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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,869)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Cure Superfoods

Dec 17, 2024  on Shopify

Ben is amazing! He’s super helpful and incredibly fast. His service is top-notch, and I highly recommend him to anyone looking for reliable support.

W I - A M

Dec 16, 2024  on Shopify

Paul, a été très réactif et efficace dans ses conseils pour connecter mon compte à ma boutique Shopify.

Q Logic Enclosures

Dec 16, 2024  on Shopify

Lori helped me out quickly and concisely. We were able to figure out a solution and get me back on task.

Iconic Alloys

Dec 16, 2024  on Shopify

Customer Service Advisor LORI via the chat feature was very helpful, kind and understanding! - Would love to be helped by LORI again. Everything's sorted! :-)

Bohemia - Salon Professional Services - Jersey

Dec 16, 2024  on Shopify

Ben was really helpful and attentive to resolving the new installation. Admittedly I was dreading the re-installation, but he has made it very smooth!

Kids Corner

Dec 15, 2024  on Shopify

I had the pleasure of working with Lori from QuickBooks Customer Support, who assisted me in integrating Shopify with QuickBooks. She was extremely patient, explaining everything clearly and addressing all my questions in a smooth and detailed manner. Lori was highly cooperative and professional, taking the necessary time to resolve the issue efficiently and expertly. A big shoutout to Lori for her outstanding support and professionalism!

Bootleg Chocolates

Dec 12, 2024  on Shopify

SHERWIN, did a great job of identifying the issue and gave me the best way to correct the problem. Thank you!

Everlayer

Dec 11, 2024  on Shopify

Lori , was patient , understanding and knowledgeable in resolving all of our inventory sync with Shopify issues. Exceptional effort . Thank You.

ERIC, The Children's Bowel & Bladder Charity

Dec 11, 2024  on Shopify

This is working really well for us - all Shopify products and sales pull through to QBO and it's very easy to check for issues and resolve them. Field mapping is full and detailed so that sales show on QBO exactly the way I want them to. Support is great too - just had an issue to fix, webchat response was almost immediate and the issue was fixed within minutes (thanks @Troy!).

Heartwood Mushrooms

Dec 10, 2024  on Shopify

Nick @ support was a great help when I started getting some errors. Quickly showed me some work arounds.

Iron Horse Wear House

Dec 10, 2024  on Shopify

Sherwin helped me today to connect my clients shopify account to the quickbooks portal. He was very helpful and patient and asnwered all my questions quickly and explained it to me so that i was able to fix my problems asap! great service

The Makery

Dec 10, 2024  on Shopify

Sherwin helped me today and resolved a problem for me in minutes that other tech support weren't able to resolve in more than three hours of chat and phone time. Thank you Sherwin!

Certiprof

Dec 10, 2024  on Shopify

Tuve el placer de recibir la ayuda de Nick y no puedo estar más agradecido. Desde el primer momento, mostró una gran disposición para entender mi problema. No solo fue muy profesional, sino que resolvió mi situación de manera rápida y eficaz. Su conocimiento y enfoque claro me dieron la confianza de que estaba en buenas manos. Sin duda, recomiendo a Nick por su excelente servicio y por su habilidad para resolver cualquier inconveniente de forma ágil y sin complicaciones. ¡Gracias, Nick!

Ridgetec Outdoors

Dec 10, 2024  on Shopify

I needed help connecting Shopify into Quickbooks. I had run Shopify for a year and needed to get that into Quickbooks. Karol was great help and really helped me figure things out.

EquiCrown Canada

Dec 09, 2024  on Shopify

Great team, Great product and awesome customer service thanks Nick for all the help. You have completely changed how I feel about Quickbooks!

Clubsport Garage

Dec 08, 2024  on Shopify

I'm all for making things efficient and automated, this app is perfect for just that, I had some issues on the initial setup but the customer service team (Troy) were super quick at fixing any small bugs.

Amaroo Hills Emu Farm

Dec 04, 2024  on Shopify

We had an issue where refunds were not being processed from Shopify to Quickbooks. We started a chat with Ben, who explained the QBC synch in detail and demonstrated thorough understanding of the refund synch logic and Shopify order cancelation process. Ben helped resolve the issue and was patient in explaining the way the QBC worked.

DOMAIN by Laura Hodges Studio

Dec 04, 2024  on Shopify

Great app and customer service. I had to use the chat feature this morning and their rep Nick was able to quickly resolve my issue. He even stayed on the chat line while I double check the repair on my end. I am very happy with this app and their customer service.

Machino Group Sdn Bhd 1549199D

Dec 03, 2024  on Shopify

Huge thanks to Paul and Karol for assisting me with my issue. I was trying to link my 2nd shopify store to my quickbook and was having so much issues. Paul and Karol were patient in assisting me step by step.

Supplement Vault.Lk

Dec 02, 2024  on Shopify

I had the pleasure of working with Nick from Shopify while integrating Shopify with QuickBooks Online (QBO), and I couldn't be more impressed with his support. From the very beginning, Nick demonstrated a deep understanding of both platforms and guided me through the integration process with clarity and patience. He promptly addressed all my questions, offered practical solutions to unique challenges, and ensured that the setup aligned perfectly with my business needs. His professionalism and technical expertise made what could have been a complex process incredibly smooth and efficient. Thanks to Nick's assistance, we now have a seamless integration between Shopify and QBO that has streamlined our inventory and financial operations. It’s not often you come across someone as knowledgeable and committed to excellent customer service as Nick. Highly recommend working with him for any Shopify-related assistance!

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