Wen was incredibly helpful and friendly in resolving our tax code sync issue. She quickly identified that the problem came from missing QBO tax codes linked to Shopify orders and guided me clearly to a solution. Her support was efficient, patient, and made the whole process easy to understand. Thank you, Wen!

Excellent support experience! Nick from the QuickBooks Online support team was incredibly knowledgeable, patient, and efficient. He quickly understood the issue, explained everything clearly

Nick was super helpful and helped me setup everything that I needed! Thank you so much for the help!

QuickBooks Online chat support (NICK) was fast, helpful, and professional. My issue was resolved quickly and clearly

I get a great support from Ben. He just see my struggling on my shop, he open the chat and help me fast and easy. I never see a support person so proactive!

5 Stars – Excellent Support from Ben I've been using this extension since 2020 – including with our previous Magento store – and it has worked reliably throughout. Recently, I ran into a synchronisation issue with an order clashing with an existing credit note. Ben on support was incredibly helpful, quickly identifying the problem and resolving it by simply changing the credit note number. After that, the system synced perfectly. Ben's customer service was spot on – fast, clear, and efficient. One small feature request (unrelated to Ben's support): it would be really helpful if edits made to Shopify orders could automatically update in QuickBooks, as I currently have to adjust these manually. Thanks again for the great support!

Sherwin was so kind and helpful. He made the process seamless. I really appreciated the quick and helpful customer support!

WEN from customer support was very accommodating and answered my questions promptly. The integration process for this app was made very seamless!

Thank you Jenny for assisting me through the app, it requires some knowledge to get things going properly and to understand how it works so very grateful for her prompt assistance and help which extends beyond the app knowledge.

Rods - fixed the issue, quickly! really appreciate having a chat support available, that is a real person and not a bot! Thank you