do not receive an email from Taranker within the next 5 minutes, please check your spam folder and mark it as "Not Spam" to ensure future emails reach your inbox.

Pros

Pros

  • Combines all support channels into one inbox, making support management easier
  • Integrates with over 100 apps, offering extensive functionality
  • Supports order management features like editing, refunding, duplicating, and canceling orders directly within the app
  • AI-powered ticket management allows for fast response times
  • Provides data-driven insights with Revenue Statistics to track the impact of the support team on sales
  • Offers 24/7 support through a Help Center, chat, and website campaigns
  • Highly praised customer service and support team responsiveness
  • Stable and flexible platform, beneficial for scaling support teams
  • Real-time engagement with visitors boosts customer interaction.
  • Easy integration with Shopify for a quick setup process.
  • User-friendly interface that is mobile-responsive ensuring compatibility across devices.
  • Supports multiple languages with an integrated translator.
  • Excellent customer support that is responsive and helpful.
  • Enhances efficiency by allowing seamless communication with customers, saving time.
  • Highly recommended for its reliability and ease of use.

Cons

Cons

  • Issues with the phone app functionality, including lack of notifications and unresolved bugs
  • Some users reported poor customer support experiences
  • Inconsistent support quality, although some negative experiences were later addressed satisfactorily
  • Long-standing users expressing dissatisfaction, indicating potential degradation in service over time
  • Limited information on potential cons from available reviews, suggesting possible selection bias or initial product stages.
  • No details on pricing or long-term viability, which may affect different customer segments differently.

Categories

Categories

Launched

Launched

Feb 28, 2017
Nov 30, 2023

Developer

Developer

Built by Gorgias Inc.

Apps:

1

Average Rating:

4.1

Reviews:

547

Built by Penida

Apps:

6

Average Rating:

5

Reviews:

2,679

Make Your Choice

Make Your Choice

Install App More info View alternatives
Install App More info

Related blog

Related blog

Scroll to Top