Thank you Jenny for assisting me through the app, it requires some knowledge to get things going properly and to understand how it works so very grateful for her prompt assistance and help which extends beyond the app knowledge.

Rods - fixed the issue, quickly! really appreciate having a chat support available, that is a real person and not a bot! Thank you

It was great and I had excellent support from Sherwin when I accidentally made a mistake he was there to help.

Jas was quick and helpful! Their support is usually easy to access, as well as quick & efficient.

The app works fine overall. I especially want to highlight Ben from customer service, he’s been incredibly helpful and knowledgeable throughout!!

Ben was great. Super fast replies and immediate resolution. Honestly the best customer service I have had to date!

The verdict is still out but I'm thinking of pulling the trigger and using this app to connect my Shopify to Quickbooks. Sherwyn was very patient and knowledgeable. It felt like he was holding my hand. I needed my integration start date to Feb 2024 and he made it so that I would be able to. Let's see what happens.

SHERWIN got on the chat quickly found the information I needed and they fixed an error with a product without me having to do anything. In general. Support has been good and SHERWIN was exceptional!

I encountered a syncing issue that I may have self created but Ben was amazing in getting it sorted!

Rhica was very helpfull and she contacted me before that I need to. Rhica was very proactive. Thank you for you help !

I had an excellent experience with Sherwin from the customer support team. He was extremely helpful and professional while assisting me with my invoices, tax-related questions, and necessary adjustments. Sherwin handled everything with patience and clarity, making the entire process smooth and stress-free. He took the time to explain each step and ensured that all issues were fully resolved. His attention to detail and dedication to customer satisfaction truly stood out. I really appreciate his support — thank you, Sherwin!

Wen provided very good support during the whole process of Integration. He is very supportive and helped a lot . Thank you so much Wen

I've been using this app since a client moved their online store to Shopify a couple of years ago. I've found the intergration works very well and the customer support is extremely helpful when there are issues. I have to give a special mention to Jas who helped me sort out a syncing issue today quickly and with minimal fuss. I'd highly recommend the app.

Sherwin was incredibly helpful in getting our account set back up after we ran into some issues. He walked us through exactly what needed to happen and made the whole process smooth and stress-free. Very pleased with the support—thank you!

Couple of teething issues with Shopify and Quckbooks in launch. Ben was a super star to help with this and fix things really quickly and also ensure these issues were not only resolved but wouldn't happen again.

Nick saved me plenty of time/frustration helping sync Quickbooks with Shopify. Thanks Nick!! Best customer support I've had in a long time!

The tax features of this app are not as good as they could be. It seems like a lot of people need 3rd party software to sort this out. It seems like QuickBooks could fix this rather easily. BUT they do have live customer support. BEN explained to me how the tax worked. I spent hours searching online, and he answered all of my questions in 5 minutes. So THAT is a big plus.

Francis the don, made sure all my connections were good, and even helped me do some tests before main sync.. Top notch customer service!

I had long-term issues with sync issues because of items we had deleted or made inactive and then reactivated. Rhica in customer support actually reached out to me while I was reviewing some sync issues. They noted they had identified the problem and would be happy to resolve it, if it was okay with me. A few minutes later, it was all cleared up, and I look forward to clean syncs going forward.

you know who's awesome? SHERWIN IS AWESOME! :-D. He helped me to sync my (few) older orders so that I could keep everything up to date in quickbooks. Thanks so much!