We do occasionally have connection issues that need to be reset, however I do find that the support team is quite helpful. Most recently, Francis was a great help and resolved our concerns in a timely manner. Thank you.

Sherwin was a great help! We had an issue with a product that was on over 200 orders that would've taken me hours to fix, and he did it in a matter of minutes! Would recommend Sherwin to everyone!

Sherwin was super quick and helpful! He helped fix some errors with how Shopify was communicating with my Quickbooks account. So helpful!!! :)

I had a fantastic experience with the QuickBooks Online Global app, thanks to Jenny from the support team! I was struggling to sync my Shopify store with QuickBooks, but Jenny guided me through every step of the process. She was extremely patient, knowledgeable, and always quick to respond to my questions. Her clear instructions and helpful attitude made what seemed complicated so much easier. Now my Shopify and QuickBooks accounts are perfectly connected, saving me time and effort with bookkeeping. I highly recommend this app — and if you ever need help, ask for Jenny! She truly goes above and beyond. Thank you so much!

Ben from the support team is very good. It was my first time using quickbooks and I had run into a lot of issues and Ben fixed them all for me

Sherwin was great, helped me understand what the mix up was and fix the issue and made sure it was fixed and synced.

We had some issues getting our integration right, but Sherwin was excellent helping us get it sorted out. many thanks to Sherwin

Nick is the best, he's very helpful with all the issues I have and took the extra mile to resolve it for me. Nick is a GEM!

Wen was incredibly helpful and friendly in resolving our tax code sync issue. She quickly identified that the problem came from missing QBO tax codes linked to Shopify orders and guided me clearly to a solution. Her support was efficient, patient, and made the whole process easy to understand. Thank you, Wen!

Excellent support experience! Nick from the QuickBooks Online support team was incredibly knowledgeable, patient, and efficient. He quickly understood the issue, explained everything clearly

Nick was super helpful and helped me setup everything that I needed! Thank you so much for the help!

QuickBooks Online chat support (NICK) was fast, helpful, and professional. My issue was resolved quickly and clearly

I get a great support from Ben. He just see my struggling on my shop, he open the chat and help me fast and easy. I never see a support person so proactive!

5 Stars – Excellent Support from Ben I've been using this extension since 2020 – including with our previous Magento store – and it has worked reliably throughout. Recently, I ran into a synchronisation issue with an order clashing with an existing credit note. Ben on support was incredibly helpful, quickly identifying the problem and resolving it by simply changing the credit note number. After that, the system synced perfectly. Ben's customer service was spot on – fast, clear, and efficient. One small feature request (unrelated to Ben's support): it would be really helpful if edits made to Shopify orders could automatically update in QuickBooks, as I currently have to adjust these manually. Thanks again for the great support!

Sherwin was so kind and helpful. He made the process seamless. I really appreciated the quick and helpful customer support!

WEN from customer support was very accommodating and answered my questions promptly. The integration process for this app was made very seamless!

Thank you Jenny for assisting me through the app, it requires some knowledge to get things going properly and to understand how it works so very grateful for her prompt assistance and help which extends beyond the app knowledge.

Rods - fixed the issue, quickly! really appreciate having a chat support available, that is a real person and not a bot! Thank you

It was great and I had excellent support from Sherwin when I accidentally made a mistake he was there to help.

Jas was quick and helpful! Their support is usually easy to access, as well as quick & efficient.