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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,872)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Port Credit Pets

Sep 18, 2024  on Shopify

Sherwin offered amazing tech support when I had huge syncing issue with shopify after hosting a pop-up shop at an Expo. Great job Sherwin!

Smelly Men

Sep 16, 2024  on Shopify

Had a sync issue with my new Shopify store and Troy fixed it within 5 mins - really helpful service and got me out of a hole!

Afridi Imports

Sep 15, 2024  on Shopify

Customer support is very precise and helpful. I had a small issue, got in touch with Nick from cs and he explained everything to me and even helped me configure my account. Great experience

Wild Lily

Sep 15, 2024  on Shopify

Support was very helpful - thanks BEN! Unfortunately the integration itself doesn't work for our needs

La Maison Baude

Sep 15, 2024  on Shopify

Lori was a superstar and helped me solve inventory sync issues with Shopify! Made it easy and was very accommodating with my rooki level of experience with QBO. Thanks Lori!

Cool East Market

Sep 11, 2024  on Shopify

excellent customer service provided by all members, especially Lori. She went above and beyond to help me!

Boxfetti.ae

Sep 11, 2024  on Shopify

Karol was really really amazing! She was very patient with my questions. She made the integration process so easy. :) Thanks Karol!

Scenic Route Apparel

Sep 11, 2024  on Shopify

David was fantastic. I was having major issues getting Sales synched from my store. He walked me through, and explained the entire process. Very helpful.

Bewaltz

Sep 10, 2024  on Shopify

Very smooth transition to the new app. Lori was great at making it more clear for me to understand the process. Thanks Lori, Great customer service! :)

Odeliya Probeauty

Sep 10, 2024  on Shopify

QuickBooks Online Global has great customer care. Sherwin was very helpful and knowledgeable and was quick to resolve my syncing issue.

Simmons Bilt

Sep 10, 2024  on Shopify

Troy came onto chat as soon as I launched it, he solved my problem right away and also wanted to help me load historical data prior to integration which sadly I did not have time for so he kindly gave me a link to raise a ticket when I was ready. App is amazing, saves me so much time, setting it up was easy using online chat, can not recommend highly enough. Thanks again Troy x

terre d'Oc Hong Kong

Sep 10, 2024  on Shopify

The transition to Quickbooks Online Global is smooth with the support of Ronnie, who is very patient and walked me through step by step. Ronnie also helped to re-set our work flow so I dont' have to re enter again. Thanks so much.

Nakery Beauty

Sep 09, 2024  on Shopify

Working with Ben with SAAS has been amazing. Whenever we have sync issues he takes care of the issues, right away!! Saves me SO much time!

DC Parts

Sep 09, 2024  on Shopify

Paul was very helpful, and super patience with me today getting everything set up he explained in great detail if i was unsure of anything

Saluz Health

Sep 08, 2024  on Shopify

Nick, Is very knowledgeable. He identified the problem and was able to get the issue fixed seamlessly. I am very happy with the customer service I received from Nick. He deserves a raise! :)

Bare Knitwear

Sep 08, 2024  on Shopify

Nick heard my problem, diagnosed the issue, and solved it within minutes. Pretty sure "Quick Nick" is what his buddies call him. Hope that guy is living his best life working remote in Bali or Costa Rica. Anyway, the developers continue to evolve and better the app. Premium integration at a low cost which mirrors the quality of higher cost apps that are out there. There's some integration limitations, but it gets the job done.

Achilles Ion Gabriel Ltd

Sep 08, 2024  on Shopify

Good interface that can be configured to get accurate accounting. Excellent knowledgeable customer support from Ben

Golf My Space

Sep 08, 2024  on Shopify

Paul was amazing. Caught me at just the right time when I was struggling with a sync and helped me get everything back on track!!

Unndr

Sep 08, 2024  on Shopify

Paul was great help and he really knew his stuff and offered to help at a later convenience too which is great!

SBNT

Sep 05, 2024  on Shopify

NICK was super helpful and very informative on the integration process. He fixed all my issues was a lot of help. Awesome!!!!! Recommended.

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