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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,873)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Fluffy Bottom Babies

May 28, 2024  on Shopify

BEN was very helpful in helping me set up Shopify connect and backdated the start syncing date to help save me time.

OV Distribution Limited

May 28, 2024  on Shopify

Some excellent help and support from Paul. I'm new to Quickbooks and I found Paul extremely helpful.

Blue Dahlia Designs

May 02, 2024  on Shopify

David did a great job finding out what issues I was having and quickly fix the issue! I seem to have this issue every month but the chat feature is quick and painless. Thanks David!

ILED MENUS

May 02, 2024  on Shopify

Awesome integration. Ronnie did the magic and helped integrate data from the past as well. Super helpful instructions throughout the process. Made the whole accounting reconciliation part so easy. Excellent customer service and exceptional product!

Zados

May 01, 2024  on Shopify

I was running into an error and thought of rectifying it alone. But Nick came to the rescue and resolved everything in the "nick" of time. This worked great for me because there was no hassle, no time constraints, and it was done so quickly I'm back to working as usual. I'm so grateful for this chat feature. Thanks Nick!

Denta Forma

Apr 26, 2024  on Shopify

Nick is so quick and helpful today. Every question I asked he gave me the answer straight away and took action promptly. Thank you so much Nick

Betterave Brayonne

Apr 24, 2024  on Shopify

Ben from the support team saved me a lot of time! Although it can sometimes be complicated to configure our applications on 3 different platforms, Ben took care of everything to help me! I love Quickbooks, and even more its support! Thanks Ben!

Scale Motorsport

Apr 24, 2024  on Shopify

We've been using this app for several years now so have faced several issues that I would describe as normal given the volume we do. What really makes this app outstanding is their customer service. Troy in the CS department is responsive, personal and persistent towards making sure problems get resolved, these days that type of help is impossible to find.

Breatheeze Performance

Apr 22, 2024  on Shopify

Thank you to the incredibly helpful NICK who solved all my problems with linking Shopify with perfect customer service and explanations! Best Customer Service!

BlackBird Store

Apr 22, 2024  on Shopify

Ben was very helpful in resolving my issue with syncing fees in QB. He was knowledgeable and patient in explaining the process and troubleshooting the error. I would highly recommend it to anyone needing assistance with QB-Shopify integration.

PlantChoir

Apr 19, 2024  on Shopify

I encountered issues with the sync between Shopify and Quickbooks. The online chat support proved to be incredibly helpful, and Ben efficiently resolved my problem by providing quick and effective solutions.

PAWDEGA USA

Apr 19, 2024  on Shopify

I truly appreciate this app and the customer service they provide. The app syncs my Shopify transactions to QB without any problems, and it makes my life so much easier. Every time I have a question, the customer service replies to me within minutes and they are always BEYOND helpful in accommodating my questions and providing a solution. Thank you so much for your exceptional service. A special Thank you also for Paul who has assisted me in setting up my second store with this app.

Astronomy Plus

Apr 18, 2024  on Shopify

SHERWIN helped me two times in the last two days, quick response and good support. He was able to help me quickly ! Thanks again.

Rancho Vallée

Apr 18, 2024  on Shopify

Très efficace dans la résolution de problèmes, SHERWIN a été d'une aide précieuse via le Chat pour résoudre mon problème de connection Shopify/Quickbooks. Rapide et efficace. Service client A1.

Willow Industries

Apr 18, 2024  on Shopify

I have been struggling to integrate QuickBooks Online with Shopify. Both Dean and Ben made the process incredibly easy and answered all of the questions I had!

Caribe Coffee Co.®

Apr 18, 2024  on Shopify

Great app and easy to use (after mapping correctly) amazing customer service from SHERWIN. checking on us after an error showing in our mapping

Come&Buy NV

Apr 18, 2024  on Shopify

VERY GOOD SUPPORT. Was having trouble connecting Quickbooks to Shopify. Ask for Troy! Best assistant and support.

M&M SEA MOSS INC

Apr 17, 2024  on Shopify

I just started using this app. The live chat support is amazing. I dealt with Ronnie and he answered all my questions made my life easier.

MaCae

Apr 15, 2024  on Shopify

I have been using QuickBooks for a couple years but faced an issue a few days ago I could not figure out how to solve. I used the support via live chat today and had it addressed through great service from Dean. He was knowledgeable, attentive and quickly understood and solved the issue. I am usually skeptical about using live chats but have to admit this was very good.

NOHARÀ Atelier

Apr 15, 2024  on Shopify

La rapidité et l'efficacité du chat en ligne est vraiment très appréciée, Sherwin a sû régler mon problème de synchronisation avec Shopify en un temps record, et m'a même référée à du contenu éducatif pouvant m'aider à bien utiliser le logiciel pas à pas. Je recommande vivement!

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