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Customer reviews: QuickBooks Online Global

Develop by Intuit

QBConnector seamlessly integrates QuickBooks with Shopify, simplifying accounting workflows for eCommerce businesses. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (3,037)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Luvvy

May 05, 2025  on Shopify

The integration with Shopify is seamless! Very easy and quick to do and I love how quickly you can start covering your accounting! The support team is fantastic - very responsive, knowledgeable and resolving any questions super fast. Ben was supper helpful. Thank you so much!

Quality Quest Bikes

May 05, 2025  on Shopify

Francis, my support agent, was super helpful and professional. He helped me troubleshoot my problem with patience and was very knowledgeable on the subject. Thanks Francis!

Angling Outfitters

Apr 29, 2025  on Shopify

Sherwin was very patient and knowledgeable. We are still working through some integration but he was very patient.

Double Up Wholesale

Apr 28, 2025  on Shopify

Worked with Support (BEN) and he was great. Made is so that we could import records further back in the history than the plugin wanted to by default. Answered all of our questions, and made the process fairly easy.

Stone Meadow Gardens

Apr 28, 2025  on Shopify

I made an error in my setup, and my support, Ben, was super helpful and fixed it right away! Twice!!

Les Roses de Montréal

Apr 25, 2025  on Shopify

Support helped me solved connections issues rapidly and efficiently. Thank you FRANCIS, you were awesome !

SuperModels

Apr 25, 2025  on Shopify

After a little bit of tinkering at first, I managed to get my sales data very smoothly into quickbooks. You can only sync back one month, but Ben from customer support very quickly managed to go back further for me without me needing to do anything my end. Really easy once you get going.

The Paisley Boutique

Apr 24, 2025  on Shopify

Wow!!! I just worked with Francis in Customer Support and it was the BEST experience ever. I have been struggling for days to figure out the set up for Syncing between Shopify and QuickBooks only to keep hitting hurtles. One chat and Francis got me all set up. It literally saved me hours and days!!! Thank you Francis.... You're the BEST.

Unique Skin

Apr 24, 2025  on Shopify

Spoke on chat with Nick today, he was very helpful, quick and resolved my issues easily. Would be nice if there was out of hours cover as well

atelier b

Apr 22, 2025  on Shopify

The customer support chat is a great tool ! You get connected to someone directly. I chatted with Ben today and in under 5 minutes, my problem was solved. Very quick and efficient !

MERGEsouq

Apr 22, 2025  on Shopify

I’d like to extend my sincere thanks to Nick for his swift and efficient assistance. I’m extremely happy that he was able to resolve the issue promptly. Connecting Shopify to QuickBooks Online has been incredibly helpful—it’s already making my workflow much easier and more streamlined. I truly appreciate the support!

UTMUK

Apr 11, 2025  on Shopify

Looks to be a great tool to save time with accounts, my inexperience with it caused me a few issues but looks simple enough to use going forward, BEN on support chat is very knowledgable and helped me with the set up and correcting MY initial errors. Great support, cant fault them. would not hesitate to recommend the app and Ben in support

Mindray Accessories Australia

Apr 10, 2025  on Shopify

I was facing some issue with the integration and Nick has been a great help to me. Polite, swift and professional.

Kayaks For Fishing

Apr 09, 2025  on Shopify

Its literally 10pm. I'm absolutely stuck and I have an issue with the sync from my shopify store to quick books. I'm still getting used to quick books so Im a little out of my depth. I fired a message in chat expecting not to hear back or get an AI bot and I get a response from Nick. He found the issue straight away and spent 15 mins helping taking time to assist. As a small business I am trying hard to do everything myself and Nick just sorted something that I thought was going to take ages to correct. The app is so easy and simple to use, customer support is amazing. Thank you so much Nick.

Candle Cocoon, LLC

Apr 08, 2025  on Shopify

While the app is ok it does have bugs. And it if wasn't for the excellent support of people (Sherwin) it wouldn't be nearly so good. Thank you Sherwin! Sherwin gets 5 stars!

Lindsey Meyer Art

Apr 07, 2025  on Shopify

I really appreciate Sherwin's help in getting my Shopify and Quickbooks connection fixed. He has been so helpful and nice!

Capital Survival Limited

Apr 01, 2025  on Shopify

Sherwin resolved my problem in minutes and was incredibly fast to respond and assist. Would recommend to anyone!

Parapharmacy Plus

Apr 01, 2025  on Shopify

FRANCIS IS AWESOME !!!! Took us three hours to fix my mistakes, but Francis was patient and guided me through all the steps!!!

SodaStream SG

Mar 28, 2025  on Shopify

Nick has provided excellent support to solve our system sync issue efficiently and effectively. Good job. Happy with Nick's service and support.

Goatsbridge Trout

Mar 25, 2025  on Shopify

Nick helped us to set up the syncing between QB and shopify. He was really helpful and used the chat box to show what we needed to do and was very clear.

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