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Customer reviews: QuickBooks Online Global

Develop by Intuit

QBConnector seamlessly integrates QuickBooks with Shopify, simplifying accounting workflows for eCommerce businesses. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (2,591)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Ingenext

Sep 24, 2024  on Shopify

Excellent customer service, fast and efficient! Lori was extremely kind and helpful. It's rare these days to have such good customer service. Thank you again Lori!

kris nations

Sep 24, 2024  on Shopify

We needed to update our Shopify integration, which I was dreading because these things can take up a lot of time. Their customer service could not have made it easier. We were back in action in <15 mins. Thank you Rafael!

Generate Design

Sep 24, 2024  on Shopify

This app saves me tons of time, and when I had any questions, Nick was there to help me out quickly and professionally.

Buttease

Sep 23, 2024  on Shopify

Had to deal with support for Shopify Connector App. Dealt with Troy - he was great, very helpful and quick to respond.

LuxuryLink Group

Sep 23, 2024  on Shopify

Excellent experience with Ben. He was very patient, knowledgable and helped me solve everything. QBO - he is a star player. Thank you

Eco Pea Co.

Sep 22, 2024  on Shopify

Lori was great to work with and helped us migrate to this newer version. This app makes life a lot easier for our team. Thank you!

Lights for Christmas

Sep 22, 2024  on Shopify

The app works great! Make sure to NOT create invoice in QBO as well. If you do, add a prefix to it, otherwise the Shopify order will not post to QBO because of duplicate invoice numbers. Easy fix - just something to be conscious of when setting the the API. Thanks Ben!

SolarAdmin Ireland

Sep 19, 2024  on Shopify

Karol in Customer Support was absolutely brilliant. Lets just say, it was getting stressful trying to get info from Shopify to Quickbooks on my own. Support was lightening quick and Karol understood, in an instant, what I was trying to do. The issue was resolved within a few minutes. The communication was perfect, Karol kept me informed all throughout the process. Thank you again and again for all your help.

Prince Edward Island Preserve Company

Sep 18, 2024  on Shopify

Nick was efficient and informative. We are still testing the app, but if their service is any indication of their product ...count us in!

Port Credit Pets

Sep 18, 2024  on Shopify

Sherwin offered amazing tech support when I had huge syncing issue with shopify after hosting a pop-up shop at an Expo. Great job Sherwin!

Smelly Men

Sep 16, 2024  on Shopify

Had a sync issue with my new Shopify store and Troy fixed it within 5 mins - really helpful service and got me out of a hole!

Afridi Imports

Sep 15, 2024  on Shopify

Customer support is very precise and helpful. I had a small issue, got in touch with Nick from cs and he explained everything to me and even helped me configure my account. Great experience

Wild Lily

Sep 15, 2024  on Shopify

Support was very helpful - thanks BEN! Unfortunately the integration itself doesn't work for our needs

La Maison Baude

Sep 15, 2024  on Shopify

Lori was a superstar and helped me solve inventory sync issues with Shopify! Made it easy and was very accommodating with my rooki level of experience with QBO. Thanks Lori!

Cool East Market

Sep 11, 2024  on Shopify

excellent customer service provided by all members, especially Lori. She went above and beyond to help me!

Boxfetti.ae

Sep 11, 2024  on Shopify

Karol was really really amazing! She was very patient with my questions. She made the integration process so easy. :) Thanks Karol!

Scenic Route Apparel

Sep 11, 2024  on Shopify

David was fantastic. I was having major issues getting Sales synched from my store. He walked me through, and explained the entire process. Very helpful.

Bewaltz

Sep 10, 2024  on Shopify

Very smooth transition to the new app. Lori was great at making it more clear for me to understand the process. Thanks Lori, Great customer service! :)

Odeliya Probeauty

Sep 10, 2024  on Shopify

QuickBooks Online Global has great customer care. Sherwin was very helpful and knowledgeable and was quick to resolve my syncing issue.

Simmons Bilt

Sep 10, 2024  on Shopify

Troy came onto chat as soon as I launched it, he solved my problem right away and also wanted to help me load historical data prior to integration which sadly I did not have time for so he kindly gave me a link to raise a ticket when I was ready. App is amazing, saves me so much time, setting it up was easy using online chat, can not recommend highly enough. Thanks again Troy x

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