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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,873)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Vogue Philippines

Jun 17, 2024  on Shopify

Karol is the best support that I can have when Im needed something important. Great customer support!

My Store

Jun 12, 2024  on Shopify

Troy was very helpful he managed to add my country which was not on the list and helping me with creating my account awesome job Troy.

Jillian's Design Elements

Jun 11, 2024  on Shopify

Ben was amazing with helping me through the Shopify -> QuickBooks Online Sync. He answered every question I had, and I now feel a lot more comfortable about the whole thing.

Town Hall Outdoor Co

Jun 11, 2024  on Shopify

I can't say enough about Paul and the whole customer service team. They solve my problems (which are very few) every time within minutes. So friendly, helpful and just 'get it'. I never hesitate in reaching out, even with the dumbest questions. Thanks team!

Pixel Pop Boutique

Jun 10, 2024  on Shopify

This app has been easy to use and the support team is so great!! Troy was so fast and very efficient with helping me with my syncing issues. Honestly, saved me so much headache! Thank you Intuit and Troy :)

Daymaker Coffee Roasters

Jun 09, 2024  on Shopify

QBO support is phenomenal! I just had a Chat with Nick and he quickly fixed my issue and also brought to me attention a second issue I wasn't aware of. And he fixed it too. Great service!

Ruby Brown

Jun 09, 2024  on Shopify

Sherwin was really helpful with an issue that we had with some products. Sherwin answered our questions and worked on the issue for us very quickly. Thank you

Oliveira's Bakery

Jun 04, 2024  on Shopify

Nick WAS AMAZING!!! VERY HELPFUL WHEN IT CAME TO LINKING MY SHOPIFY WITH QUICKBOOKS. HE MADE THE PROCESS STRESS-FREE AND EASY!

ejuiced.ca

Jun 04, 2024  on Shopify

Customer support is one the best I've seen in may many months. Nick was very explicit in his recommendations and instructions and helped to solve the problem effectively Definitely recommend

Coconut & Cotton

Jun 04, 2024  on Shopify

A dream experience with incredible support, it syncs the orders and fees seamlessly with lots of options on how it shows in quickbooks.

Music & Books Ayr

Jun 03, 2024  on Shopify

Ronnie was very helpful in helping me to clean up my account. There were some errors made when we first set it up but they helped me to understand how to remove the old data and change over to a better system for us, including letting me know that if I want my sales tax info to be right, I need to use Orders instead of Payouts, SO HELPFUL!

Superguns

Jun 02, 2024  on Shopify

Outstanding customer service by Sherwin! Surprisingly good in fact! Fast responses and fixed my issues in no time at all! Highly recommended!

Sweetie Fox

Jun 02, 2024  on Shopify

The support team is amazing, and Sherwin is exceptional! I had questions about connecting USD store and ensuring documents were generated correctly, and he quickly helped resolve everything. They provide quick and clear explanations, and guide you through every step with ease.

Overhood

May 30, 2024  on Shopify

A convenient app with superb support. I had a synchronization issue with Shopify, and SHERWIN was very quick and helpful in resolving it. It's hard to ask for better tech support. Thank you, SHERWIN, for your expertise and prompt assistance!

Fawn & Doe Baby Co.

May 30, 2024  on Shopify

I contacted Support for an Shopify/QBO integration issue and was promptly connect with BEN. He spent a good amount of time working with me and helped me understand the app. As well he patiently helped me to reconnect the Shopify App to my Clients QBO account as these was an issue with the Client's bank feeds. Excellent service from Ben. Thanks Ben!

Nerdvana Cards & Games

May 29, 2024  on Shopify

Life changing app for any small business and the support team has been unreal! I have to give a special shout out to Ronnie as he helped me fairly quickly during a stressful time as I prepare to close my books.

Vikkie Oh Atelier Ltd.

May 29, 2024  on Shopify

I've used QB for a year now and today I synced it with Shopify. Dean was really patient and supportive through any hiccups and so many questions during the sycn process. Thank you. Now, let's see how it all works together on my first sale.

Cagri Terzioglu

May 29, 2024  on Shopify

I appreciate for the ease of use and start syncing two platforms without any issues or hussle. Also, I would like to say thank you to Clarisse for her patience and quick responses to my all questions.

Murphy Clinique Médico-Esthétique Inc

May 29, 2024  on Shopify

Today, I needed some help to resync some orders that had numbering error due to bad config in the connector....Thanks to BEN, he give great support and help fix the issues right away, very patient and fast to get the solution! Great support! Thanks again BEN !!! I also had another session with DAVID, same great support! Thanks to the team! Impressive the way issues get resolved fast and clean! They both know the product very well, well as expert!

TOP UNDEARWEAR

May 28, 2024  on Shopify

This is the best App that integrates with QBO for Shopify. And Customer Service is AAA+++. Sherwin just helped and was awesome!

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