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Customer reviews: QuickBooks Online Global

Develop by Intuit

Reviews (2,872)

Overall rating
4.9

What Merchants Think

Merchants frequently express high satisfaction with "QuickBooks Online Global," appreciating its seamless integration between QuickBooks and Shopify. The support team, including representatives like Ben, Nick, Sherwin, and others, is often praised for their professionalism, patience, and prompt resolution of issues. Overall, users find the app reliable and time-saving, contributing to efficient financial management and business operations.

Key Strengths

  • Seamless integration with Shopify and QuickBooks, enhancing business operations.
  • Highly praised customer support team, known for effectiveness and promptness.
  • Ease of setting up and synchronizing data between platforms.
  • Reliable performance in managing financial transactions and bookkeeping.
  • Live chat feature providing instant assistance.

Common Concerns

  • Occasional setup and initial synchronization issues.
  • Some users encounter periodic syncing errors with Shopify.
  • Need for more detailed guidance on specific configurations, such as tax settings.

Final Thoughts

"QuickBooks Online Global" is widely regarded as a robust and essential tool for businesses requiring integration between QuickBooks and Shopify. The app excels in facilitating efficient financial management. While minor setup challenges may occur, the exceptional customer support helps swiftly resolve issues, making it a recommended choice for any retailer seeking seamless operation and adequate support.

Hokusan Tea Canada

Jul 01, 2024  on Shopify

SHERWIN and DAVID provided very prompt and accurate responses, and quickly resolved the issue remotely!

Arluka

Jun 30, 2024  on Shopify

Sherwin at QB has been super helpful in getting the integration set up. Support is fast, responsive and helpful. I'm hoping that the integration streamlines my Shopify accounting.

ONES

Jun 30, 2024  on Shopify

Sherwin was super helpful in helping us integrate Shopify and QBO- answered all my questions and showed how it would show up for us in QBO page. Great!

Angela's Skincare Inc.

Jun 30, 2024  on Shopify

Very easy to connect Shopify and Ben from QBO was able to help me navigate any issues I had. He was patient and knowledgeable throughout the session, pointing out where I need to do additional checks and the best ways to show information in QBO.

Lili + Mila's Empawrium

Jun 30, 2024  on Shopify

I was really struggling with setting up my QB account and received tech support from Nick. Not only was he friendly but insanely helpful. I honestly would not have been able to set this up correctly without him. It is not often as a small business you have help but it is sometimes essential. He was extremely knowledgeable. He helped me link shopify to QB and to import the information in the correct way (without duplicates) from Shopify to QuickBooks. Highly recommend Nick!

Stoked On Foiling

Jun 30, 2024  on Shopify

Nick was so helpful. Spent heaps of time making sure the sync was set up perfectly. He got me syncing products and understanding the best options to use. Extremely happy with the support given.

Kbeauty Canada

Jun 27, 2024  on Shopify

I received tech support from Paul. He was very detailed and took care of me patiently. He is extremely knowledgeable, and thanks to his help, I was able to import inventory product lists from Shopify to QuickBooks. I am grateful to Paul for his impeccable support.

Champs Luggage

Jun 26, 2024  on Shopify

LORI was just amazing customer service. Im not sure about every rep but she was just incredible. Thanks for all your help!

Towy Trailer Centre

Jun 26, 2024  on Shopify

Customer support is outstanding, Clarisse really made short work of sorting out a sync problem! Everything back up and running in a matter of minutes. Its staff like Clarisse that really makes it work!

Living Sweetly

Jun 25, 2024  on Shopify

The first day I started using QB I was thinking this will be complicated but after a few days I was using it with no problems, today I was going for the next step: the connection between My Shopify and QB and I was terrify because i couldn't find where to start and I started a Chat with support and Sherwin started to answer all my questions and giving me the right directions I was getting more confident with the process. Thank you QB for your help but a special thanks to Sherwin for the way you help me and solve all my issues.

DuraPaw

Jun 25, 2024  on Shopify

The team is great! Lately I have been chatting with Ben and has helped us navigate through the set up the whole way!

TNDCanada

Jun 24, 2024  on Shopify

Was having issues with some syncing and Sherwin swooped in and saved the day. I couldn't have asked for better customer service!

Guilde des Herboristes

Jun 24, 2024  on Shopify

NICK is super helpful, effective and even pop's up in the Chat before you know you will need his help. I love dealing with NICK, always very nice.

Water Land

Jun 23, 2024  on Shopify

Rafael from Quickbooks Connector was extremely helpful in setting up the invoice number coordination. He gave very specific instructions for me to be able to follow and complete with success. Much appreciated Ron

osume retail

Jun 23, 2024  on Shopify

My experience with support from Ben was great! He was able to quickly and seamlessly help resolve a sync issue. I really appreciate the courteous manner in which he did so.

Stash Club

Jun 20, 2024  on Shopify

Nick - Nick (CSR) was quick and professional. Took less than 3 min to address my issue. Thanks Nick!

madragora

Jun 20, 2024  on Shopify

I thank Ronnie for his help, from whom I received quick and professional help in the future. I would gladly recommend it to other customers. I am very satisfied!

Access Point Marine Services | Powell River First Aid & Safety Training

Jun 19, 2024  on Shopify

Works as intended. The customizations are exactly what we are looking for. Support is super quick and top notch as well. No complaints.

Arts and Heritage Foundation St. Albert

Jun 19, 2024  on Shopify

I was having issues with some sales orders not syncing. Reached out to support and Sherwin was able to resolve my problem in a very timely manner.

Nylon Manila Shop

Jun 19, 2024  on Shopify

Karol really did a great job at helping on my end. Whenever I want an integration with my companies, Karol can smoothly solve it without a hassle. Commendable one!

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