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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,942)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Goatsbridge Trout

Mar 25, 2025  on Shopify

Nick helped us to set up the syncing between QB and shopify. He was really helpful and used the chat box to show what we needed to do and was very clear.

Salt Spring Coffee

Mar 25, 2025  on Shopify

Excellent customer service!!! Sherwin was very knowledgeable and solved our integration challenges in a matter of minutes.

Cloudy

Mar 25, 2025  on Shopify

Sherwin was of a great help to fix an issue. I had tried alone for a while now, and decided to chat with an assistant. I am usually reticent to chat with online help, as I've had bad experiences, but Sherwin helped me in a minute to troubleshoot my issue, and fixed it in no time. By far the best online chat help I've received, highly recommend.

Fence & Deck Rite

Mar 25, 2025  on Shopify

great support; Ben & Francis from customer support both very helpful, fast and precise answers one more time Francis helped a lot, thank you, great job!

ShopOrganicBytes

Mar 24, 2025  on Shopify

Sherwin was incredibly helpful and efficient in solving our issue and integrating QuickBooks with our Shopify store. He quickly identified the problem and guided us through the entire process with clarity and confidence. The integration was seamless thanks to his expertise, and everything is now running smoothly. We truly appreciated his professionalism, responsiveness, and ability to simplify what initially felt like a complicated task.

DirtCamp

Mar 24, 2025  on Shopify

I can't say anything bad about this company. Every time I have asked for help, they have been super helpful. Today, Francis knocked it out the park. thanks for the help!

Mainstream Boutique Stillwater

Mar 21, 2025  on Shopify

As an accountant this app definitely makes the integration with QuickBooks so much easier. We are able to track sales and payments far more accurately, and when it comes to paying sales tax - we have the information at our figure tips. Thank you, Sherwin for helping me get this set up for another one of our clients. You were prompt, helpful, and clear on everything I needed to do. I appreciate this type of service. Thanks again Sherwin for your help

Bella Ridge Estate

Mar 21, 2025  on Shopify

Absolutely amazing assistance from Nick, would have taken me hours to try to sort all my issues out (as I'd set things up incorrectly I found out!), Nick assisted me with all of them very quickly and efficiently - great service, very happy - I highly recommend the App and the support - thanks a lot Nick!

Alexa Cebu

Mar 20, 2025  on Shopify

NICK, the customer support was extra helpful and reassuring. Communication was very clear and took the prerogative to handle the situation himself without even asking me too. Switching to Quickbooks from another app is nothing short of awesome. The customer service Nick gave has given me the sense of trust that I can trust this Saas to help me in my business

Trü Beauty Salon Services

Mar 20, 2025  on Shopify

I reached out to support chat to double check that I completing an integration correctly and got a response immediately from Sherwin. They were very helpful and look to liberty of providing visual aides. Appreciated!

Outdoor Element

Mar 19, 2025  on Shopify

SHERWIN was great. He answered my questions quickly and pointed me in the right direction. I am working on the setup now and will update this review if needed, but things are looking good thus far.

Midknit Cravings Yarn Co

Mar 18, 2025  on Shopify

No more manually entering invoices! This app is going to save me so much time! I logged onto support chat for one small question and Ben was a huge help! He was knowledgeable and quick to reply to my original question and continued to walk me through the syncing process. Best customer support experience! Thanks Ben!

Foxx Skincare

Mar 17, 2025  on Shopify

Super impressed with the QBO app, integration and the help I received from Nick. I had an issue that I created due to some setting changes however, with one quick email, Nick had it all fixed really quickly.

Fence & Deck Rite

Mar 17, 2025  on Shopify

great support; Ben & Francis from customer support both very helpful, fast and precise answers

Lake Happy

Mar 14, 2025  on Shopify

This app is crucial in sending sales from Shopify to QBO. I have never had a problem in 5 years. Sherwin was very speedy and new exactly how to fix my problem to get the two programs to connect again. Thank you Sherwin!

Proud Vzlan

Mar 13, 2025  on Shopify

Great app and integration. Also, Ben was incredibly helpful in assisting me with syncing QuickBooks and Shopify. He was knowledgeable, patient, and made the process seamless. I really appreciate his support and expertise.

WCS Canada store

Mar 12, 2025  on Shopify

Sherwin was very helpful. After talking to several Quickbooks Advisor he was the first one to explain the issue. Thank you!

Sea Jewels Swimwear

Mar 12, 2025  on Shopify

Nick assisted me in setting up bank clearing accounts thereby clearing my errors in the sync feed between Shopify and QB

Baby Brands Direct Ltd

Mar 11, 2025  on Shopify

Nick was amazing. He helped us resolve all the issues related to the connector sync. Thanks guys for the support.

The SportScreen Ltd.

Mar 07, 2025  on Shopify

So far so good. We had lots of questions on the initial integration but Ben was quick to answer our questions in the live chat and help us resolve our questions.

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