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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,872)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Reet Good Furniture

Jul 16, 2024  on Shopify

I am extremely grateful to Paul for his assistance and patience in helping us link Shopify to QuickBooks. He guided me through the process of integrating Shopify payment options, which I found a bit confusing. However, Paul patiently explained each option in detail and offered valuable suggestions on which would be best for us. Throughout our chat session, he remained friendly, helpful, and polite. I wouldn't hesitate to contact the support team again with any questions. Many thanks.

Olivver

Jul 16, 2024  on Shopify

Wasted about 4 hours trying to get QuickBooks Online to work with Shopify. Had an in induction call where they couldn't actually help me set it up. Utterly useless.

Psalms Klub

Jul 15, 2024  on Shopify

Ben was of great assistance, on navigating and getting the orders on Shopify to be synced with Quickbooks invoicing. Great service Ben. made it look so simple

HyggeB Bedding

Jul 13, 2024  on Shopify

Ronnie was very helpful in solving my issues. I had problems syncing Shopify transactions on Quickbooks and she assisted.

MAFRCraft Wooden products

Jul 11, 2024  on Shopify

Nick is the best advisor I could get, he helped me from the very begin with all my struggles and explained all details how it works and where to click. He made my day absolutely positive and would recommend his advisory to everyone. Thank you very much NICK!! You are the BEST!!!!

Fierce Mild Beer

Jul 10, 2024  on Shopify

Ben was attentive and sorted out all of the issues before they became a recurring problem. Highly recommend

Sky Crew 507

Jul 10, 2024  on Shopify

I was connected with BEN, He was just perfect in providing the appropriate support and on-time results. I am very happy

SavvyVan Shop

Jul 09, 2024  on Shopify

Excellent app making accounting very simple. Exceptional customer service from Nick. They pro-actively support customers which is refreshing!. Couldn't recommend enough

Mediation Institute

Jul 09, 2024  on Shopify

Ronnie was very helpful in helping me successfully set this up Troy also was great with a follow up query

Manufacture TRIANGLE Hi-Fi

Jul 08, 2024  on Shopify

NICK gave me great advices on how to correctly set up the API and he solved in half an hour what initially looked like days of head-scratchng! Thank you NICK !!

ANBU

Jul 08, 2024  on Shopify

Nick on the chat box was very helpful, any questions or concerns I had were answered promptly and things were actioned easily. Would have been lost without.

RedWhite Apparel

Jul 07, 2024  on Shopify

I had trouble setting up and synching order and product data with Quickbooks Online, but CLARISSE from the online chat helped me. The software isn't as intuitive (pun intended) as i'd have liked, but having very good customer service to help get you going is so helpful.

Rare Kids Co.

Jul 07, 2024  on Shopify

New to the app but seems to do what I need it to. What I'm most impressed with is so far the customer service team has been wonderful. I've contacted them twice and both times they have been quick to respond and extremely helpful! Thanks so much Sherwin!

Price Conscious Spot - PC SPOT

Jul 07, 2024  on Shopify

Excellent app with excellent Support by Paul who helped me through navigation of the app and settings. Well done on linking an excellent app with excellent service.

Maison Juniper

Jul 04, 2024  on Shopify

Ben was really helpful! I had many questions on how to configure the sync and he was able to answer all of them. He also helped me troubleshoot errors and I was able to fix them in no time! I'm only giving 4 stars because I find the available documentation is not detailed enough, but my experience with Ben was very positive.

Cuisine du Domaine

Jul 04, 2024  on Shopify

Service de Sherwin impeccable!! 1 heure ne ligne avec moi pour régler mon probleme :) Il m'a suivi à toutes les étapes !! Merci

MTNPK Glassware

Jul 04, 2024  on Shopify

This program is essential for all small businesses. Their support is way above the competitions. Sherwin was extremely helpful in not only resolving my issues, but also explaining the process so that I understood what settings I needed to properly sync my data.

Solutions Mobility

Jul 03, 2024  on Shopify

The best connector hands-down. Everything can be configured and they have outstanding live chat support with a thoroughly extensive knowledge of any issue you might have. Clarisse helped us configure the app to support quite a complex operation very quickly.

HalalGlam

Jul 02, 2024  on Shopify

The integration between Shopify and QBO works as expected. You do, however, need to be careful on setting up the filter on manage connection on what data to transfer and what not. Just make sure you don't have double booking when reconciling your QBO and bank statement.

Ultimate Spas & Power Sports

Jul 01, 2024  on Shopify

Fantastic app to sync data to quickbooks! Their support team is amazing. Sherwin helped me solve some questions I had very quickly. I recommend this to anyone who uses both systems!

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