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Customer reviews: QuickBooks Online Global

Develop by Intuit

QBConnector seamlessly integrates QuickBooks with Shopify, simplifying accounting workflows for eCommerce businesses. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (2,591)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

terre d'Oc Hong Kong

Sep 10, 2024  on Shopify

The transition to Quickbooks Online Global is smooth with the support of Ronnie, who is very patient and walked me through step by step. Ronnie also helped to re-set our work flow so I dont' have to re enter again. Thanks so much.

Nakery Beauty

Sep 09, 2024  on Shopify

Working with Ben with SAAS has been amazing. Whenever we have sync issues he takes care of the issues, right away!! Saves me SO much time!

DC Parts

Sep 09, 2024  on Shopify

Paul was very helpful, and super patience with me today getting everything set up he explained in great detail if i was unsure of anything

Saluz Health

Sep 08, 2024  on Shopify

Nick, Is very knowledgeable. He identified the problem and was able to get the issue fixed seamlessly. I am very happy with the customer service I received from Nick. He deserves a raise! :)

Bare Knitwear

Sep 08, 2024  on Shopify

Nick heard my problem, diagnosed the issue, and solved it within minutes. Pretty sure "Quick Nick" is what his buddies call him. Hope that guy is living his best life working remote in Bali or Costa Rica. Anyway, the developers continue to evolve and better the app. Premium integration at a low cost which mirrors the quality of higher cost apps that are out there. There's some integration limitations, but it gets the job done.

Achilles Ion Gabriel Ltd

Sep 08, 2024  on Shopify

Good interface that can be configured to get accurate accounting. Excellent knowledgeable customer support from Ben

Golf My Space

Sep 08, 2024  on Shopify

Paul was amazing. Caught me at just the right time when I was struggling with a sync and helped me get everything back on track!!

Unndr

Sep 08, 2024  on Shopify

Paul was great help and he really knew his stuff and offered to help at a later convenience too which is great!

SBNT

Sep 05, 2024  on Shopify

NICK was super helpful and very informative on the integration process. He fixed all my issues was a lot of help. Awesome!!!!! Recommended.

justthegoods

Sep 05, 2024  on Shopify

For the most part I've had a positive experience synching shopify into Quickbooks. There are a few strange moments when products duplicate and I end up having to manually tidy up my products/services list to make sure products map to the correct income categories for accurate reports, and a couple of strange tax mapping issues, but it's all leaps and bounds better than the days when I had to enter all of this info manually from emails into QBO (2013, I don't miss you at all *lol*). Thank you to Lori for providing tech support today making sure I my account was correctly moved to the new QBO Global. Much appreciated!

Bombshell Extension Co.

Sep 05, 2024  on Shopify

Highly recommend this app. I had a few issues with syncing to QB and Dean was super responsive and incredibly helpful in answering my questions quickly today and in resolving the issue. Thank you!

Potley's Apothecary

Sep 04, 2024  on Shopify

Lori was great - really patient and helped me make sure everything was set up right and been backdated the integration to when we started trading which is going to save us lots of time and hassle.

Whole and Nourished

Sep 04, 2024  on Shopify

This app does what it needs to do. Sherwin was very helpful in connecting my accountant as an admin to the account.

Morfí Design

Sep 04, 2024  on Shopify

Sherwin from QuickBooks has been an absolute game-changer! They made setting everything up smooth and easy, guiding me every step of the way. Their knowledge and patience are unmatched—couldn’t have asked for better support. Thanks, Sherwin!

Beulah Studios Home Collection

Sep 04, 2024  on Shopify

I was unable to sync my QuickBooks account with my Shopify store. Lori was able to identify the issue straight away and help me resolve the issue and set the account up correctly. Amazing customer service. Thanks again Lori

Tee Stop

Sep 03, 2024  on Shopify

Sherwin was a great help in helping me properly sync my Shopify orders to my QB sales. He proactively reached out and identified the errors. Within 10 minutes the issues were resolved, and now my shopify orders are seamlessly connecting and being added to my QB Sales. Happy to have this resolved and have this app. Thank you again Sherwin

Dead Trade Company

Sep 03, 2024  on Shopify

I needed to make some changes to how Shopify and Quickbooks were connected and Nick was great and helped me with testing and syncing my Shopify payouts.

Distortions Unlimited

Sep 03, 2024  on Shopify

Sherwin was such a great help today! They fixed our problem quickly and it was a pleasure chatting with them.

Those Pretzels

Sep 03, 2024  on Shopify

I had issues syncing shopify and QB... BEN was a lifesaver... problems solved. He was very patient and encouraging! Thank you!

Trickster Company

Sep 02, 2024  on Shopify

I just converted from the old OneSaas account to QuickBooks Online Global. Sherwin made the conversion really easy. He handled making sure the settings are the same as before and that the syncing is correct. Well done!

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