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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,873)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

RX Smart Gear Canada

Apr 12, 2024  on Shopify

I just had a second support session with David, and I can't thank him enough. He has gone above and beyond to be able to give me a hand with my issues and concern Paul's assistance with QuickBooks and Shopify was invaluable as we launched our new company. His expertise helped alleviate the stress of managing finances and e-commerce operations, ensuring everything ran smoothly. Paul's guidance and support were instrumental in ensuring our systems worked seamlessly, allowing us to focus on growing our business. We highly recommend Paul for his exceptional skills and dedication to helping new businesses succeed.

Twisted Creek Apparel

Apr 11, 2024  on Shopify

I was having issues with our sync between Shopify and Quickbooks. The online chat help was so useful and Sherwin was able to answer and solve my problem quickly and effectively. I was able to get back to work in a short amount of time.

Institut Apprè Beauté

Apr 10, 2024  on Shopify

Excellent service d'implantation avec PAUL! Très à l'écoute de nos besoin et disponible pour mes questions. Malgré la traduction d'anglais à Français, les directives étaient très claires!

Velgen Wheels UK

Apr 09, 2024  on Shopify

Top support as ever. Honestly one of the fastest and best support staff ive ever encountered. Thanks Rafael and team!

Equine Leg Magic™

Apr 09, 2024  on Shopify

Spent some time with Ben assisting me today. He was helped to get us up and running again after a a period of down time. Ben was very courteous and professional, he made my day!

Over The Moon Gift

Apr 09, 2024  on Shopify

David was a huge help in fixing a problem I created in linking Shopify to QuickBooks! it only took a few minutes and the problem was fixed!

Meco Reptiles and Enclosures

Apr 08, 2024  on Shopify

Just had an amazing experience with Nick over chat and he helped me out. I am not even close to tech savvy and he was great every step of the way!!

Graze & Gather

Apr 05, 2024  on Shopify

App does a great job keeping our Shopify and QBO synced. When there is an error, it alerts you. I had troubled figuring out why a couple of orders were not syncing, and for the first time ever...I was contacted by customer support. Sherwin noticed that a couple of orders were not syncing, and HE started a chat with me to fix it!

OHOM

Apr 05, 2024  on Shopify

Great experience overall, Lori was able to get me the help that I needed for my company in order to connect to the proper version of the QuickBooks app!

Hidden Scotland

Apr 05, 2024  on Shopify

Ben was a great help to me today when I was having problems with integration to Quickbooks. He quickly identified the problem and gave me some options on ways to fix it.

BE Ultimate Apparel Great Britain

Apr 04, 2024  on Shopify

The App is easy to use and the customer service is superb. Sherwin efficiently rectified the problem I faced, and went the extra mile to ensure seamless synchronization.

All Stop Trading

Apr 03, 2024  on Shopify

Paul was very helpful in answering my questions and solving my problems. It was fast, and I now have my system working seamlessly!

Eddycrest Sewing Furniture

Apr 02, 2024  on Shopify

David was very helpful and followed up even when our chat got disconnected. The app works great and easy to maintain and get help is you run in to issues.

TOW TOW

Apr 01, 2024  on Shopify

Nick has been really helpful in helping with the integration between shopify and quickbooks. It hasnt been an easy integration, and i have been through 2 other customer champions, but Nick was the most helpful of the lot! He took the initiative to reach out and rectify the problem. It could have taken weeks, but Nick did it in one sitting! I am truly appreciative, as a small business owner, accounting may not come naturally to us and Nick made the concepts easy through his explanation!

House Of Stereo

Jan 25, 2024  on Shopify

Ben, was an awesome help to me. He not only found the answer to my problem quickly, he offered to fix it for me! He saved me a great deal of time.

Hero Eleven Sports Corp.

Jan 16, 2024  on Shopify

App is easy to navigate. If you have issues with the import of sales data, make sure to use the Chat feature, as their reps can easily work on it and clear the issues. Karol was super helpful and quick with my request. Glad Intuit purchased OneSaas in 2021, customer services has gotten better!

Virgin River Naturals

Jan 03, 2024  on Shopify

I love this app! Syncs my Shopify and Quickbooks and literally cuts my paperwork in half. Whenever I have an issue or question, they are super quick to respond and figure it out. Amazing! Because I do not get that attention or timeliness from other apps and services. Shout out to Ronnie! He fixed a very specific and individual issue for us today. THANK YOU

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