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Customer reviews: QuickBooks Online Global

Develop by Intuit

QBConnector seamlessly integrates QuickBooks with Shopify, simplifying accounting workflows for eCommerce businesses. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (2,618)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Mindray Accessories Australia

Apr 10, 2025  on Shopify

I was facing some issue with the integration and Nick has been a great help to me. Polite, swift and professional.

Kayaks For Fishing

Apr 09, 2025  on Shopify

Its literally 10pm. I'm absolutely stuck and I have an issue with the sync from my shopify store to quick books. I'm still getting used to quick books so Im a little out of my depth. I fired a message in chat expecting not to hear back or get an AI bot and I get a response from Nick. He found the issue straight away and spent 15 mins helping taking time to assist. As a small business I am trying hard to do everything myself and Nick just sorted something that I thought was going to take ages to correct. The app is so easy and simple to use, customer support is amazing. Thank you so much Nick.

Candle Cocoon, LLC

Apr 08, 2025  on Shopify

While the app is ok it does have bugs. And it if wasn't for the excellent support of people (Sherwin) it wouldn't be nearly so good. Thank you Sherwin! Sherwin gets 5 stars!

Lindsey Meyer Art

Apr 07, 2025  on Shopify

I really appreciate Sherwin's help in getting my Shopify and Quickbooks connection fixed. He has been so helpful and nice!

Capital Survival Limited

Apr 01, 2025  on Shopify

Sherwin resolved my problem in minutes and was incredibly fast to respond and assist. Would recommend to anyone!

Parapharmacy Plus

Apr 01, 2025  on Shopify

FRANCIS IS AWESOME !!!! Took us three hours to fix my mistakes, but Francis was patient and guided me through all the steps!!!

SodaStream SG

Mar 28, 2025  on Shopify

Nick has provided excellent support to solve our system sync issue efficiently and effectively. Good job. Happy with Nick's service and support.

Goatsbridge Trout

Mar 25, 2025  on Shopify

Nick helped us to set up the syncing between QB and shopify. He was really helpful and used the chat box to show what we needed to do and was very clear.

Salt Spring Coffee

Mar 25, 2025  on Shopify

Excellent customer service!!! Sherwin was very knowledgeable and solved our integration challenges in a matter of minutes.

Cloudy

Mar 25, 2025  on Shopify

Sherwin was of a great help to fix an issue. I had tried alone for a while now, and decided to chat with an assistant. I am usually reticent to chat with online help, as I've had bad experiences, but Sherwin helped me in a minute to troubleshoot my issue, and fixed it in no time. By far the best online chat help I've received, highly recommend.

Fence & Deck Rite

Mar 25, 2025  on Shopify

great support; Ben & Francis from customer support both very helpful, fast and precise answers one more time Francis helped a lot, thank you, great job!

ShopOrganicBytes

Mar 24, 2025  on Shopify

Sherwin was incredibly helpful and efficient in solving our issue and integrating QuickBooks with our Shopify store. He quickly identified the problem and guided us through the entire process with clarity and confidence. The integration was seamless thanks to his expertise, and everything is now running smoothly. We truly appreciated his professionalism, responsiveness, and ability to simplify what initially felt like a complicated task.

DirtCamp

Mar 24, 2025  on Shopify

I can't say anything bad about this company. Every time I have asked for help, they have been super helpful. Today, Francis knocked it out the park. thanks for the help!

Mainstream Boutique Stillwater

Mar 21, 2025  on Shopify

As an accountant this app definitely makes the integration with QuickBooks so much easier. We are able to track sales and payments far more accurately, and when it comes to paying sales tax - we have the information at our figure tips. Thank you, Sherwin for helping me get this set up for another one of our clients. You were prompt, helpful, and clear on everything I needed to do. I appreciate this type of service. Thanks again Sherwin for your help

Bella Ridge Estate

Mar 21, 2025  on Shopify

Absolutely amazing assistance from Nick, would have taken me hours to try to sort all my issues out (as I'd set things up incorrectly I found out!), Nick assisted me with all of them very quickly and efficiently - great service, very happy - I highly recommend the App and the support - thanks a lot Nick!

Alexa Cebu

Mar 20, 2025  on Shopify

NICK, the customer support was extra helpful and reassuring. Communication was very clear and took the prerogative to handle the situation himself without even asking me too. Switching to Quickbooks from another app is nothing short of awesome. The customer service Nick gave has given me the sense of trust that I can trust this Saas to help me in my business

Trü Beauty Salon Services

Mar 20, 2025  on Shopify

I reached out to support chat to double check that I completing an integration correctly and got a response immediately from Sherwin. They were very helpful and look to liberty of providing visual aides. Appreciated!

Outdoor Element

Mar 19, 2025  on Shopify

SHERWIN was great. He answered my questions quickly and pointed me in the right direction. I am working on the setup now and will update this review if needed, but things are looking good thus far.

Midknit Cravings Yarn Co

Mar 18, 2025  on Shopify

No more manually entering invoices! This app is going to save me so much time! I logged onto support chat for one small question and Ben was a huge help! He was knowledgeable and quick to reply to my original question and continued to walk me through the syncing process. Best customer support experience! Thanks Ben!

Foxx Skincare

Mar 17, 2025  on Shopify

Super impressed with the QBO app, integration and the help I received from Nick. I had an issue that I created due to some setting changes however, with one quick email, Nick had it all fixed really quickly.

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