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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,872)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

ScanSliv

Oct 06, 2024  on Shopify

So far the app has been working as promised. Minor issues were quickly resolved by Sherwin in customer care

Wyrd Wine

Oct 06, 2024  on Shopify

NICK helped me set up QB and sync Shopify superquick and easy. Very helpful, fun and friendly. Thanks a lot.

MAJOR Tire Machine

Oct 03, 2024  on Shopify

I really happy to get the help from Lori. She is very patient with knowledge, assisted me to solved my questions. Thank you!

PaperCoat

Oct 02, 2024  on Shopify

CAROL is HELPFUL! The customer service is always available and they are great help. They get in and help you out, it's a great system Quickbooks when you combine the quality of the product and customer service

Vepulenssia.

Oct 01, 2024  on Shopify

Just did the onboarding and had to reach out to the customer support as I was facing a glitch, Rafael was very helpful and assisted me throughout the process until the issue was fixed.

Polish Pottery in Switzerland

Oct 01, 2024  on Shopify

Excellent service that went above and beyond what I had expected! Nick was incredibly knowledgeable and patient with all of my questions and really went the extra mile to help me with my import.

Flatland Metalworks

Oct 01, 2024  on Shopify

We were having issues linking our Shopify account to our Quickbooks and Paul was incredibly helpful, walked us through the entire process.

The Salt Cellar

Sep 30, 2024  on Shopify

Onboarding was easy and customer service has been great so far. Ben fixed my syncing error and got my invoices back. Glad I finally integrated QB with my Shopify store. Thanks Ben for the help.

Deaf & Hear Alberta

Sep 30, 2024  on Shopify

Recommend the app. Sherwin helped me today and was very knowledgeable. Every time I have contacted Support, the agents have been super helpful and quick to respond.

Dimples B2B

Sep 30, 2024  on Shopify

Sherwin helped fix an issue we had connecting our store, very knowledgeable and fast to resolve issue. Thanks a ton!

Ingenext

Sep 24, 2024  on Shopify

Excellent customer service, fast and efficient! Lori was extremely kind and helpful. It's rare these days to have such good customer service. Thank you again Lori!

kris nations

Sep 24, 2024  on Shopify

We needed to update our Shopify integration, which I was dreading because these things can take up a lot of time. Their customer service could not have made it easier. We were back in action in <15 mins. Thank you Rafael!

Generate Design

Sep 24, 2024  on Shopify

This app saves me tons of time, and when I had any questions, Nick was there to help me out quickly and professionally.

Buttease

Sep 23, 2024  on Shopify

Had to deal with support for Shopify Connector App. Dealt with Troy - he was great, very helpful and quick to respond.

LuxuryLink Group

Sep 23, 2024  on Shopify

Excellent experience with Ben. He was very patient, knowledgable and helped me solve everything. QBO - he is a star player. Thank you

Eco Pea Co.

Sep 22, 2024  on Shopify

Lori was great to work with and helped us migrate to this newer version. This app makes life a lot easier for our team. Thank you!

Lights for Christmas

Sep 22, 2024  on Shopify

The app works great! Make sure to NOT create invoice in QBO as well. If you do, add a prefix to it, otherwise the Shopify order will not post to QBO because of duplicate invoice numbers. Easy fix - just something to be conscious of when setting the the API. Thanks Ben!

SolarAdmin Ireland

Sep 19, 2024  on Shopify

Karol in Customer Support was absolutely brilliant. Lets just say, it was getting stressful trying to get info from Shopify to Quickbooks on my own. Support was lightening quick and Karol understood, in an instant, what I was trying to do. The issue was resolved within a few minutes. The communication was perfect, Karol kept me informed all throughout the process. Thank you again and again for all your help.

Prince Edward Island Preserve Company

Sep 18, 2024  on Shopify

Nick was efficient and informative. We are still testing the app, but if their service is any indication of their product ...count us in!

Port Credit Pets

Sep 18, 2024  on Shopify

Sherwin offered amazing tech support when I had huge syncing issue with shopify after hosting a pop-up shop at an Expo. Great job Sherwin!

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