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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,872)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

justthegoods

Sep 05, 2024  on Shopify

For the most part I've had a positive experience synching shopify into Quickbooks. There are a few strange moments when products duplicate and I end up having to manually tidy up my products/services list to make sure products map to the correct income categories for accurate reports, and a couple of strange tax mapping issues, but it's all leaps and bounds better than the days when I had to enter all of this info manually from emails into QBO (2013, I don't miss you at all *lol*). Thank you to Lori for providing tech support today making sure I my account was correctly moved to the new QBO Global. Much appreciated!

Bombshell Extension Co.

Sep 05, 2024  on Shopify

Highly recommend this app. I had a few issues with syncing to QB and Dean was super responsive and incredibly helpful in answering my questions quickly today and in resolving the issue. Thank you!

Potley's Apothecary

Sep 04, 2024  on Shopify

Lori was great - really patient and helped me make sure everything was set up right and been backdated the integration to when we started trading which is going to save us lots of time and hassle.

Whole and Nourished

Sep 04, 2024  on Shopify

This app does what it needs to do. Sherwin was very helpful in connecting my accountant as an admin to the account.

Morfí Design

Sep 04, 2024  on Shopify

Sherwin from QuickBooks has been an absolute game-changer! They made setting everything up smooth and easy, guiding me every step of the way. Their knowledge and patience are unmatched—couldn’t have asked for better support. Thanks, Sherwin!

Beulah Studios Home Collection

Sep 04, 2024  on Shopify

I was unable to sync my QuickBooks account with my Shopify store. Lori was able to identify the issue straight away and help me resolve the issue and set the account up correctly. Amazing customer service. Thanks again Lori

Tee Stop

Sep 03, 2024  on Shopify

Sherwin was a great help in helping me properly sync my Shopify orders to my QB sales. He proactively reached out and identified the errors. Within 10 minutes the issues were resolved, and now my shopify orders are seamlessly connecting and being added to my QB Sales. Happy to have this resolved and have this app. Thank you again Sherwin

Dead Trade Company

Sep 03, 2024  on Shopify

I needed to make some changes to how Shopify and Quickbooks were connected and Nick was great and helped me with testing and syncing my Shopify payouts.

Distortions Unlimited

Sep 03, 2024  on Shopify

Sherwin was such a great help today! They fixed our problem quickly and it was a pleasure chatting with them.

Those Pretzels

Sep 03, 2024  on Shopify

I had issues syncing shopify and QB... BEN was a lifesaver... problems solved. He was very patient and encouraging! Thank you!

Trickster Company

Sep 02, 2024  on Shopify

I just converted from the old OneSaas account to QuickBooks Online Global. Sherwin made the conversion really easy. He handled making sure the settings are the same as before and that the syncing is correct. Well done!

Final Touch Brows

Sep 02, 2024  on Shopify

Quick and easy to install, Ronnie helped me via chat and explained the changes. Ronnie also made sure all my previous settings were saved and applied to the new installation once done.

B. Viz Design

Aug 29, 2024  on Shopify

This has been a great app. Today Sherwin helped me upgrade from my legacy app to an updated version. He was so helpful by letting me know each step of the process.

Autumn Jade Studio

Aug 29, 2024  on Shopify

Ben was patient and walked me through the process. He took time to explain everything I didn't understand and was struggling with.

Salkan

Aug 29, 2024  on Shopify

Great support when i had a problem after incorrectly tax mapping. Lori was so much help and very friendly. Highly recommend this connection once you are up and running

Coffee & Chill

Aug 29, 2024  on Shopify

David is great and helpful, appreciate for him to be very straightforward. Responds quickly and accurate info were provided.

Ettyville Super Spin Pro Shop

Aug 28, 2024  on Shopify

Had great on-line support from Nick for integration set up. Extremely knowledgeable and helpful. Thanks again. 4 star review only because I just set app up and haven't used it much yet.

Coti Italia srls

Aug 28, 2024  on Shopify

Love this app! Had to upgrade to the new version and Ronnie provided amazing support. He talked me through each step and uninstalling, reinstalling and also assisted with the reconnection. Perfect support and absolutely can recommend this app! Amazing support and so appreciated!

Shadow Horse

Aug 28, 2024  on Shopify

I've been using this app for at least 5 years. It works simply and effectively, with lots of flexibility to tailor the synchronization options to your needs and accounting set-up. Whenever I've needed support, it's been excellent with very fast turnaround. Dave was particularly responsive and helpful today. Highly recommended. Oh - and it's free!

WondrWallz

Aug 28, 2024  on Shopify

Sherwin helped me with uploading older transactions from Etsy and Shopify into Quickbooks. I really appreciate the support and how quickly everything was done.

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